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Pointers: the iOS troubleshooting and device maintenance guide

07/31, 7:05pm

A literally complete handbook on keeping your iOS devices running smoothly

Today's Pointers column was inspired by a real-life incident in which an acquaintance asked me for help in picking out a new iPad. Knowing that they had a fourth-generation iPad -- not far removed from the iPad Air 2 that I have -- I asked why. "Doesn't work anymore," they grumbled resentfully. "Lots of crashes, some apps don't even launch now." I asked if it had ever been turned off. "Every night," they said. I said, "no, not put to sleep -- turned off." "You can do that?!" they exclaimed.

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Strategy Analytics: Apple now second-biggest mobile phone maker

07/31, 2:54pm

Chinese maker Huawei overtakes Microsoft as Lumia sales drop by 50 percent

A new study by Strategy Analytics has confirmed Apple CEO Tim Cook's claim that iPhone sales were up a staggering 35 percent year-over-year, making Apple the smartphone maker with the second-highest mobile phone shipments overall, including "feature phones." The remaining-but-shrinking market for low-end smartphones and feature phones is what keeps Samsung in first, but Apple's marketshare rose to 10.9 percent share, compared to last year's 8.2 percent.

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Forums: 21.5-inch Retina iMac?

07/31, 1:55pm

21.5-inch Retina iMac?

This week in the MacNN Forums, members discuss their hopes and dreams that one day we will see a , with many saying that it's probably still a long way off. One Fresh-Faced Recruit is wondering if their MacBook from 2009 can actually handle 8GB of RAM, and has a few questions about Yosemite.

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Apple deals: iMacs from $929

07/31, 1:43pm

iMacs from $929

Currently at Apple's online store, there is a wide selection of refurbished iMacs on sale with prices starting as low as $929. A $170 price drop on the refurbished 21.5-inch iMac with a 1.4GHz Intel dual-core i5 processor, 8GB of RAM and 500GB hard drive makes the price $929. A $230 discount is offered on the refurbished 21.5-inch iMac with a 2.9GHz Intel quad-core i5 processor, 8GB of RAM and 1TB hard drive, now $1,269.

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Rumor: Apple TV refresh in September includes Siri voice control

07/31, 9:40am

Apple TV update, SDK could be launched in next few months, report claims

The Apple TV may be the subject of a refresh in the near future, according to another recent rumor for the streaming set-top box. The latest version claims Apple is intending to unveil a next-generation Apple TV in September, alongside the launch of new iPhones, with it this time incorporating many updates, including an update to its operating system that allows access to the App Store, as well as voice control provided by Siri.

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Apple releases second beta of 10.10.5 to developers

07/30, 8:13pm

Follows same two-week schedule as iOS 8.4.1, release date unknown

Following an earlier release of a second beta of iOS 8.4.1 for developers, Apple late on Thursday released both the second developer beta and a public beta version of the next minor update to OS X Yosemite, 10.10.5. The new build, 14F19a, comes two weeks after the first beta, and has no new information on the usual assortment of tweaks and bug fixes such releases usually entail. The final version of the update is expected ahead of the next major release, OS X 10.11 El Capitan, which should appear in September.

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Briefly: Best Buy Canada Watch sale date; Smartflash case stay denied

07/30, 7:22pm

Best Buy Canada to follow US stores by a week with Apple Watch sales

Following the US electronics chain Best Buy's announcement that direct Apple Watch sales would begin August 7, the Canadian branch -- which recently took over the existing Futureshop chain there -- has revealed that it will begin its own sales of the device starting one week later, August 14. The company says it will offer Apple Store-like "try-on" sessions at 20 stores, and sell the product at 50 store initially, as well as on the online site.

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Apple office-space crunch continues with new SF SoMa lease

07/30, 1:48pm

Company to take two floors of CBS Interactive HQ in high-rent district

Coming on the heels of a similar lease in Seattle, Apple has entered into an agreement to create office space out of two floors of a high-rise building in San Francisco, using a South of Market building that houses CBS Interactive and carving out some 76,000 square feet of office space, expected to accommodate around 400 to 500 engineers.

