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Your Apple Watch is broken: now what?

08/08, 6:42am

Apple does the actual repairing but you have to be brave

This is what happens when you need Apple to repair your Apple Watch: this is also the article I didn't want to write, partly because it required me to be without my Watch for a considerable time, but mostly because, oh, come on, didn't I just do this? Previously on MacNN... I took my Watch off for one week so I could write about whether I even noticed its absence, whether this device was actually useful, or just a new toy. Short version: I noticed, boy did I notice, and the Apple Watch is both useful and a permanent, constant new toy. Shortest version: I honestly suffered. You still don't look sympathetic -- but that's okay. Lets talk about what happens when the Apple Watch has to go back to the shop, and what Apple does, and what you have to do.

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Living Without: iMac – part two, it's back

07/01, 10:14am

It doesn't have that new-Mac smell, but that's okay

Last week we told you what happens when Apple recalls your iMac; in our case, pulls it out of your hands in order to do its recently-announced 3TB hard drive replacement. We also told you that if your iMac is from between December 2012 and September 2013, you should check Apple's site about this and get it sorted. Get it looked at and seen to. However, we then said we expected that this week we'd be telling you: "it came back, we signed more paperwork, we got on with our work." There was more to it than we'd expected, though, and that's only half because we went through more withdrawal symptoms than we imagined possible.

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Living without the iMac

06/25, 11:00am

What happens when Apple recalls your Mac

If you've got a 27-inch iMac that you bought between December of 2012 and September of 2013, go check out whether Apple wants it back. As MacNN reported, Apple has a new replacement program running to fix hard drive problems in some unspecified number of those machines. Do it now: it doesn't matter if your warranty or AppleCare is finished but you must do it now because the program will not last. You'll need your Mac's serial number and you'll need to head to this Apple support page. We did –– and right now, our precious iMac is off on a courier's van.

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Apple announces iPhone 5 battery replacement program

08/22, 11:00pm

Units sold between first launch and January 2013 have defect, may be replaced

On Friday, Apple announced that it had discovered that "a very small percentage" of first-run iPhone 5 units -- those sold between September of 2012 and January of 2013 -- have a defect that results in unusually short battery life, and have instituted a program to replace the battery. Users will need to bring the units to an Apple Authorized Service Provider or retail Apple Store; however, customers should be aware that Apple will send the unit off to a facility to be inspected.

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Ford Motors to replace BlackBerry with iPhones for over 9,300 workers

07/29, 5:39pm

'Global' switchover will cost nothing extra over normal replacement cycle

Automaker Ford has announced that it will transition at least 9,300 corporate employees from BlackBerry models and flip phones to iPhones over the next two years. The change, which will cost the company nothing above the normal cost of a replacement cycle, is a blow to BlackBerry, but the Canadian smartphone maker can take solace in the fact that Ford chose BlackBerry's QNX for its next-generation Sync infotainment system, replacing a previous Microsoft-based one.

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Apple offers to replace some 1TB Seagate iMac drives

07/22, 8:00pm

Sold between May and July of this year

Apple is offering a free replacement for a "very small" number of 1TB Seagate drives used in 21.5- and 27-inch iMacs sold between May and July of this year, the company notes. The drives can be replaced free of charge by bringing the unit in to an Apple Retail Store, Authorized Service Provider or other options. Apple has set up a webpage for users to enter their iMac serial number to determine if they qualify for the program.

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Conjure Bunny 2.3 improves Clusters, contacts, more

02/18, 4:00pm

Conjure 2.3 desktop

Conjurebunny today unveiled Conjure 2.3, an update for its replacement desktop front-end, bringing a number of changes related to contacts, Clusters, and Clothesline. Contacts within Conjure are now considered desktop entities, just like applications, folders and files, allowing them to be viewed directly from the desktop level. The upgrade is free for existing v2.x users, while new users can purchase the full version of Conjure 2.3 for $25.

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DragThing turns 50, adds themes, options

12/20, 3:40pm

DragThing 5.9.2 update

TLA Systems today announced the 50th release of DragThing 5.9.2, its alternative Dock software for the Mac. The newest version represents its 50th incarnation since DragThing first debuted in 1995 at version 1.0. The release is primarily aimed at solving a few bugs from the company's first Leopard aware version, v5.9, but also has some new features. TLA added the ability to sort hierarchical folder menus by date or by kind, and have implemented a new theme called "Panthera Lite". Existing registered users of DragThing 5 can upgrade for free, while new users are looking at $30 for a license.

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