Tag - Ofcom
British carrier EE has been fined £1 million ($1.5 million) by regulator Ofcom for failing to resolve customer complaints in a three-year period from July 2011 until April 2014, against Ofcom's Code of Practice. The Next Web reports that EE failed to provide information to consumers about the alternative dispute resolution scheme, a way UK companies and customers can resolve an issue between the two parties by going through an independent body, nor did it send "deadlock letters" to customers when such a stalemate occurs. EE has 20 working days to pay the fine.
Netflix is planning to expand its service to Australia and New Zealand from early next year. Starting from March 2015, the streaming video service will be available in the two countries, complete with 4K video playback with compatible devices, though The Next Web notes the inclusion of "a curated selection" in the announcement points to a more limited TV show and movie collection at launch than in other territories.
United Kingdom telecommunications regulator Ofcom has announced it will be holding another auction for spectrum covering the country, this time spectrum currently being used by the Ministry of Defence. The second auction, set to take place at the end of 2015 or early 2016, will in theory work similar to last year's successful 4G auction, and will provide winning carriers with even more capacity for their LTE networks.
The latest experiment in using 'white spaces' in the United Kingdom is underway, with London Zoo being the unexpected location for testing. Communications regulator Ofcom has detailed a trial by Google and ZSL London Zoo of technologies using white spaces, by streaming live video from several animal exhibits on YouTube.
British regulator Ofcom is considering changes to standards relating to installation and repairs to phone lines in the United Kingdom, as part of a three-yearly review. Openreach, the wholesale arm of BT which performs installations and fault repair for multiple telecommunications companies, as well as managing the infrastructure of the phone system, will receive lower fault repair targets and will be forced to offer reduced charges to customers, if Ofcom's proposals are accepted.
British carrier O2 has updated its contracts, requiring new customers and subscribers who upgrade to agree to a price plan increase every year. The change, noted by Engadget, comes after UK regulator Ofcom clarified rules that allowed customers to exit a contract early without penalty their contracts are changed mid-commitment, except in specific circumstances. As O2 has managed to find a loophole, it is likely that other carriers in the United Kingdom may employ similar tactics in the future, in order to earn more from their customers without the early termination risk.
Transport companies in the United Kingdom could offer passengers faster Internet connections in the future, thanks to a recent decision by Ofcom. The UK regulator is permitting the use of satellite-based connections in travel, with Ofcom claiming passengers could end up seeing broadband speeds up to ten times faster than what is currently offered by airlines, ferries, and coach firms.
Customers of mobile phone networks in the United Kingdom will be better protected from high bills after their phone is lost or stolen. EE, Virgin Media, Vodafone, and Three have all signed up to a government agreement that will, among other obligations, place a cap of £50 ($82) on the customer's liability for usage from the time the phone is reported as stolen.
Internet service providers and carriers in the United Kingdom must allow customers to exit a contract without penalty, according to new guidance from Ofcom. The British regulator has clarified how existing rules must be interpreted by telecommunications companies, with the new Guidance statement set to come into effect early next year.
Carriers in the United Kingdom will be forced to pay more for its spectrum, if a regulator gets its way. A consultation by Ofcom states that it hopes to increase the annual license fees for 900MHz and 1800MHz spectrum in the country, with carriers facing the prospect of paying more than four times as much for already-allocated spectrum.