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Apple pushes second beta of iOS 8.4.1 to developers

07/30, 1:30pm

Bug fixes and updates in preparation for fall's launch of iOS 9

While attention and development focus continue on the upcoming iOS 9 major upgrade expected to be delivered in September or early October, Apple on Thursday also updated its ongoing iOS 8-based improvement set of updates with a second beta of iOS 8.4.1, now available through an update directly on iPhones associated with developer accounts or through the iOS Developer Resource Center.

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Apple opens fourth retail location in Hong Kong

07/30, 12:19pm

Canton Road Apple Store continues aggressive Apple China expansion

Apple has opened up its latest Apple Store in China, with the Canton Road location in Hong Kong's Tsim Sha Tsui district being the fourth outlet for the city. CEO Tim Cook took to Twitter to thank the "thousands of Hong Kong customers" visiting the new location and joining in the celebration of the store launch, with the 23rd Apple Store constructed in China being part of a major retail expansion in the country for the company.

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Volkswagen now shipping first models with built-in CarPlay support

07/29, 8:04pm

MIB-II infotainment system also supporting Android Auto, VW app suite

As promised roughly a year after CarPlay was unveiled, German car maker Volkswagen is now shipping automobiles that include a next-generation infotainment system called MIB-II that includes support for both CarPlay and Android Auto along with its own proprietary suite of Car-Net apps, the latter of which requires a subscription. The company says that all but its entry-level models will feature the new MIB-II system.

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Apple releases third public beta of OS X 10.11 El Capitan

07/29, 4:28pm

Release is modeled on fifth developer beta, issued on Monday

About 48 hours after offering a fifth developer beta of this fall's OS X 10.11 upgrade, Apple has made a "public beta" version available to registered testers, just a week after the last public beta, suggesting that more-or-less weekly updates will continue to appear through the testing process, a significant increase from the Yosemite public beta releases. The latest beta has the same focus areas as the previous beta.

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IDC: iPad still king, but market for tablets shrinking

07/29, 3:19pm

Tablets still reign in enterprise, education, but consumer market lagging

Although Apple CEO Tim Cook remains "bullish" on the future of tablets, Apple and the market generally for tablets is declining as consumers continue to favor large-screen smartphones for tablet-like functions, and as companies struggle to figure out what the replacement cycle for the still-popular devices is or should be, says research firm IDC. According to Apple, it sold 11.2 million iPads (with shipments of 10.9 million) in its fiscal third quarter, down from 13.7 million sold in the previous quarter.

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Apple issues driver update for Windows 7, 8 on Macs

07/29, 12:41pm

Improves FaceTime compatibility with Boot Camp-based installs

In a seeming coincidence to being the day Microsoft has launched its latest version of Windows, on Wednesday Apple released a driver update for those running Windows 7 and Windows 8 on their 2015 series MacBook computers, including the MacBook Pro, MacBook Air, and the latest Retina MacBook. The update is a FaceTime Camera driver update that improves compatibility with Windows when using Boot Camp-based installations.

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Briefly: 'Steve Jobs' at NY film fest, Keith Richards' Apple Music vid

07/28, 6:57pm

Boyle-Sorkin teamup will be centerpiece film, said to 'defy expectations'

The forthcoming major-studio Steve Jobs biography movie, simply entitled Steve Jobs, will get an early debut at the New York Film Festival on October 3, a week ahead of its October 9 national debut. The film has been given the prestigious "centerpiece" slot on the evening, with the film festival's director, Kent Jones, saying the movie is taking an "unconventional approach" to tell the story of the mercurial Apple co-founder.

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Study: Apple Watch having material impact on health of users

07/28, 3:33pm

Standing, walking, exercise all up from 'very satisfied' Activity app users

The Apple Watch's innovative combination of gentle reminding, motivation, goal setting, and its key visualization of activity and progress is actually working to help users lead healthier lives, a new study from Wristly concludes. Users in a study of Apple Watch early buyers report that 86 percent of them are still wearing the device on a daily basis, with another 12.3 percent wearing it "most days." Only three respondents in the survey of 1,000 users -- 0.3 percent -- said they no longer wear the device.

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Apple debuts three new ads for Apple Watch showcasing apps

07/28, 11:56am

Themes of music, fitness, travel highlight devices ease of use

Apple has now added three new TV spots to its collection of ads for the Apple Watch, each with an emphasis on showing what apps look like on the device, and each with a theme: music apps, travel apps, and fitness apps. The commercials showcase mostly third-party programs, and showcase the amount of clear, useful information that can be gleaned on the small screen. Shazam, Yelp, and Nike+ Running are among the apps featured.

