Tag - J.D. Power
Samsung tablets have hopped ahead of Apple's iPad line in terms of customer satisfaction, according to the latest study from J.D. Power. Tablets from the South Korean tech giant grabbed the top spot in the J.D. Power's second installation of tablet ratings for 2013, winning overall and ending Apple's run of nine straight J.D. Power awards between both the iPad and the iPhone. Apple's devices tended to score higher than Samsung's in most categories, but their premium cost appears to have played a major role in Samsung slipping ahead.
AT&T has earned first place in a customer care survey of major full service mobile phone networks in the United States, narrowly beating out Verizon, with MetroPCS heading up the non-contract list. The study by J.D. Power also states that the overall level of satisfaction with customer care from carriers has also increased to its highest level since 2009.
Apple has, for the eighth consecutive survey, topped the J.D. Power and Associates rankings for consumer satisfaction with smartphones -- fending off ever-increasing competition from rivals such as Samsung, HTC, Motorola and Google. Apple's score of 849 out of a possible 1,000 earned it a five-star rating from the group, categorizing it as the clear winner in consumer satisfaction. The report was compiled from 8,736 smartphone owners, based on a survey performed between January and June 2012.
A J.D. Power study released on Thursday has revealed that the percentage of salespeople aid during a buyer's purchase of a wireless service or handset has been decreasing since 2006. At the same time, the survey measured overall customer satisfaction based on four factors, each with a different weight or importance associated with it. Sales staff was first with 51 percent of the weight, store display was at 17 percent with store facility and price/promotion close behind at 16 percent each. Based on these factors, Verizon was tops, scoring 715 out of 1,000 points, with Alltel not far behind, at 710. T-Mobile was third with 696 points, AT&T had 691 points and Sprint Nextel was last among the major carriers, at 669. The industry average was 698.
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Cirrus creates Lightning-headphone dev kit
Apple supplier Cirrus Logic has introduced a MFi-compliant new development kit for companies interested in using Cirrus' chips to create Lightning-based headphones, which -- regardless of whether rumors about Apple dropping the analog headphone jack in its iPhone this fall -- can offer advantages to music-loving iOS device users. The kit mentions some of the advantages of an all-digital headset or headphone connector, including higher-bitrate support, a more customizable experience, and support for power and data transfer into headphone hardware. Several companies already make Lightning headphones, and Apple has supported the concept since June 2014. http://bit.ly/29giiZj
Apple Store app offers Procreate Pocket
The Apple Store app for iPhone, which periodically rewards users with free app gifts, is now offering the iPhone "Pocket" version of drawing app Procreate for those who have the free Apple Store app until July 28. Users who have redeemed the offer by navigating to the "Stores" tab of the app and swiping past the "iPhone Upgrade Program" banner to the "Procreate" banner have noted that only the limited Pocket (iPhone) version of the app is available free, even if the Apple Store app is installed and the offer redeemed on an iPad. The Pocket version currently sells for $3 on the iOS App Store. [32.4MB]
Porsche adds CarPlay to 2017 Panamera
Porsche has added a fifth model of vehicle to its CarPlay-supported lineup, announcing that the 2017 Panamera -- which will arrive in the US in January -- will include Apple's infotainment technology, and be seen on a giant 12.3-inch touchscreen as part of an all-new Porsche Communication Management system. The luxury sedan starts at $99,900 for the 4S model, and scales up to the Panamera Turbo, which sells for $146,900. Other vehicles that currently support CarPlay include the 2016 911 and the 2017 models of Macan, 718 Boxster, and 718 Cayman. The company did not mention support for Google's corresponding Android Auto in its announcement. http://bit.ly/295ZQ94
Apple employees testing wheelchair features
New features included in the forthcoming watchOS 3 are being tested by Apple retail store employees, including a new activity-tracking feature that has been designed with wheelchair users in mind. The move is slightly unusual in that, while retail employees have previously been used to test pre-release versions of OS X and iOS, this marks the first time they've been included in the otherwise developer-only watchOS betas. The company is said to have gone to great lengths to modify the activity tracker for wheelchair users, including changing the "time to stand" notification to "time to roll" and including two wheelchair-centric workout apps. http://bit.ly/2955JDa
SanDisk reveals two 256GB microSDXC cards
SanDisk has introduced two 256GB microSDXC cards. Arriving in August for $150, the Ultra microSDXC UHS-I Premium Edition card offers transfer speeds of up to 95MB/s for reading data. The Extreme microSDXC UHS-I card can read at a fast 100MB/s and write at up to 90MB/s, and will be shipping sometime in the fourth quarter for $200. http://bit.ly/294Q1If
Apple's third-quarter results due July 26
Apple has advised it will be issuing its third-quarter results on July 26, with a conference call to answer investor and analyst queries about the earnings set to take place later that day. The stream of the call will go live at 2pm PT (5pm ET) via Apple's investor site, with the results themselves expected to be released roughly 30 minutes before the call commences. Apple's guidance for the quarter put revenue at between $41 billion and $43 billion. http://apple.co/1oi1Pbm
Twitter stickers slowly roll out to users
Twitter has introduced "stickers," allowing users to add extra graphical elements to their photos before uploading them to the micro-blogging service. A library of hundreds of accessories, props, and emoji will be available to use as stickers, which can be resized, rotated, and placed anywhere on the photograph. Images with stickers will also become searchable with viewers able to select a sticker to see how others use the same graphic in their own posts. Twitter advises stickers will be rolling out to users over the next few weeks, and will work on both the mobile apps and through the browser. http://bit.ly/29bbwUE