Citrix intros GoToAssist Express online tech support

02/17, 2:35pm

Citrix GoToAssist Express

Citrix has formally unveiled a two-tiered service for providing online technical support with screen-sharing capabilities. GoToAssist Express is a stripped-down and less-costly version of GotoAssist Corporate, but geared for small businesses or individual owners instead of larger corporations. The services support both Windows and Mac OS X, although the Mac version has fewer features.

Apple tops Consumer Reports tech support list

05/05, 7:05pm

Apple tops tech support

Apple recently topped Consumer Reports' list of hardware manufacturers technical support services in a recent study. Consumer Reports says that while the industry standard solve-rate for technical issues sits at around 60-percent, while Apple's phone support yielded an 80-percent solve-rate, and the company's Genius bars accounted for a 90-percent solve-rate. The statistics were discovered through a survey of over 10,000 desktop and laptop computers.

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