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Apple deals: Mac minis as low as $419

07/28, 10:33am

Mac minis as low as $419

Today at Apple's online store today find reduced prices on a wide selection of refurbished Mac mini configurations. Starting at $419 is the refurbished Mac mini with a 1.4GHz Intel dual-core i5 processor, 4GB of RAM and 500GB hard drive. A $110 price cut is offered on the refurbished Mac mini with a 2.6GHz Intel dual-core i5 processor, 8GB of RAM and 1TB hard drive, now $589.

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HSBC, First Direct start supporting Apple Pay transactions

07/28, 7:19am

Major banks add support two weeks after Apple Pay UK launch

Two more banks have started to accept Apple Pay transactions in the United Kingdom, two weeks after it launched in the country. HSBC and First Direct have joined the growing roster of UK financial institutions supporting Apple Pay, with their customers now able to make contactless payments in stores using the Apple Watch or iPhone 6, though there are still a few notable gaps in the collection of banks.

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Apple issues fifth OS X 10.11 El Capitan to developers

07/27, 9:50pm

Release presages likely update to iOS 9, watchOS 2 betas

A day earlier than expected, Apple on Monday issued a fifth developer beta of OS X 10.11 El Capitan to registered developer accounts. At present, there is no further public beta release apart from the second tester release, issued last Wednesday. The new beta 5 has the same focus areas as the previous beta.

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Rumor: 10 million signed up for Apple Music in first month

07/27, 8:16pm

Numbers during free trial mean little, conversion rate yet to be seen

In only its first month, some 10 million people have signed on to give the subscription-based Apple Music a try during its three-month free trial period, according to music industry sources that allegedly reflect a figure given to them by Apple itself. While the number doesn't mean much during the free trial period, if one assumed that the number of users trying it out will grow over the summer, established rivals may have reason to worry.

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Briefly: Apple joins WH climate group, announces UK bond sale

07/27, 5:00pm

Apple part of 13 companies taking the American Business Act on Climate pledge

On Monday, Apple was announced to be part of 13 companies joining a White House initiative headed by Secretary of State John Kerry, taking a new pledge called the American Business Act on Climate Change plege. Apple, which has already invested extensively in renewable energy resources and other environmental initiatives, joins tech companies Google and Microsoft in the project, which aims to reduce carbon pollution by six billion tons by 2030.

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Follow-up: Apple to launch 500 new resellers in India

07/27, 3:06pm

Authorized Mobility Resellers to push iPhones in 12 cities

As part of an expanded push in one of its fastest-growing markets that recently saw the company advertising for a senior government manager, the iPhone maker is now in the final stages of executing a plan to increase its available resellers to around 500 outlets. There are currently around 100 resellers already on board, and the company plans to double iPhone sales in each of the next three years.

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The MacNN Podcast, episode 25: My Stupid Cat's Fault

07/27, 1:27pm

PCs outsold by iOS devices, AT&T/DirecTV merger, AAPL vs AMZN and more

Another interesting week at MacNN brings us plenty to talk about on Episode 25 of The MacNN Podcast, ranging from the FCC approval of the AT&T/DirecTV deal for no clear reason (but with a bunch of conditions), to our new column "My Stupid Fault." We also include a full report on Apple's fiscal Q3 and the uncalled-for drop in the stock, the results of our testing of Apple's new third-party SSD Trim support, and more.

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MacNN's Week that Was: July 19 through July 25, 2015

07/27, 12:22pm

The Terminator (again), Elon Musk and AI weapons, and more!

Yeah, its a day late because of some improvements on the site, but its now time for the weekly MacNN Week That Was column! Rolling into our second month, this is our weekly column on the stories that entertained us, informed us, or amused us in our patrols around the Internet during the week. We're not just highlighting our own writing -- anything that we've discussed behind the scenes here at MacNN is fair game. Read on for thoughts on the events of the week in the tech world!

