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FCC concerned about prepaid customer migration to new networks
The US Federal Communications Commission (FCC) has temporarily stopped an informal 180-day approval clock on the AT&T purchase of Alltel's retail operations. The FCC claims to have no information on how AT&T will migrate the Alltel customer base to its network "despite several Commission staff follow-up...
Free antennas for customers in four affected markets
Time Warner Cable is attempting to help customers affected by the CBS blackout by issuing free antennas. TWC is offering a free basic antenna to a limited number of subscribers in four markets, or the alternate option of $20 in Best Buy credit towards an antenna of their choice, allowing its customers...
Offers expected to be made quietly to handful of customers
Some AT&T stores will be offering refurbished models of the iPhone 3GS to prepaid GoPhone subscribers, a source says. The carrier reportedly won't be displaying the phone or advertising it in any way, but some sales clerks are expected to offer it to people who can't afford more expensive hardware. The...
First iPhone, then iPad continues to rank high in customer satisfaction
Following on from an earlier report that found the iPhone beating both Samsung and other Android-based smartphones in Samsung's home court of South Korea, the National Consumer Satisfaction Index has also revealed that the iPad has also beaten Korean companies Samsung and LG in customer satisfaction...
Use of the network free to existing Comcast customers
Comcast is beginning to give its Xfinity Internet customers an additional "xfinitywifi" SSID network in-home that is completely separate and distinct from the family's private and secure home Wi-Fi signal. The move, in effect, creates millions of hotspots for Comcast customers, available all over the...
Aimed at existing customers eligible for an iPhone 5 upgrade
Hot on the heels of iPhone 5 promotions from T-Mobile and Verizon, AT&T appears to have thrown its hat into the ring with reports that existing, upgrade-eligible customers are being targeted in a new email. The email offers special trade-in pricing for used iPhone 4S models, promising up to $200 in credit...
15GB free limit for consumers, business customers given 30GB
Google today announced a combination of cloud data storage limits. Rolling out over the next couple of weeks to all users, the search engine is allocating a total of 15GB to users, shared across Gmail, Google+, and Google Drive. Business customers are offered 30GB of unified storage shared between the...
New plan would have customers paying off phones over a year
Verizon on Friday appeared to take a step toward countering T-Mobile's recent headline-grabbing UNcarrier pricing structure. The nation's largest wireless carrier announced that it would be extending the parameters of its Device Payment Plan, allowing customers to spread the cost of a device over the...
MakerBot and Ouya team on novel 3D printed custom console case
To celebrate the impending launch of the crowd-funded Ouya Android gaming console, MakerBot and Ouya have partnered to deliver 3D printed custom cases for the device. Ouya provided MakerBot, the makers of the Replicator 2 Desktop 3D printer, with the design files for the console case and offered the...
One in three TechBargains customers say they will buy the next one
Just as happened with the original release of the iPad, more conservative tech buyers (who don't fit the "early adopter" profile) had only moderate interest in an iPad mini -- but unlike most electronics, interest in the scaled-down version of the iPad has increased significantly since its introduction,...
Existing 3G-service customers to access 4G LTE when rolled out
British carrier Three is planning to offer 4G service without requiring any changes to existing contracts, including those with an unlimited data allowance. Customers will be able to access the 4G signal on current 3G contracts without needing to pay a premium or lose any of their existing data allowance,...
Customers to receive 15Mbps connection, up from 10Mbps
Time Warner Cable has boosted connection speeds for its Standard Internet customers for no charge. The free upgrade sees connections offered going from a downstream speed of 10Mbps to 15Mbps, an increase of 50 percent, with many customers already able to use the higher speed, though some neighborhoods...
Biggest corporate customers, government eligible for program
Research in Motion today revealed a program of incentives to its largest corporate customers to encourage them to upgrade to the upcoming BlackBerry 10 ecosystem. RIM is offering online training, webcasts, and free trade-ups of licenses and services for many of its government and corporate clients still...
