Cloud-based service to provide intelligent backbone to customer queries
IBM is working on a cloud service based of Watson, its natural language processing and information retrieval system, for use by other developers. The service will allow developers to pay for time on the supercomputer, allowing for apps and services to use its "cognitive computing" technology for commercial purposes, such as answering queries within smartphone apps.
Several companies starting trials of the platform before end of 2013
Starting this year, IBM's Watson intelligent agent technology will debut as a customer service assistant. Customers of Australia's ANZ Bank, Celcom, The Royal Bank of Canada, and Nielsen can query the system for general questions related to accounts with the companies. IBM claims to have the technology ready for deployment and integrated into consumer apps for computers and smartphones in the second half of 2013.
Knowledge system to be used to diagnose patients
Cleveland Clinic and IBM are to work together to implement Watson's Deep Question Answering technology in a medical capacity. Researchers will work with Watson and medical students to improve the system's knowledge, as well as to find any challenges that could appear when putting such a technology to real-world use.
Efficiency improvements to make Siri-competitor possible
IBM is looking to bring the technology that powers Watson to smartphones. The technology giant says that advances in both battery power and computing efficiency make it possible to bring a new version of the smart computer, dubbed Watson 2.0, to mobile handsets within the coming years. The new version will bring the voice recognition capabilities the system is already known for, but IBM is also looking to add more senses to the technology, allowing Watson to recognize images as well.