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Hands On: Adventure Time Puzzle Quest 1.3.498317 (iOS)

07/27, 9:30am

Match-3 mechanics combine with RPG elements in this Adventure Time-themed game

So you may have noticed this by now, but we've got some serious love for the match-three genre. We especially like games that combine match-three elements with other genres of gaming. You also may have noticed that we're pretty big fans of Adventure Time, too. Well, thanks to Cartoon Network and D3PA, both of our loves are combined in Adventure Time Puzzle Quest, a match-three roleplaying game (RPG) that takes you into the Land of Ooo.

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Apple, Nike agree to FuelBand suit settlement, Apple paying nothing

07/27, 8:32am

Suit alleged that Apple, Nike knew of FuelBand deficiencies, continued to sell

Apple and Nike have come to an agreement, potentially ending the class action suit against the pair about the Nike FuelBand. Suit BC509363 in the Superior Court of California alleged Apple and Nike of misleading customers on the tracking capability and monitoring accuracy of the Nike FuelBand in marketing materials.

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Best Buy starting Apple Watch sales in 100 stores from August 7

07/27, 6:40am

Up to 300 Best Buy stores will sell Apple Watch by holidays

The Apple Watch is going to be easier to acquire in the United States, with major electronics chain Best Buy set to sell the smartwatches to customers from next month. An announcement from the retailer advises that it will be the first national retailer where the Apple Watch can be acquired, aside from Apple's own store network, with the first locations to put the wearable device on sale doing so from August 7.

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Follow-up: Dalrymple's iTunes issues largely fixed, patch coming

07/25, 4:31pm

Apple well aware of issues, blending of Apple Music and iTunes Match at issue

We reported last week on fellow Mac journalist Jim Dalrymple's particularly bad issues with iTunes 12.2 and later on the Mac, centered around the arrival of Apple Music and Apple's attempts to blend the paid service's ability to store songs for later streaming or offline use with some customers' existing or previous iTunes Match libraries, which appears to cause much confusion, ranging from mislabelled entries in the iTunes library to missing songs in some cases.

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Review: 15-inch Apple MacBook Pro with Force Touch trackpad

07/25, 2:36am

Apple gives 15-inch MacBook Pro a shot in the arm with Force Touch, new GPU

Apple's 15-inch Retina MacBook Pro continues to be a popular notebook with professional users and prosumers looking for the ultimate mix of performance and portability. The latest version of the 15-inch MacBook Pro comes with some welcome upgrades, including Apple's new Force Touch trackpad, and one of AMD's latest mobile GPUs. Unusually, perhaps, there is no CPU bump on the new model, although that is the result of production delays faced by Intel in bringing its quad-core "Broadwell" processors to market. Nonetheless, the new 15-inch MacBook remains a strong performer, and is worth another look. We take a deeper dive into it in our full review of the 15-inch MacBook Pro.

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Apple deals: MacBook Airs from $759

07/24, 5:21pm

MacBook Airs from $759

Today at Apple's online store, find savings on refurbished MacBook Air configurations of up to $260 off. Right now prices start at $759 for 3 different configurations. The first is a 2015 11.6-inch Air that offers a 1.6GHz Intel dual-core i5 processor, 4GB of RAM and 128GB of storage. The next one is an 11.6-inch Air from April 2014 that has a 1.4GHz Intel dual-core i5 processor, 8GB of RAM and 128GB of storage. A $140 discount drops the cost on the 13.3-inch Air with a 1.4GHz i5 processor, 4GB of RAM and 128GB of storage.

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Briefly: Apple hiring in India, more Apple Pay banks, new Seattle digs

07/24, 4:33pm

Apple increasing efforts in India with search for government affairs specialist

Apple is seeking a senior manager for its New Delhi-based offices that has experience with India's government procurement system, indicating a new pitch to improve sales of the iPhone to the government as well as find someone who can represent the company's position on policy issues that come before the government and "within trade associations," according to the hiring notice.

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Apple celebrates Disabilities Act's 25th, pushes LGBT equality bill

07/24, 12:57pm

Company continues long-standing campaign for equal rights for workers

Apple this week is highlighting two areas of protection from discrimination in two separate actions; the endorsement of a new legislation motion to include sexual orientation and gender identity to the Civil Rights Act, and a spotlight celebrating the 25th anniversary of the passage of the Americans with Disabilities Act by showcasing a collection of accessibility apps. The company was recently recognized for its leadership in tech accessibility by the National Federation for the Blind.