Shows focus on customer experience over profit
A previously-unaired internal Apple video from 2011 led by former SVP of Retail Ron Johnson and featuring rare appearances by Apple Store architects and VP of Retail Development Bob Bridger was posted to YouTube for a while on Monday (and has since been pulled). The video, about 10 minutes in length,...
Nexus 4 customers told to expect three weeks to ship
The LG-built Nexus 4 smartphone debuted to a quick sell-out this week, and reportedly some customers have begun receiving word that shipments of their devices will be delayed. Google has been sending out email notifications to some Nexus 4 customers informing them that, due to "overwhelming demand,"...
Walmart and T-Mobile team offer Halo promotion to PAYG customers
In conjunction with Microsoft's Halo 4 launch on the Xbox 360, Walmart and T-Mobile are offering fans of the game an exclusive promotional offer. Between November 6 and December 31, customers who purchase a T-Mobile pay-as-you-go unlimited talk and text plan valued at $30 per month or more will receive...
Sources suggest Xbox-centric tablet to have custom ARM processor
Microsoft is looking into making its own 7-inch tablet specifically for gaming, despite only recently launching the general-purpose Microsoft Surface. Rumors suggest that the software giant is working on the hardware, which will allegedly have a custom ARM processor and high-bandwidth RAM for gaming,...
Advises customers who have retail shopped to change PIN
Book seller Barnes & Noble confessed that customers who have shopped recently in one of 63 stores in the US may have credit card information stolen. The company had discovered about September 14 that one PIN entry pad in each of its retail store had been broken into by hackers. The company defended its...
Customers to use QR codes on product photos for purchases
An e-commerce company in China will launch 1,000 supermarkets in the country, without stock. Yihaodian will instead show the images of products on shelves accompanied by a QR code, allowing customers to scan and pay with a smartphone. The shopping is then delivered to the customer's home at a later time.
Custom App Starter Bundle builds iOS-ready apps
FileMaker has announced the availability of its new iOS Custom App Starter Bundle, which allows users to develop and deploy custom iPad and iPhone business apps. The bundle includes a number of FileMaker tools aimed at allowing users to develop professional-looking apps aimed at solving issues specific...
Multi-window, action customization demonstrated
Earlier this week, Samsung released a firmware update for the European version of the Galaxy Note II, bringing increased multitasking abilities, as well as the ability to customize actions on the device according to user preferences. Electronista got a peek at how those features are going to look when...
Apple seems to be leaning too heavily on the loyalty of its customers
Some recent experiences I have had with Apple on a personal level have started me questioning the direction that it is headed. From a financial perspective, the company has never been stronger - it has over $100 billion in cash and it is the most valuable company in the world based on its current market...
Wi-Fi cost passed from customer to retail store
Skype is offering free Wi-Fi access across the UK and Ireland through its app. A deal signed with hotspot provider Wicoms will let customers connect at no charge at various "high street venues and businesses" across the country, in a move that sees the service offer free Internet connectivity for far...
Better security comes at a cost for forgetful customers
With the release of the iPhone 5, a number of previous and new customers are encountering first-hand the new reality of Apple's increased emphasis on better security: it is now much more difficult to reset one's iCloud or Apple ID password than it used to be. While this is overall better for consumers...
Customers said switching from unlimited data
Verizon's Share Everything plans are apparently off to a better start than the carrier had expected. As CNet reports, Verizon CFO Fran Shammo said today in an investor conference presentation that the shared data plans have seen higher customer adoption than the company had anticipate when introducing...
Simple, stylish and effective, the Kenu Airframe + portable car mount is the latest addition to Kenu's lineup. Released earlier this ...Plantronics Rig Surround 7.1 headset
Trying to capture the true soundscape of video games can be a daunting task. Looking to surround-sound home theater options, users hav ...Adesso Compagno X Bluetooth keyboard
The shift from typing on physical keyboards to digital versions on smartphones and tablets hasn't been an easy for many consumers. Fr ...
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