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Customer retention percentages, growth eclipse T-Mobile's
Reporting second-quarter 2015 results today, Verizon announced double-digit percentage growth in year-over-year quarterly earnings. More importantly, the company posted 1.1 million net retail postpaid connections added with customer "churn," or turnover, of 0.90 percent -- the lowest in three years....
HSBC confirms it will allow its UK customers to use Apple Pay in near future
HSBC will be joining the ranks of other financial institutions in supporting Apple Pay in the United Kingdom in the coming weeks. While the British arm of HSBC is slow to join the rest of the banks in providing customers the ability to use Apple Pay with their account, one major supermarket in the country...
Extra iCloud time given to customers due to Greek financial crisis
Greek users of iCloud are being assisted by Apple during its ongoing financial crisis, by providing an extension to their accounts. Customers in Greece are unable to make transactions out of the country, including payments to app stores and other online subscriptions, so Apple is helping with the addition...
TiVo offers discounted Roamio DVR to ex-Aereo customers
Customers affected by the shutdown and bankruptcy of streaming live TV service Aereo are being offered assistance by Tivo, in the form of a small discount until the end of the month. The set-top box company is providing the TiVo Roamio OTA for use with HD antennas as well as the TiVo Stream for no upfront...
Jump On Demand customers able to upgrade three times per year
T-Mobile is altering its Jump program yet again, making it cheaper and easier for subscribers to upgrade their smartphone whenever they want. Introduced in a video from CEO and president John Legere, the Jump On Demand program continues to allow customers to upgrade their smartphone and cover the cost...
Buyers must reserve online, will get customized bags with purchase
As reported earlier today, US Apple retail stores have now joined with Australian and UK stores to allow in-store pickup of reserved Apple Watch models. The US website now offers the option of reserving a pickup time alongside normal mail delivery when buyers choose an Apple Watch model from the site,...
Beacons will trigger Facebook Place Tips on customer smartphones
Facebook is giving businesses another way to interact with customers, by offering stores Bluetooth beacons. The free devices are able to trigger Facebook's Place Tips on a customer's smartphone if they have the Facebook app installed, providing them with more information about the business, a welcome...
System set up for full refund of purchase price for customers
Apple today announced a voluntary recall of Beats Pill XL speakers, including a refund for customers. Apple has determined that, in rare cases, the battery in the Beats Pill XL may overheat and pose a fire safety risk. The recall does not affect any other Beats or Apple products.
Apple files brief to protect customer data from sale in RadioShack bankruptcy deal
Apple has filed a brief with a Delaware bankruptcy court in an effort to prevent the sale of some customer data as part of RadioShack's assets. The limited objection brief does not seek to block the overall sale of RadioShack, but simply wants to protect Apple customer data from being sold, since it...
Majority of MetroPCS customers have already migrated away from CDMA
MetroPCS is finally pulling the plug on its CDMA network, as it shuts down the service in its last remaining markets. The carrier is still trying to get customers who have yet to upgrade to devices capable of connecting to T-Mobile's GSM, HSPA+, and LTE network, with the last of the shrinking group needing...
Existing BT Broadband customers get discount on new mobile plans
British telecommunications giant BT has started its return to the mobile phone market earlier than expected, by offering its customers cellular connections. Becoming a carrier once again, after spinning off what would become O2 in 2001, BT is providing modest SIM-only contracts to consumers, with existing...
Customers can walk in, provide phone number, and be summoned to the store
According to multiple sources familiar with the matter, the latest changes to Apple retail by Angela Ahrendts is coming to stores soon. Most Apple retail stores will shift walk-in Genius Bar appointment notifications to one using customers' mobile phones as de facto pagers, not only giving time estimates...
Carrier must pay $40M in refunds to customers for restricting unlimited data plans
A carrier has settled with the US Federal Trade Commission (FTC) over complaints it offered mobile phone contracts that claim to have "unlimited" data, but turn out do not. TracFone was accused by the FTC of capping and throttling customers on the "unlimited" plans, with the carrier agreeing to pay out...
Early-stage talks could see Sky selling O2 lines to customers in quad play package
British carrier O2 has received some considerable interest in recent months, with broadcaster Sky allegedly in discussions with the mobile phone network. Reports claim Sky and O2-owner Telefonica are in early-stage talks, which could lead to a potential "strategic partnership" offering lines to customers...
OnePlus still developing its own custom Lollipop-based ROM
Late last month, smartphone maker OnePlus asked their users for feedback on naming the custom ROM for the OnePlus One. An alpha release of the ROM, based on Android v5.0 "Lollipop," has been available at the OnePlus forums since just before the New Year. Today, an interview with Cyanogen founder Steve...
Uber customers can request van for local deliveries
Uber may soon offer deliveries to customers alongside its existing transportation services, if an experiment is found to be successful. UberCargo is being tested by the company in Hong Kong, which allows customers in some cities to hail a van to transport goods or furniture to another location, without...
Dropzone and Control Room intended to add value for existing, new customers
Wacom, makers of digital input tablets and other devices for artists, have announced two new free cloud-based services for their customers. These two services, which allow content and device settings to be stored and shared across platforms, are the first in a series of services planned for release over...
Ink Cards makes customizing cards easy
Taking a trip to the greeting card store can be pretty hit-or-miss, and home-printing cards takes quite a bit of time and effort. What if there was an easier way to create customized cards without spending an arm and a leg, or hours of free time? That's where Ink Cards, by Sincerely Inc., comes to the...
Refunds to T-Mobile customers affected by cramming charges incoming
T-Mobile has settled a lawsuit with the Federal Trade Commission (FTC) over complaints the carrier allowed third-party companies to place unauthorized charges to customer bills. As part of the "cramming" settlement, T-Mobile has agreed to pay out at least $90 million in fines and refunds, as well as...
Prime customers can pay for one-hour delivery, get two-hour deliveries free
After experimenting with same-day deliveries in a number of cities, Amazon is now increasing the speed of delivery for some customers with the launch of Prime Now. The new service, launching in Manhattan today, will let Prime subscribers place orders for thousands of essential items, and receive the...
Simple Choice plan customers have up to one year to use leftover data
T-Mobile will allow its customers to bank unused data allowances for future use, it has revealed. The Uncarrier 8.0 announcement of "Data Stash" allows data to rollover from month to month, with leftover data stored on the account for up to a year, allowing the customer to go over their normal monthly...
Privacy team formation follows reports of executives tracking Uber customers
Uber is forming a privacy team by bringing onboard a number of experts, as it attempts to secure its customer's data. The hiring of a team, including former IBM Chief Privacy Officer Harriet Pearson, comes shortly after reports claimed one of the app-based cab company's executives had tracked a ride...
Customers now need to pay up to $70 more to leave Verizon contracts
Verizon has changed its customer agreement, making it more expensive to leave a mobile contract early. The early termination fee (ETF) associated with ending a contract before the two-year period is up has been adjusted, forcing new customers to pay between $60 and $70 more than existing customers would...
Adidas Photo Print app allows for customization of sneakers using photographs
Adidas is letting US sneaker enthusiasts customize a pair of shoes with a mobile app, something it has offered in Europe for a few months already. Pocket-Lint reports the Photo Print app for Android and iOS can take an image from the user's smartphone and apply it to a pair of ZX Flux sneakers. The custom...
App allows users to create customized chat rooms, log in with any user name
Facebook's Creative Labs team is bringing a new, yet old way to socialize over the Internet to users through its application Rooms. The free iOS app lets users create custom chat rooms on a topic, without requiring any special log in or connection to a Facebook account. Instead, users can select whatever...
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