Tag - Problems
Okay, let's not even try to contrive some drama. Last week, I was challenged to quit iTunes -- and this week I'm back, having done so and realized that technically, it's quite easy. Yet I'm also back in the sense of using iTunes again: there were problems, there were lots of recommendations, there are many people who loathe iTunes, but one week ago, I wasn't fussed: and this week, I am glad to be using it again.
Following claims from some customers that problems within either iTunes or the paid Apple Music service can -- in rare cases -- result in the deletion or substitution of local files in a user's music library, Apple has issued an official statement saying that while it has not been able to reproduce the issue, it will release an update to iTunes "early next week" that "includes additional safeguards," and added that is taking reports of problems seriously. MacNN conducted rigorous testing on this issue earlier this year.
[Update: now fixed] According to a report from Apple, approximately 0.86 percent of users are currently seeing some problems with Mail and Notes, such as the inability to send or receive email from an iCloud account for the former program, and the inability to sync and in some cases create notes in the latter program. The outage which at press time has lasted for four hours, began shortly after 8AM Eastern time. While affected users can still access the web portal of iCloud if needed, syncing appears to be the biggest issue.
One of the biggest problems with devices that are constantly plugged in is that they eventually begin to work less and less efficiently, until there's a noticeable problem. Remembering to do the occasional restart manually can be a big hassle, especially when a thorough restart sometimes means cutting the power to these devices altogether. So what do you do? Well, that's where Tech Restarter comes in.
The short version of today's Pointers is that your battery is fine, it just doesn't look like it's charging. So the answer is to not worry about it, but that's fine to say to you now, it's not fine when it's late afternoon and you cannot tell whether your phone is going to make it through the evening. While there is as yet no fix for the bug, if you're seeing the problem, then take these steps, and it'll help.
Brand new MacNN Pointers –– Get More from Your Apple Software. The best of the MacNN Pointers tutorials is now out in iBooks and Kindle for $1. It's out because you asked for it: Pointers began as an experiment one year ago but it's now a hugely popular staple of MacNN with three new guides every week. Talking with you, we think we've figured out why it's popular: we all know that Apple software "just works" but no, it doesn't. There are times it stops working, and there are many more times when you could be doing something faster, easier and better but you don't simply because you have no reason to even know the facility is there.
The contest for shortest and most obscure Pointers tutorial topic continues – and may be over. No more calls, we have a winner: this one is about changing your keyboard language. It's so obscure that you may not even understand what that means: if you're in America, for instance, you can tell your Mac that you prefer a British keyboard. Amongst other things, it saves you having to contort your fingers to press the right combination of shift and Command keys to get your local currency symbol.
For most people, the installation of watchOS 2 went smoothly. For most people who had problems, the answer was to wait a while because -- as ever -- Apple's servers are strained under all the demand. Unfortunately, there are also people who have found that the installation just did not work. They found that it decided to fail after they'd waited an extremely long time. They especially aggravatingly found that it failed because their iPhones insisted they weren't on the Internet anymore. We can't explain why it failed, we can't soothe you with hot chocolate, but we can tell you a workaround.
Oliver Schusser, an Apple vice president for iTunes International, was recently interviewed by the UK's The Guardian newspaper and admitted that the company is getting "a lot of feedback" on issues ranging from the design of the iOS Music app to sometimes-severe problems with iTunes 12.2 on Macs, as well as both compliments and brickbats on the overall Apple Music paid subscription service and the free features that accompany it.
[Update: third public beta released for iOS as well] Two weeks after the previous releases, Apple on Thursday offered new, fifth betas of iOS 9 and watchOS 2 to developers. The iOS 9 beta is now required in order to use the latest watchOS 2 beta, and may address some of the long list of serious bugs developers have reported so far, such as random reboots, poor battery life, inoperative Bluetooth connections and other problems unresolved or introduced in beta 4.
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Cirrus creates Lightning-headphone dev kit
Apple supplier Cirrus Logic has introduced a MFi-compliant new development kit for companies interested in using Cirrus' chips to create Lightning-based headphones, which -- regardless of whether rumors about Apple dropping the analog headphone jack in its iPhone this fall -- can offer advantages to music-loving iOS device users. The kit mentions some of the advantages of an all-digital headset or headphone connector, including higher-bitrate support, a more customizable experience, and support for power and data transfer into headphone hardware. Several companies already make Lightning headphones, and Apple has supported the concept since June 2014. http://bit.ly/29giiZj
Apple Store app offers Procreate Pocket
The Apple Store app for iPhone, which periodically rewards users with free app gifts, is now offering the iPhone "Pocket" version of drawing app Procreate for those who have the free Apple Store app until July 28. Users who have redeemed the offer by navigating to the "Stores" tab of the app and swiping past the "iPhone Upgrade Program" banner to the "Procreate" banner have noted that only the limited Pocket (iPhone) version of the app is available free, even if the Apple Store app is installed and the offer redeemed on an iPad. The Pocket version currently sells for $3 on the iOS App Store. [32.4MB]
Porsche adds CarPlay to 2017 Panamera
Porsche has added a fifth model of vehicle to its CarPlay-supported lineup, announcing that the 2017 Panamera -- which will arrive in the US in January -- will include Apple's infotainment technology, and be seen on a giant 12.3-inch touchscreen as part of an all-new Porsche Communication Management system. The luxury sedan starts at $99,900 for the 4S model, and scales up to the Panamera Turbo, which sells for $146,900. Other vehicles that currently support CarPlay include the 2016 911 and the 2017 models of Macan, 718 Boxster, and 718 Cayman. The company did not mention support for Google's corresponding Android Auto in its announcement. http://bit.ly/295ZQ94
Apple employees testing wheelchair features
New features included in the forthcoming watchOS 3 are being tested by Apple retail store employees, including a new activity-tracking feature that has been designed with wheelchair users in mind. The move is slightly unusual in that, while retail employees have previously been used to test pre-release versions of OS X and iOS, this marks the first time they've been included in the otherwise developer-only watchOS betas. The company is said to have gone to great lengths to modify the activity tracker for wheelchair users, including changing the "time to stand" notification to "time to roll" and including two wheelchair-centric workout apps. http://bit.ly/2955JDa
SanDisk reveals two 256GB microSDXC cards
SanDisk has introduced two 256GB microSDXC cards. Arriving in August for $150, the Ultra microSDXC UHS-I Premium Edition card offers transfer speeds of up to 95MB/s for reading data. The Extreme microSDXC UHS-I card can read at a fast 100MB/s and write at up to 90MB/s, and will be shipping sometime in the fourth quarter for $200. http://bit.ly/294Q1If
Apple's third-quarter results due July 26
Apple has advised it will be issuing its third-quarter results on July 26, with a conference call to answer investor and analyst queries about the earnings set to take place later that day. The stream of the call will go live at 2pm PT (5pm ET) via Apple's investor site, with the results themselves expected to be released roughly 30 minutes before the call commences. Apple's guidance for the quarter put revenue at between $41 billion and $43 billion. http://apple.co/1oi1Pbm
Twitter stickers slowly roll out to users
Twitter has introduced "stickers," allowing users to add extra graphical elements to their photos before uploading them to the micro-blogging service. A library of hundreds of accessories, props, and emoji will be available to use as stickers, which can be resized, rotated, and placed anywhere on the photograph. Images with stickers will also become searchable with viewers able to select a sticker to see how others use the same graphic in their own posts. Twitter advises stickers will be rolling out to users over the next few weeks, and will work on both the mobile apps and through the browser. http://bit.ly/29bbwUE