Averages 2.3 days to process and deliver, beating Amazon, clothing stores
Customer service analytics company StellaService has released a new report that ranks Apple as number one for online delivery speed, up from an eighth-place ranking in April. The iPhone maker captured the top spot for the first time in June with an average processing-and-delivery time of just 2.3 days, beating mostly online clothing outlets such as Abercrombie, Zappos, Nike and others. In a separate study that ranked all aspects of customer service, Apple was topped by J. Crew and Mr Porter.
French free delivery book ban circumvented with extremely-low Amazon delivery cost
Amazon is countering a law in France banning free shipping, by charging customers a single euro cent ($0.01) for orders. The law, put in place by the French government in an attempt to protect smaller bookstores from being squeezed out of the marketplace by the online retailer, is being circumvented by the technicality, with French lawmakers seemingly unable to hamper Amazon's sales efforts.
Anticipatory shipping patent directs products to customers mid-delivery
Amazon may start shipping items to customers before an order is completed in the future, if a recently-granted patent is anything to go by. The patent by the retailer for a "Method and system for anticipatory package shipping" was granted on Christmas Eve, with the proposed system potentially lowering the delivery times for customer orders.
Same-day fresh produce delivery from Amazon costs $299 per year
Amazon has expanded its five-year-old grocery delivery service to San Francisco. Previously only available in Seattle and Los Angeles, AmazonFresh provides groceries and other fresh produce to customers with either same or next-day delivery, as the online retailer continues to expand its range of services and delivery options.
eBay Now's same-day delivery service free until Christmas Eve
Auction site eBay announced today that its local shopping and delivery service, eBay Now, is offering free delivery from now until Christmas Eve on orders more than $25. The eBay Now service is available for customers in San Francisco and the Bay Area, San Jose, parts of New York City and Chicago for delivery of local products within an hour of ordering online.
Proposal could make use of 260 expected ticket office closures
Amazon is in discussions with Transport for London (TfL) to turn ticket offices for the London Underground system into delivery drop-off points, according to a report. Details of the talks surfaced after London mayor Boris Johnson revealed plans to make the Underground operate 24 hours per day by 2015, while also closing the majority of ticket offices in the network.
Customers in New York, Los Angeles can receive orders on a Sunday
Amazon will start offering deliveries of orders to customers on Sunday, thanks to an unusual deal with the US Postal Service. Customers in metropolitan areas will be able to place orders on a Friday for arrival on the Sunday, and is the latest move by the online retailer to provide more delivery options for its customers.
Same-day delivery option coming to New York, Dallas, San Francisco
Verizon Wireless is starting to offer customers that order online the option to receive their devices the same day. The delivery scheme, which rolls out in Philadelphia today, will see customers able to place an order through the website by 10am and have the in-stock item delivered to the customer's home by 7pm that day.
Pilot scheme adds eBay collection points to 150 Argos stores
Auction site eBay is launching a in-store pickup service in the United Kingdom, as well as expanding its eBay Now same-day delivery scheme outside of the United States. A partnership with retailer Argos will allow eBay users to order from 50 merchants and have goods delivered to a store, which in the case of the Click & Collect pilot, consists of 150 Argos branches across the country.
Locker delivery from Amazon does not meet Staples criteria
Amazon Lockers are being pulled from Staples and RadioShack stores, after both brick-and-mortar retailers decided to pull out of the agreements. The removal of the units, which allows customers to ship deliveries to code-locked storage systems based in nearby stores rather than to their home or work, comes just under a year after they were installed.
Rogers launches Wireless Home Phone service using cellular network
Rogers has launched a new service, providing a home or small business phone service over its wireless network instead of through a standard wireline connection. The $29.99 Wireless Home Phone device connects to the Canadian carrier's network, provides ports for a cordless or corded phone, and is able to make and receive calls through the carrier's Wireless Home Phone plan for $10 per month.
No plans to offer streaming video with Prime in Canada
Amazon has launched its lauded subscription-based Prime delivery service in Canada. The all-you-can-eat delivery service offers users free two-day delivery across the country, though it offers a more stripped-down version of the retailer's own offering in the United States and the United Kingdom.
Prime reverted to yearly-only charging
Amazon has stopped offering its customers a monthly payment option for its Prime service. The company recently included an option for US customers to pay $8 per month instead of $80 per year for the two-day delivery and Prime Instant Video streaming service, but has since switched it back to yearly-only.
Monthly option more expensive, easier to afford
Amazon is testing out a different payment system for its Prime service. Traditionally set at $80 per year, the unlimited free two-day delivery service has been changed to allow for a monthly payment of $8 instead of a lump sum. While easier for customers to pay, opting away from the yearly payment works out to be almost $17 more expensive.
USPS creating experimental Metro Post
The United States Postal Service (USPS) plans to start performing same-day deliveries. A filing to the Postal Regulatory Commission tells of an experimental service called Metro Post, designed for online retailers to provide same-day deliveries of goods to customers in metropolitan areas.