Tag - Genius Bar
Newly-redesigned Apple Store renovations continue to roll out around the US and elsewhere, with Oklahoma City's Penn Square Apple Store -- originally the first Oklahoma Apple Store -- shut down as of April 18 so as to receive the upgrade, the centerpiece of which is a 37-foot television display, usually placed where the Genius Bar used to be. Genius service will still be available, but those staffers now mingle on the sales floor along with the rest of the staff. The redesign includes more "natural" elements such as plants and custom wooden cabinetry and tables.
An Apple customer has been successful in suing the company over the loss of photos and contacts stored on an iPhone 5, took in for repairs at a London Apple Store in the United Kingdom. Deric White wanted £5,000 ($7,500) from Apple for the deletion of the photographs, which were wiped when a Genius Bar employee at the Regent Street store looked at the device, with White receiving £1,200 ($1,800) in compensation for the loss and £770 ($1,100) in court costs.
Every now and then, even we have to make a trip to the Apple Genius Bar. For those new to the Apple family, the Genius Bar is embedded deep in an Apple retail store, and its the prime destination for Apple tech support for consumers, regardless if hardware or software related. As my 12-inch MacBook is covered under warranty, I recently took it in for inspection at the Genius Bar for an issue where it appears that the trackpad has made contact with the display surface and left permanent marks.
As part of an ongoing revamp focused on greater integration between online and retail experiences, Apple has made some changes to its now-integrated retail areas of the its website, specifically to clean up and consolidate workshop scheduling and appointments. The new system is similar to the Genius Bar reservation system, and allows users to quickly locate workshops, One to One classes, and Joint Venture events.
Apple is allegedly preparing to make some changes to the way it handles Genius Bar and Workshop appointments, as it merges its online and physical stores into a more integrated experience. Arriving weeks after a refresh to the Apple website making it easier to buy items directly from their product pages, another upcoming change will reportedly do something similar for store appointments on the site, with it possibly happening as soon as August 25.
According to multiple sources familiar with the matter, the latest changes to Apple retail by Angela Ahrendts is coming to stores soon. Most Apple retail stores will shift walk-in Genius Bar appointment notifications to one using customers' mobile phones as de facto pagers, not only giving time estimates for a service window, but also informing customers that an availability is opening up allowing users to shop elsewhere in a mall, rather than waiting for sometimes hours in the store.
In order to fight back against "scalpers" who book up and then sell prime Genius Bar appointment times in China and some big cities around the world, Apple is instituting a new policy that requires an individual Apple ID in order to book an appointment with an Apple Retail Store's technical staff. The move should help thwart the scalpers, and also encourage customers who don't already have an Apple ID to obtain one, and thus gain access to the company's other services -- from the iTunes Store to Apple's help forums.
Microsoft took a low key approach Wednesday to trying to counter Apple's Genius Bar service. AnswerDesk.com takes much of the company's Answer Desk service from its retail shops to free, live chats on the web. Along with diagnosing technical problems with Microsoft software, they also provide the same non-emergency help, such as training users on Office and Windows.
Apple is planning a significant revamp of the Genius Bar that could both reflect a changing of the guard and improve the experience for customers, a rumor late Saturday may have uncovered. Stores will supposedly replace the MacBook Pros with iPads, 9to5 understood, using an app equivalent to the GCRM repair management tool that they use now. The swap would let Geniuses move around the store to help diagnose systems anywhere in the store.
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Comixology fires up $6 all-you-can-read service
Amazon-owned Comixology has launched an all-you-can-read comic subscription service. After a 30-day free trial, for $6 a month, subscribers can draw from a large selection of the Comixology library, minus Marvel and DC comics. For now, the service is US-only. http://bit.ly/1WMAOft
QuarkXPress 2016 now shipping
Quark is now shipping QuarkXPress 2016, the newest version of Quark's graphic design and desktop publishing software that now features near-WYSIWYG fixe HTML5 publishing as well as improved operability with InDesign and Illustrator and support for multi-Color Gradient Blends, OpenType Stylistic Sets, a Color Picker (Eyedropper tool), Touchpads for Pinch and Zoom (Mac only) and more. Users on any previous version of QuarkXPress (versions 3-10) can upgrade to version 2016 for $350, while QuarkXPress 2015 users can upgrade to 2016 for $180; new licenses are available for $850 (education licenses are available for $90). http://bit.ly/1OL23Pu
Kanex debuts GoPower USB-C for MacBooks
Kanex today introduced its GoPower USB-C, a portable power solution designed to charge a USB-C MacBook on the go along with an iPhone or iPad simultaneously. Featuring 15,000 mAh of power--capable of charging an iPhone 6s seven times or the USB-C MacBook one full time--the GoPower USB-C Portable Battery features one 3A USB-C port and one 2.4A port for other devices, priority charging detection technology and a pass-thru charging to your devices when the battery is plugged into a power source. http://bit.ly/1TKaf8z
i.am+ EPs earphones are Apple Store exclusive
Musician turned consumer electronics entrepreneur Will.i.am has launched a new pair of Bluetooth wireless earphones, dubbed the i.am+ EPs. The new earphones are an Apple Store exclusive, and feature large 14mm drivers and aptX support for high-quality wireless streaming. The i.am+ EPs support A2DP controls, have a 30-foot range and can last up to six hours on a charge. The design is said to be inspired by the "iconic shape of vinyl records," and are made from spun metal and paired with a woven fabric cord. When not in use, the EPs magnetically click into place around the neck. The iam+ EPs are available now at select Apple Store and Apple.com for $230, are available in gold-on-black or black-on-black. http://bit.ly/1OKVlt2
Ultimate Ears debuts UE Roll 2 speaker
On Tuesday, audio accessory maker Ultimate Ears unveiled a new version of the UE Roll Bluetooth speaker. The new UE Roll 2, which sells for $100, looks identical to the previous version, but gets about 15 percent louder. In addition, the unit now supports a Bluetooth source signal up to 100 feet away, an improvement on the original's 65-foot limit. While both the old and new versions of the UE Roll offer an IPX7 waterproof rating, the company now includes a blow-up "floaty" with the speaker to avoid the risk of prolonged exposure. The new unit will begin general shipping next month. http://bit.ly/1TJWE0Z
Philips launches Hue White Ambiance bulbs
Philips latest HomeKit-compatible Hue light bulbs have hit the market. The new Hue White Ambiance bulbs are designed to allow users to control their color temperature to enhance either focus, or create a more relaxing tone. Combined with the latest update to the Philips Hue app, the new bulbs can be set according to user "routines." The "wake-up" mode gently turns up the brightness of the bulb, while conversely, the "go to sleep" mode gradually reduces the color temperature and brightness. The Philips Hue White Ambiance starter kit retails for $130, while single bulbs sell for $30. http://bit.ly/1TJT3Qn
Pluggable Technologies three-display USB-C dock
Peripheral company Plugable Technologies today launched the industry's first wave of USB-C docking stations with both Power Delivery and DisplayPort Alternate Mode support. The Plugable UD-CA1 Docking Station integrates support for both of these new capabilities, along with the full set of standard USB docking features like wired network, audio, and extra USB ports. Model UD-ULTCDL builds on this, adding support for three total displays using DisplayLink USB virtual graphics technology. The UD-CA1 retails for $129, with the UD-ULTCDL selling for $179, and available soon. http://bit.ly/1TrVVTJ