Tag - Warranty
As with the recent $50 price cut to the cost of the Apple Watch Sport, Apple has now lowered the cost per incident of an Apple Watch Sport repair that is no longer under warranty to $199, a $30 drop. The purchase price, and out-of-warranty repair charge, for the other versions -- the stainless steel Watch and the gold Edition model -- remains unchanged. By comparison, under the extended AppleCare+ warranty available for either the Watch by itself or the iPhone and Watch combination, defects are repaired at no charge, while user-inflicted damage costs just $69 for the Watch Sport under warranty.
This is what happens when you need Apple to repair your Apple Watch: this is also the article I didn't want to write, partly because it required me to be without my Watch for a considerable time, but mostly because, oh, come on, didn't I just do this? Previously on MacNN... I took my Watch off for one week so I could write about whether I even noticed its absence, whether this device was actually useful, or just a new toy. Short version: I noticed, boy did I notice, and the Apple Watch is both useful and a permanent, constant new toy. Shortest version: I honestly suffered. You still don't look sympathetic -- but that's okay. Lets talk about what happens when the Apple Watch has to go back to the shop, and what Apple does, and what you have to do.
Next week, according to sources, Apple will launch a new "paid chat" support option for those users who are completely out of warranty service. The system will work on a "pay per incident" basis, and cost $20 to resolve a problem. On occasion, users will be refunded the charge if the problem turns out to be a known defect that Apple has a coverage program for, even if the device is out of warranty.
Apple is being forced to comply with the Australian Consumer Law, in another legal argument over its warranties. An investigation by the Australian Competition and Consumer Commission (ACCC) found that Apple staff in the country misapplied Apple's policies for 14-day returns and 12-month limited manufacturer's warranty, instead of ones required under the ACL itself.
As expected, Apple has filed its intention to pay out $53 million to settle a class action suit accusing Apple of denying warranty repairs to units that had moisture indicators erroneously tripped. Consumers may be eligible for up to $300 depending on which iOS device needed repair, as well as how many claimants file for the reimbursement.
As the deadline for a program that would replace defective MacBook bottom cases under certain circumstances approaches, Apple has moved to extend the program for free replacement from two years after purchase to four years. The change, which applies to MacBooks (the previous budget personal notebook Apple made before consolidating its portable line into only MacBook Pros and MacBook Airs) regardless of the product's current warranty status, fixes an issue with the rubber bottom separating from the main chassis.
Following a coordinated attack on trumped-up aspects of Apple's warranty policy in the country, China's State Administration for Industry and Commerce has called for tougher supervision of Apple's warranty service in the country, but was unable to specify any area or policy that the iPhone maker needs to change, nor explained what specifically needs to be done. For its part, Apple has repeatedly insisted that its policies meet or exceed Chinese law, and any adjustments to warranties in China are a result of local regulations.
Apple has rebuffed the complaint of Italy's AGCM antitrust regulatory authority and says it is in compliance with Italian law that mandates two years of original warranty coverage on computer and electronic equipment, and that it will appeal a recent ruling that threatened Apple with a temporary shutdown in the country if it did not more clearly offer a free two-year warranty with its products as required by European Union law.
iQue Repair has announced the launch of a new iSmart Protection Plan for the latest generation iPad. Individual iSmart Protection Plans start at $59 for a two year warranty with unlimited repairs and a $75 deductible, while family and group plans are sold for $299 and $399 respectively. The company can repair a number of components, including the front glass, battery, cameras, and speakers, and currently has repair facilities in Midvale and Provo, UT.
Marking a change in policy, Apple has updated the terms of its AppleCare+ iPhone warranty, now letting customers buy it within 30 days of the iPhone purchase rather than immediately. The change was reflected on the company's support page for AppleCare+, and brings the iPhone warranty closer in line with the Mac AppleCare policy, which encouraged but did not require buyers to add the extended warranty at the time of purchase.
Now AAPL Stock: 120 ( + 0.22 )
Cirrus creates Lightning-headphone dev kit
Apple supplier Cirrus Logic has introduced a MFi-compliant new development kit for companies interested in using Cirrus' chips to create Lightning-based headphones, which -- regardless of whether rumors about Apple dropping the analog headphone jack in its iPhone this fall -- can offer advantages to music-loving iOS device users. The kit mentions some of the advantages of an all-digital headset or headphone connector, including higher-bitrate support, a more customizable experience, and support for power and data transfer into headphone hardware. Several companies already make Lightning headphones, and Apple has supported the concept since June 2014. http://bit.ly/29giiZj
Apple Store app offers Procreate Pocket
The Apple Store app for iPhone, which periodically rewards users with free app gifts, is now offering the iPhone "Pocket" version of drawing app Procreate for those who have the free Apple Store app until July 28. Users who have redeemed the offer by navigating to the "Stores" tab of the app and swiping past the "iPhone Upgrade Program" banner to the "Procreate" banner have noted that only the limited Pocket (iPhone) version of the app is available free, even if the Apple Store app is installed and the offer redeemed on an iPad. The Pocket version currently sells for $3 on the iOS App Store. [32.4MB]
Porsche adds CarPlay to 2017 Panamera
Porsche has added a fifth model of vehicle to its CarPlay-supported lineup, announcing that the 2017 Panamera -- which will arrive in the US in January -- will include Apple's infotainment technology, and be seen on a giant 12.3-inch touchscreen as part of an all-new Porsche Communication Management system. The luxury sedan starts at $99,900 for the 4S model, and scales up to the Panamera Turbo, which sells for $146,900. Other vehicles that currently support CarPlay include the 2016 911 and the 2017 models of Macan, 718 Boxster, and 718 Cayman. The company did not mention support for Google's corresponding Android Auto in its announcement. http://bit.ly/295ZQ94
Apple employees testing wheelchair features
New features included in the forthcoming watchOS 3 are being tested by Apple retail store employees, including a new activity-tracking feature that has been designed with wheelchair users in mind. The move is slightly unusual in that, while retail employees have previously been used to test pre-release versions of OS X and iOS, this marks the first time they've been included in the otherwise developer-only watchOS betas. The company is said to have gone to great lengths to modify the activity tracker for wheelchair users, including changing the "time to stand" notification to "time to roll" and including two wheelchair-centric workout apps. http://bit.ly/2955JDa
SanDisk reveals two 256GB microSDXC cards
SanDisk has introduced two 256GB microSDXC cards. Arriving in August for $150, the Ultra microSDXC UHS-I Premium Edition card offers transfer speeds of up to 95MB/s for reading data. The Extreme microSDXC UHS-I card can read at a fast 100MB/s and write at up to 90MB/s, and will be shipping sometime in the fourth quarter for $200. http://bit.ly/294Q1If
Apple's third-quarter results due July 26
Apple has advised it will be issuing its third-quarter results on July 26, with a conference call to answer investor and analyst queries about the earnings set to take place later that day. The stream of the call will go live at 2pm PT (5pm ET) via Apple's investor site, with the results themselves expected to be released roughly 30 minutes before the call commences. Apple's guidance for the quarter put revenue at between $41 billion and $43 billion. http://apple.co/1oi1Pbm
Twitter stickers slowly roll out to users
Twitter has introduced "stickers," allowing users to add extra graphical elements to their photos before uploading them to the micro-blogging service. A library of hundreds of accessories, props, and emoji will be available to use as stickers, which can be resized, rotated, and placed anywhere on the photograph. Images with stickers will also become searchable with viewers able to select a sticker to see how others use the same graphic in their own posts. Twitter advises stickers will be rolling out to users over the next few weeks, and will work on both the mobile apps and through the browser. http://bit.ly/29bbwUE