Tag - Warranty
As with the recent $50 price cut to the cost of the Apple Watch Sport, Apple has now lowered the cost per incident of an Apple Watch Sport repair that is no longer under warranty to $199, a $30 drop. The purchase price, and out-of-warranty repair charge, for the other versions -- the stainless steel Watch and the gold Edition model -- remains unchanged. By comparison, under the extended AppleCare+ warranty available for either the Watch by itself or the iPhone and Watch combination, defects are repaired at no charge, while user-inflicted damage costs just $69 for the Watch Sport under warranty.
This is what happens when you need Apple to repair your Apple Watch: this is also the article I didn't want to write, partly because it required me to be without my Watch for a considerable time, but mostly because, oh, come on, didn't I just do this? Previously on MacNN... I took my Watch off for one week so I could write about whether I even noticed its absence, whether this device was actually useful, or just a new toy. Short version: I noticed, boy did I notice, and the Apple Watch is both useful and a permanent, constant new toy. Shortest version: I honestly suffered. You still don't look sympathetic -- but that's okay. Lets talk about what happens when the Apple Watch has to go back to the shop, and what Apple does, and what you have to do.
Next week, according to sources, Apple will launch a new "paid chat" support option for those users who are completely out of warranty service. The system will work on a "pay per incident" basis, and cost $20 to resolve a problem. On occasion, users will be refunded the charge if the problem turns out to be a known defect that Apple has a coverage program for, even if the device is out of warranty.
Apple is being forced to comply with the Australian Consumer Law, in another legal argument over its warranties. An investigation by the Australian Competition and Consumer Commission (ACCC) found that Apple staff in the country misapplied Apple's policies for 14-day returns and 12-month limited manufacturer's warranty, instead of ones required under the ACL itself.
As expected, Apple has filed its intention to pay out $53 million to settle a class action suit accusing Apple of denying warranty repairs to units that had moisture indicators erroneously tripped. Consumers may be eligible for up to $300 depending on which iOS device needed repair, as well as how many claimants file for the reimbursement.
As the deadline for a program that would replace defective MacBook bottom cases under certain circumstances approaches, Apple has moved to extend the program for free replacement from two years after purchase to four years. The change, which applies to MacBooks (the previous budget personal notebook Apple made before consolidating its portable line into only MacBook Pros and MacBook Airs) regardless of the product's current warranty status, fixes an issue with the rubber bottom separating from the main chassis.
Following a coordinated attack on trumped-up aspects of Apple's warranty policy in the country, China's State Administration for Industry and Commerce has called for tougher supervision of Apple's warranty service in the country, but was unable to specify any area or policy that the iPhone maker needs to change, nor explained what specifically needs to be done. For its part, Apple has repeatedly insisted that its policies meet or exceed Chinese law, and any adjustments to warranties in China are a result of local regulations.
Apple has rebuffed the complaint of Italy's AGCM antitrust regulatory authority and says it is in compliance with Italian law that mandates two years of original warranty coverage on computer and electronic equipment, and that it will appeal a recent ruling that threatened Apple with a temporary shutdown in the country if it did not more clearly offer a free two-year warranty with its products as required by European Union law.
iQue Repair has announced the launch of a new iSmart Protection Plan for the latest generation iPad. Individual iSmart Protection Plans start at $59 for a two year warranty with unlimited repairs and a $75 deductible, while family and group plans are sold for $299 and $399 respectively. The company can repair a number of components, including the front glass, battery, cameras, and speakers, and currently has repair facilities in Midvale and Provo, UT.
Marking a change in policy, Apple has updated the terms of its AppleCare+ iPhone warranty, now letting customers buy it within 30 days of the iPhone purchase rather than immediately. The change was reflected on the company's support page for AppleCare+, and brings the iPhone warranty closer in line with the Mac AppleCare policy, which encouraged but did not require buyers to add the extended warranty at the time of purchase.
