Tag - Ofcom
British carrier EE has been fined £1 million ($1.5 million) by regulator Ofcom for failing to resolve customer complaints in a three-year period from July 2011 until April 2014, against Ofcom's Code of Practice. The Next Web reports that EE failed to provide information to consumers about the alternative dispute resolution scheme, a way UK companies and customers can resolve an issue between the two parties by going through an independent body, nor did it send "deadlock letters" to customers when such a stalemate occurs. EE has 20 working days to pay the fine.
Netflix is planning to expand its service to Australia and New Zealand from early next year. Starting from March 2015, the streaming video service will be available in the two countries, complete with 4K video playback with compatible devices, though The Next Web notes the inclusion of "a curated selection" in the announcement points to a more limited TV show and movie collection at launch than in other territories.
United Kingdom telecommunications regulator Ofcom has announced it will be holding another auction for spectrum covering the country, this time spectrum currently being used by the Ministry of Defence. The second auction, set to take place at the end of 2015 or early 2016, will in theory work similar to last year's successful 4G auction, and will provide winning carriers with even more capacity for their LTE networks.
The latest experiment in using 'white spaces' in the United Kingdom is underway, with London Zoo being the unexpected location for testing. Communications regulator Ofcom has detailed a trial by Google and ZSL London Zoo of technologies using white spaces, by streaming live video from several animal exhibits on YouTube.
British regulator Ofcom is considering changes to standards relating to installation and repairs to phone lines in the United Kingdom, as part of a three-yearly review. Openreach, the wholesale arm of BT which performs installations and fault repair for multiple telecommunications companies, as well as managing the infrastructure of the phone system, will receive lower fault repair targets and will be forced to offer reduced charges to customers, if Ofcom's proposals are accepted.
British carrier O2 has updated its contracts, requiring new customers and subscribers who upgrade to agree to a price plan increase every year. The change, noted by Engadget, comes after UK regulator Ofcom clarified rules that allowed customers to exit a contract early without penalty their contracts are changed mid-commitment, except in specific circumstances. As O2 has managed to find a loophole, it is likely that other carriers in the United Kingdom may employ similar tactics in the future, in order to earn more from their customers without the early termination risk.
Transport companies in the United Kingdom could offer passengers faster Internet connections in the future, thanks to a recent decision by Ofcom. The UK regulator is permitting the use of satellite-based connections in travel, with Ofcom claiming passengers could end up seeing broadband speeds up to ten times faster than what is currently offered by airlines, ferries, and coach firms.
Customers of mobile phone networks in the United Kingdom will be better protected from high bills after their phone is lost or stolen. EE, Virgin Media, Vodafone, and Three have all signed up to a government agreement that will, among other obligations, place a cap of £50 ($82) on the customer's liability for usage from the time the phone is reported as stolen.
Internet service providers and carriers in the United Kingdom must allow customers to exit a contract without penalty, according to new guidance from Ofcom. The British regulator has clarified how existing rules must be interpreted by telecommunications companies, with the new Guidance statement set to come into effect early next year.
Carriers in the United Kingdom will be forced to pay more for its spectrum, if a regulator gets its way. A consultation by Ofcom states that it hopes to increase the annual license fees for 900MHz and 1800MHz spectrum in the country, with carriers facing the prospect of paying more than four times as much for already-allocated spectrum.
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Cirrus creates Lightning-headphone dev kit
Apple supplier Cirrus Logic has introduced a MFi-compliant new development kit for companies interested in using Cirrus' chips to create Lightning-based headphones, which -- regardless of whether rumors about Apple dropping the analog headphone jack in its iPhone this fall -- can offer advantages to music-loving iOS device users. The kit mentions some of the advantages of an all-digital headset or headphone connector, including higher-bitrate support, a more customizable experience, and support for power and data transfer into headphone hardware. Several companies already make Lightning headphones, and Apple has supported the concept since June 2014. http://bit.ly/29giiZj
Apple Store app offers Procreate Pocket
The Apple Store app for iPhone, which periodically rewards users with free app gifts, is now offering the iPhone "Pocket" version of drawing app Procreate for those who have the free Apple Store app until July 28. Users who have redeemed the offer by navigating to the "Stores" tab of the app and swiping past the "iPhone Upgrade Program" banner to the "Procreate" banner have noted that only the limited Pocket (iPhone) version of the app is available free, even if the Apple Store app is installed and the offer redeemed on an iPad. The Pocket version currently sells for $3 on the iOS App Store. [32.4MB]
Porsche adds CarPlay to 2017 Panamera
Porsche has added a fifth model of vehicle to its CarPlay-supported lineup, announcing that the 2017 Panamera -- which will arrive in the US in January -- will include Apple's infotainment technology, and be seen on a giant 12.3-inch touchscreen as part of an all-new Porsche Communication Management system. The luxury sedan starts at $99,900 for the 4S model, and scales up to the Panamera Turbo, which sells for $146,900. Other vehicles that currently support CarPlay include the 2016 911 and the 2017 models of Macan, 718 Boxster, and 718 Cayman. The company did not mention support for Google's corresponding Android Auto in its announcement. http://bit.ly/295ZQ94
Apple employees testing wheelchair features
New features included in the forthcoming watchOS 3 are being tested by Apple retail store employees, including a new activity-tracking feature that has been designed with wheelchair users in mind. The move is slightly unusual in that, while retail employees have previously been used to test pre-release versions of OS X and iOS, this marks the first time they've been included in the otherwise developer-only watchOS betas. The company is said to have gone to great lengths to modify the activity tracker for wheelchair users, including changing the "time to stand" notification to "time to roll" and including two wheelchair-centric workout apps. http://bit.ly/2955JDa
SanDisk reveals two 256GB microSDXC cards
SanDisk has introduced two 256GB microSDXC cards. Arriving in August for $150, the Ultra microSDXC UHS-I Premium Edition card offers transfer speeds of up to 95MB/s for reading data. The Extreme microSDXC UHS-I card can read at a fast 100MB/s and write at up to 90MB/s, and will be shipping sometime in the fourth quarter for $200. http://bit.ly/294Q1If
Apple's third-quarter results due July 26
Apple has advised it will be issuing its third-quarter results on July 26, with a conference call to answer investor and analyst queries about the earnings set to take place later that day. The stream of the call will go live at 2pm PT (5pm ET) via Apple's investor site, with the results themselves expected to be released roughly 30 minutes before the call commences. Apple's guidance for the quarter put revenue at between $41 billion and $43 billion. http://apple.co/1oi1Pbm
Twitter stickers slowly roll out to users
Twitter has introduced "stickers," allowing users to add extra graphical elements to their photos before uploading them to the micro-blogging service. A library of hundreds of accessories, props, and emoji will be available to use as stickers, which can be resized, rotated, and placed anywhere on the photograph. Images with stickers will also become searchable with viewers able to select a sticker to see how others use the same graphic in their own posts. Twitter advises stickers will be rolling out to users over the next few weeks, and will work on both the mobile apps and through the browser. http://bit.ly/29bbwUE