Tag - Satisfaction
As noted in our Daily Deals post, prices on the Apple Watch are now being routinely discounted by as much as $100 as part of what appears to be a concentrated strategy to make the device one of the hottest gifts this holiday season. On the heels of the discounting, which has made the wearable a popular choice for gifting, comes a new study that says 62 percent of current owners plan to buy another Apple Watch as a gift for someone else. The trend could push 2015 Apple Watch sales into the range of 16 million units, though firm figures are hard to come by.
A more detailed report from Wristly, polling more than 2,000 Apple Watch users across three months to get a more accurate look at their use of the device, has found that high satisfaction rates initially reported in July have held up over time. The Apple Watch earned a 97 percent satisfaction rate, higher than early sat rates for other Apple devices, such as the initial releases of the iPhone and iPad. Usage data reveals that most owners find themselves checking the activity rings far more than they originally thought they would.
The American Customer Satisfaction Index ranking for the Telecommunications and Information industry sector this year is now available, and shows Apple and Samsung tied with equal customer satisfaction scores of 80 out of 100. Samsung's Galaxy Note 4, however, beat out the iPhone 6 and 6 Plus on individual model satisfaction, scoring 86 compared to the iPhone 6 line, the Galaxy Note 3 and Galaxy S5, all of which scored 82.
For the 11th year in a row, Apple has topped the satisfaction ratings in the most recent American Customer Satisfaction Index rating buyer happiness with PC purchases, including tablets. Noting a slight uptick in overall satisfaction with desktop computers, ACSI Chairman Claes Fornell could not say if desktop PCs are poised for a comeback or if consumers who disliked being bound to a desk have simply moved on to other devices. Apple has won the top slot every year since 2004.
Once again, Apple's iPhone has outperformed South Korea's own Samsung in a user satisfaction survey comparing the latest models from the two rivals. In fact, the iPhone 5s widened the gap from a similar survey a year ago, scoring 798 out of a possible 1,000, while Samsung scored 600 (last year, the score was 778 to 592). Some 88.2 percent of iPhone owners said they were satisfied with their purchase, compared to 52.3 percent of Galaxy S5 owners.
For the tenth year in a row, the American Customer Satisfaction Index (ACSI) has awarded Apple the top spot for customer satisfaction in the personal computing sector. The satisfaction score for Apple -- 87 -- is one point higher than the company scored last year, and a full eight points higher than the overall industry average. The overall industry score fell 1.3 percent, driven by declines in customer satisfaction with Dell and Acer, while HP and Toshiba managed to gain single percentage points over their 2012 score.
Seemingly supporting Apple CEO Tim Cook's remarks that the true measure of a successful product is less about just sales and more about customer satisfaction and use, credit agency and market analyst Experian has reported that iPhone users spend just over 50 percent more time on their devices than Android smartphone. While the results are open to interpretation, the other finding of the study may be more surprising: contrary to theories that claim Android users are fundamentally different than iOS users, the study shows largely similar usage patterns.
A study of 10,000 US computer users by customer satisfaction analyst Tempkin Group has once again ranked Apple as the top manufacturer for overall "computer experience" quality, which is defined as having excellent functionality, being accessible and generating the strongest positive emotions. This is the third year running that Apple has topped the list, but HP took second place -- losing by only two percentage points, and with a higher "functionality" rating than Apple. Sony and Lenovo were ranked least favorably of the 10 manufacturers rated.
Repair and how-to guide site iFixit has compiled their teardown and repair-guide results on the top tablets into one comprehensive report, and ranks Apple's iPad lineup (with the exception of the original iPad) very poorly for repairability, though it is Microsoft's Surface Pro tablet that gets the lowest possible mark. The Windows 8-based Dell XPS 10 gets the highest marks for being easy to disassemble, but is dinged (like most tablets) for having the LCD fused to the protective glass layer. Offsetting this, a number of studies have shown the iPads to be by far the most reliable tablet.
The American Customer Satisfaction Index (ACSI) has released its latest findings on the state of US consumer satisfaction in the areas of cellphone manufacturers and wireless carriers. For the former, there was one runaway winner -- Apple. For the latter, Sprint was able to score a win among a tight field. Overall satisfaction was up an incremental 0.1 percent to a 75.9 score out of a possible 100.