Now AAPL Stock: 93.4 ( -2.7 )
WhatsApp now handles over 100M calls daily
WhatsApp is celebrating that it is being used for over 100 million calls every day. In a brief notice, the Facebook-owned messaging platform advises the voice-calling feature it rolled out to its users last year now deals with an average of over 1,100 calls initiated per second. Earlier this year, it increased the security of its calls and other messages, by introducing end-to-end encryption on all platforms. http://bit.ly/292HqCX
Adele's '25' album now streaming
Recording artist Adele has "pulled a Kanye" after saying that her current album "25" would not be available for streaming. The seven-month-old record, which has yielded a number of hit singles, is now available for streaming on all the major streaming services, such as Apple Music and Spotify, as of today in most major markets, with worldwide distribution to come. Reportedly, the singer had demanded streaming be limited to paid subscribers -- a condition that has hurt some streamers with artists, who aren't paid royalties for free or trial listens . Apple pays performers its normal royalty rates during its free trial, avoiding the issue -- and having repeated success in both signing up exclusives and placing those exclusives into the top of the charts. http://ti.me/28U7NOu
SanDisk iXpand case has battery, storage
A new iPhone 6 and iPhone 6s case from SanDisk appears to be the "holy grail" of accessories: a stylish and protective case that offers both extra storage as well as the option of extra battery power as well. The iXpand Memory case offers either 32GB, 64GB, or 128GB of additional storage incorporated into the case, and an optional add-on battery pack (sold separately) adds up to an extra day or more of charge. Through the associated iXpand app, camera photos and videos can be automatically stored on the extra storage, optionally password-protected, The cost for the case is (in order of storage capacity) $60, $100, and $130. The battery pack's release data has not yet been announced, but the add-on should retail for an additional $30. http://bit.ly/291epHu
Fifth Hong Kong store to open June 30
The 46th official Apple store in what the company calls the "Greater China" region will open at 10AM local time in Hong Kong's New Town Plaza in the Sha Tin district on Thursday, June 30, according to a new page on Apple's retail website. Despite slowing growth due to economic turmoil in China, the country is still Apple's fastest-growing market. The new story will be the fifth for Hong Kong, a lucrative market for Apple thanks to the high concentration of wealth there and a thriving "gray" market. Normal store hours for the new store will be 10AM to 10PM every day. http://apple.co/291diaT
Apple Music bug bites very short songs
There appears to be a reproducible bug in the current version of iTunes -- version 12.4.1, running on OS X 10.11.5, both the current non-beta versions of the respective software -- that causes a streamed song to become "stuck" in endless buffering if the streamed item just before this happened was 60 seconds or less in length. The problem appears to stem from code in iTunes that signals the next track to start downloading one minute before the currently-playing track is done, and thus songs shorter than one minute don't trigger the download. Locally-stored music is unaffected by the bug, and the problem does not appear to exist in either the macOS Sierra developer beta or versions of iTunes earlier than 12.4, and does not affect the iOS Music app at all. http://bit.ly/291cN0l
Walmart Pay expands to 15 states
Walmart, one of the key progenitors of the failed CurrentC mobile payment system that was distinguished from Apple Pay by its ability to collect and share customer financial and buying data among its participants, has expanded the soft rollout of its alternative solution "Walmart Pay" to an additional 15 US states following a pilot program in Arkansas and Texas last month. Walmart continues to resist adding Apple Pay. The system, built into the Walmart app for iOS and Android, works with a complicated system of the camera scanning a purchase code at the register, then generating a QR code which is then scanned by the register. The system is available now in Alabama, Georgia, Indiana, Iowa, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, and Washington, DC. http://apple.co/28SqZfu
Amazon refreshes entry-level Kindle
Amazon has added a new Kindle to its ebook reader range, one that is thinner and lighter than the previous entry-level model. Offering a six-inch 167-dpi touchscreen display, a doubled 4GB of storage, and an option for a white casing, the new model also adds in the ability to export highlights and notes to an email account as a PDF. Two versions of the all-new Kindle are available, priced at $80 including "Special Offers" and $100 without. http://amzn.to/28Q4c3R