Tag - JD Power
Apple has taken the top spot in a JD Power satisfaction survey of US tablet customers. The iPad brought Apple a score of 830 out of 1,000, and a full five stars on the company's Power Circle ratings. Samsung managed a score of 822, but just three stars. ASUS and Amazon also received three stars, with slightly lower scores of 820 and 817, respectively. Overall consumer satisfaction has dropped from 853 points in 2012 to 835 in 2014.
Apple and the iPhone have topped JD Power's smartphone satisfaction study for the 10th time in five years, according to a newly-released chart. With a score of 856, the company beats out rivals like Nokia (840), Samsung (839), and and HTC (829). AT&T remains the US carrier with the most overall customer satisfaction, garnering a score of 843; trailing behind are Sprint, T-Mobile, and Verizon. Among iPhone users, though, Verizon is the top carrier.
Apple has managed to keep its significant lead in smartphone satisfaction in spite of improving performance from its Android counterparts. JD Power in a new study saw end users give Apple a score of 838, over 40 points past its spring results and its sixth consecutive spot at the top of the ranks. HTC also improved, but at 801 had garnered at a slightly slower rate.
JD Power late this week published an updated study that gave Verizon another win in cellular network quality rankings. Customers gave it the lead in all but the North central US, where US Cellular had the lead. In some cases, the margin was a wide one, with three to five fewer problems per 100 people.
DSLR buyers are reportedly mostly satisfied with cameras' image quality, though some users are left desiring improvements to shutter speed and durability, according to the JD Power and Associates 2011 DSLR survey. The report measures five groups of factors: picture quality; durability and reliability, including battery life; features, such as zoom and image stabilization; ease of operation; and shutter speed/lag time.
Apple continued a winning streak on Thursday after a new JD Power study of cellphone owners gave it the lead. For the fifth consecutive time, the iPhone had the highest satisfaction of any phone with a 795-point score. While down slightly from the summer, Android manufactuers' scores were down significantly more; Motorola and HTC fell from 791 and 781 points each to 763 and 762, barely above the 761-point average.
JD Power's latest call quality study has given Verizon the lead in call quality for its 13th consecutive period. The CDMA carrier had significantly better call quality in the US northeast, southeast, southwest and west. It only fell short of an unambiguous lead in the mid-Atlantic, where it was tied with AT&T, and in the north central area, where US Cellular had the fewest call problems.
Verizon and T-Mobile are still in a dead heat for the lead in customer help in the US, JD Power said today in its latest study of US carriers. The group gave Verizon a one point lead over its rival with a score of 753 in its ability to serve customers over the phone, in person and online. The two are the only ones to have received a full five star rating thanks to their speed and ability to solve problems the first time.
The call quality among various wireless voice network providers has held steady over the last 18 months while the gap between the best performing networks and the worst is disappearing, says a recent JD Power and Associates report, though Verizon is still at the top of the list. On average, its customers have reported just 15 problems per 100 (PP100) calls as related to voice quality, the ability to make connections and the number of drops.