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Honda launches 2016 Accord, company's first CarPlay vehicle

07/24, 9:43am

Android Auto, CarPlay standard in three models of Accord

Car manufacturer Honda has dispelled any confusion about its CarPlay launch plans. At its Mountain View, CA research facility, the company revealed the new 2016 Accord, boasting support for both CarPlay and Android Auto. The new Accord is the first Honda vehicle to have CarPlay support, but the company says that it will have more vehicles in the 2016 line that supports the Apple connectivity standard.

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Apple purges Google-owned Nest thermostat from online, retail stores

07/24, 8:56am

Apple has confirmed the pull, but not the fairly apparent reason why

After months of speculation on the future of the product with Apple, the popular Nest smart thermostat co-developed by ex-Apple employee Tony Fadell and now owned by Google has been purged from both Apple's online store, and also the retail arm of the company. In its place is now the Ecobee 3 HomeKit thermostat.

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Invisible ads slowing down iPhones, Android

07/23, 6:01pm

Phantom adverts affecting data caps, defrauding advertisers

Over 5,000 fraudulent apps currently available for iOS and Android are displaying ads users cannot see, but which are causing problems, using up cellular data, and costing advertisers around $850 million per year, says online fraud research company Forensiq in a new report. The ads are not visible on screen, yet the volume of them contributes to an overal slowing down of iPhone or Android devices while stealing data from often-limited cellular data plans.

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Report: iOS devices now outsell all Windows machines combined

07/23, 5:09pm

Wintel installed base still larger, but Apple sees expansion headroom still

Apple reached a new milestone with its most recent quarterly report, according to analyst Benedict Evans, in that the combined sales of iOS devices now match annual sales of all Windows devices made by various manufacturers. While not unexpected, the change demonstrates the changing nature of computing in the 21st century, which has become increasingly mobile-centric and cloud-dependent -- two trends that have had significant ripple effects through the entire PC industry.

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Apple Watch dock producers may receive charger components in future

07/23, 1:07pm

Report claims Apple planning to provide Watch chargers under MFi program

Apple may soon allow producers of docks and stands for the Apple Watch to manufacture their products with a charger built into it. A report claims Apple is close to approving manufacturers under its Made for iPhone (MFi) licensing program and providing them with charger components, potentially resulting in third-party docks for the Apple Watch that already include the charging mechanism in a more covert manner than current releases.

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Mac pundit Jim Dalrymple bemoans 'nightmarish' iTunes struggles

07/23, 10:53am

Experience from long-time Mac fan voice confirms MacNN testing

Apple cognoscenti Jim Dalrymple posted a missive about his poor experience with iTunes and Apple Music yesterday, confirming ongoing MacNN testing of the issue dating back to just after the launch, and subsequent update of the Apple music player. The pundit notes that amongst other problems the loss of 4,700 songs that he has little hope of getting back, the service is selective as to which tracks are actually added to his Internet-accessible library, sometimes drawing from "greatest hits" albums, and not the actual source of the original recording.

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Senator Franken, Consumer Watchdog call for App Store investigation

07/23, 10:16am

App Store fees, restrictive rules affecting music services draws ire from critics

The terms and fees Apple imposes on other music streaming services using the App Store has come under attack from more sources. US Senator Al Franken (D-MN) and advocacy group Consumer Watchdog have both written to the Department of Justice and the Federal Trade Commission (FTC), urging them to investigate whether or not Apple is "engaging in anticompetitive behavior" with regards to Apple Music and its App Store policies.

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Apple Back to School promotion gives Beats Solo2 to Mac purchasers

07/23, 9:52am

Mac mini excluded from promotion at Apple Retail, online education store

Apple has launched its Back To School promotion for 2015, at least in part. For this year, the company is giving away a pair of Beats Solo2 headphones with any Mac purchase other than a Mac mini. Alternatively, customers can pay an additional $100 to upgrade to the wireless Beats headphones.

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Apple retains 15th place in latest Fortune Global 500 ranking

07/22, 10:00pm

Takes second place in profits, added $200B to market value

Fortune has published its annual Global 500 company rankings, again placing Apple at 15th place worldwide, behind mostly oil companies, two car companies, arch-rival Samsung, and the top choice Walmart. The survey, which analyses company performance from March to March for the magazine's "fiscal year" figures, pegged Apple's revenue at $182.8 billion, with profits at $39.5 billion -- up seven and six percent, respectively.

