Tag - JD Power
Apple has taken the top spot in a JD Power satisfaction survey of US tablet customers. The iPad brought Apple a score of 830 out of 1,000, and a full five stars on the company's Power Circle ratings. Samsung managed a score of 822, but just three stars. ASUS and Amazon also received three stars, with slightly lower scores of 820 and 817, respectively. Overall consumer satisfaction has dropped from 853 points in 2012 to 835 in 2014.
Apple and the iPhone have topped JD Power's smartphone satisfaction study for the 10th time in five years, according to a newly-released chart. With a score of 856, the company beats out rivals like Nokia (840), Samsung (839), and and HTC (829). AT&T remains the US carrier with the most overall customer satisfaction, garnering a score of 843; trailing behind are Sprint, T-Mobile, and Verizon. Among iPhone users, though, Verizon is the top carrier.
Apple has managed to keep its significant lead in smartphone satisfaction in spite of improving performance from its Android counterparts. JD Power in a new study saw end users give Apple a score of 838, over 40 points past its spring results and its sixth consecutive spot at the top of the ranks. HTC also improved, but at 801 had garnered at a slightly slower rate.
JD Power late this week published an updated study that gave Verizon another win in cellular network quality rankings. Customers gave it the lead in all but the North central US, where US Cellular had the lead. In some cases, the margin was a wide one, with three to five fewer problems per 100 people.
DSLR buyers are reportedly mostly satisfied with cameras' image quality, though some users are left desiring improvements to shutter speed and durability, according to the JD Power and Associates 2011 DSLR survey. The report measures five groups of factors: picture quality; durability and reliability, including battery life; features, such as zoom and image stabilization; ease of operation; and shutter speed/lag time.
Apple continued a winning streak on Thursday after a new JD Power study of cellphone owners gave it the lead. For the fifth consecutive time, the iPhone had the highest satisfaction of any phone with a 795-point score. While down slightly from the summer, Android manufactuers' scores were down significantly more; Motorola and HTC fell from 791 and 781 points each to 763 and 762, barely above the 761-point average.
JD Power's latest call quality study has given Verizon the lead in call quality for its 13th consecutive period. The CDMA carrier had significantly better call quality in the US northeast, southeast, southwest and west. It only fell short of an unambiguous lead in the mid-Atlantic, where it was tied with AT&T, and in the north central area, where US Cellular had the fewest call problems.
Verizon and T-Mobile are still in a dead heat for the lead in customer help in the US, JD Power said today in its latest study of US carriers. The group gave Verizon a one point lead over its rival with a score of 753 in its ability to serve customers over the phone, in person and online. The two are the only ones to have received a full five star rating thanks to their speed and ability to solve problems the first time.
The call quality among various wireless voice network providers has held steady over the last 18 months while the gap between the best performing networks and the worst is disappearing, says a recent JD Power and Associates report, though Verizon is still at the top of the list. On average, its customers have reported just 15 problems per 100 (PP100) calls as related to voice quality, the ability to make connections and the number of drops.
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Cirrus creates Lightning-headphone dev kit
Apple supplier Cirrus Logic has introduced a MFi-compliant new development kit for companies interested in using Cirrus' chips to create Lightning-based headphones, which -- regardless of whether rumors about Apple dropping the analog headphone jack in its iPhone this fall -- can offer advantages to music-loving iOS device users. The kit mentions some of the advantages of an all-digital headset or headphone connector, including higher-bitrate support, a more customizable experience, and support for power and data transfer into headphone hardware. Several companies already make Lightning headphones, and Apple has supported the concept since June 2014. http://bit.ly/29giiZj
Apple Store app offers Procreate Pocket
The Apple Store app for iPhone, which periodically rewards users with free app gifts, is now offering the iPhone "Pocket" version of drawing app Procreate for those who have the free Apple Store app until July 28. Users who have redeemed the offer by navigating to the "Stores" tab of the app and swiping past the "iPhone Upgrade Program" banner to the "Procreate" banner have noted that only the limited Pocket (iPhone) version of the app is available free, even if the Apple Store app is installed and the offer redeemed on an iPad. The Pocket version currently sells for $3 on the iOS App Store. [32.4MB]
Porsche adds CarPlay to 2017 Panamera
Porsche has added a fifth model of vehicle to its CarPlay-supported lineup, announcing that the 2017 Panamera -- which will arrive in the US in January -- will include Apple's infotainment technology, and be seen on a giant 12.3-inch touchscreen as part of an all-new Porsche Communication Management system. The luxury sedan starts at $99,900 for the 4S model, and scales up to the Panamera Turbo, which sells for $146,900. Other vehicles that currently support CarPlay include the 2016 911 and the 2017 models of Macan, 718 Boxster, and 718 Cayman. The company did not mention support for Google's corresponding Android Auto in its announcement. http://bit.ly/295ZQ94
Apple employees testing wheelchair features
New features included in the forthcoming watchOS 3 are being tested by Apple retail store employees, including a new activity-tracking feature that has been designed with wheelchair users in mind. The move is slightly unusual in that, while retail employees have previously been used to test pre-release versions of OS X and iOS, this marks the first time they've been included in the otherwise developer-only watchOS betas. The company is said to have gone to great lengths to modify the activity tracker for wheelchair users, including changing the "time to stand" notification to "time to roll" and including two wheelchair-centric workout apps. http://bit.ly/2955JDa
SanDisk reveals two 256GB microSDXC cards
SanDisk has introduced two 256GB microSDXC cards. Arriving in August for $150, the Ultra microSDXC UHS-I Premium Edition card offers transfer speeds of up to 95MB/s for reading data. The Extreme microSDXC UHS-I card can read at a fast 100MB/s and write at up to 90MB/s, and will be shipping sometime in the fourth quarter for $200. http://bit.ly/294Q1If
Apple's third-quarter results due July 26
Apple has advised it will be issuing its third-quarter results on July 26, with a conference call to answer investor and analyst queries about the earnings set to take place later that day. The stream of the call will go live at 2pm PT (5pm ET) via Apple's investor site, with the results themselves expected to be released roughly 30 minutes before the call commences. Apple's guidance for the quarter put revenue at between $41 billion and $43 billion. http://apple.co/1oi1Pbm
Twitter stickers slowly roll out to users
Twitter has introduced "stickers," allowing users to add extra graphical elements to their photos before uploading them to the micro-blogging service. A library of hundreds of accessories, props, and emoji will be available to use as stickers, which can be resized, rotated, and placed anywhere on the photograph. Images with stickers will also become searchable with viewers able to select a sticker to see how others use the same graphic in their own posts. Twitter advises stickers will be rolling out to users over the next few weeks, and will work on both the mobile apps and through the browser. http://bit.ly/29bbwUE