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Apple issues firmware update for 2015 Retina MacBook Pros

07/22, 5:23pm

Fixes issue with flash storage that could cause data corruption

Apple on Wednesday issued a firmware update for the recently-released "mid-2015" MacBook Pro Retina 13- and 15-inch models. The update, aimed at only the MacBook Pro models with the Force Touch trackpad as a distinguishing feature, fixes a problem with flash storage that could, in rare cases, cause data corruption, according to Apple. The 1.9MB file is available directly from Apple and the Mac App Store's update section.

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New public betas of iOS 9, OS X 10.11 El Capitan available

07/22, 2:25pm

Releases follow latest developer betas, still have plenty of issues

As predicted yesterday, Apple has created public beta versions from the latest developer betas of OS X 10.11 El Capitan and iOS 9 for testing with registered testers. The betas are the second public incarnation, but are actually based on the fourth developer betas. Both upgrades, available to the public for free this fall, are still in early stages, and still have a long list of problem areas and issues. Testers are strongly cautioned to heed Apple's warnings about beta software.

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Report: Apple Watch captures 75 percent share, outsells all rivals

07/22, 12:42pm

Strategy Analytics estimates first-quarter shipments of four million units

One day after Apple CEO Tim Cook debunked reports that sales of the Apple Watch were slipping by saying in a conference call with analysts that in fact, June sales had outperformed both May and April -- including the original rush of pre-orders, new data from Strategy Analytics claims that not only has Apple handily stolen the crown of top smartwatch seller from Samsung in just its first full quarter, the company has outsold all rivals combined year-to-date.

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MacNN Deals: Three accessories to improve the Apple Watch

07/22, 9:24am

Two Apple Watch charging stands, Casetify store credit on MacNN Deals today

Every day, alongside our regular Daily Deals post, we are showcasing some of the discounted items available on our own MacNN Deals page. Today's collection consists of accessories for your Apple Watch, including a new strap to make it even more fashionable, and a pair of charging stands designed to present the device smartly while the battery refills.

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Analysis: China continues to be growth engine for Apple

07/21, 11:52pm

Region continues to offset normal summer sales doldrums

Although Apple's conference call with analysts on Tuesday was light on new information, a few facts and figures about China -- Apple's fastest-growing sales region by revenue, and currently buying more iPhones than the US -- came to light. In the most recent quarter, Apple's "greater China" revenues (which include Hong Kong, Singapore, Macau and Taiwan) jumped 112 percent from the year-ago quarter, to $13.2 billion. That's right, more than double. In a year.

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FTC reportedly opens formal investigation into Apple App Store fees

07/21, 8:33pm

Transaction fee, rules for music streaming services in App Store under examination

The Federal Trade Commission (FTC) has reportedly launched an investigation into how Apple treats other music streaming services in the App Store. Continuing from earlier reports that the FTC was merely making queries rather than performing a full investigation, the government agency has allegedly moved into an investigatory phase, looking into whether or not Apple is behaving anti-competitively with regards to the App Store's fees.

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Cook on Apple Watch: no numbers, but recent claims wrong

07/21, 6:43pm

CEO specifically debunks recent report of declining sales

Although Apple has declined once again to provide sales numbers on the Apple Watch in order to avoid giving valuable information away to competitors, CEO Tim Cook took time out Tuesday's conference call with analysts to specifically challenge a recent report by Slice Intelligence that claimed that Watch sales were declining, and had fallen 90 percent since its debut weekend. Cook said that in fact, sales in June were the highest yet.

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Apple breaks quarterly records with strong iPhone, Mac sales

07/21, 4:44pm

Foreign sales dominate as Apple shatters fiscal Q3 records

The enduring popularity of the iPhone 6 line -- particularly in developing and rapid-growing markets such as China -- has allowed Apple to again beat quarterly best-ever records with its most recent fiscal Q3 report. The company sold more than 47.5 million iPhones, lower than analyst predictions, but which represents 35 percent year-over-year growth. Macs sold 4.7 million units, another record for a fiscal Q3 and up seven percent year-over-year.

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