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AT&T, Verizon tie for last in cell carrier customer help

Sprint and T-Mobile lead customer service study

Both AT&T and Verizon were tied for last place among major US cellular carriers in customer service, a study found on Thursday. The two received overall C+ marks as poor retail and web help dragged them down after otherwise good phone service. Staff at either of the largest...


Shinnorie announces custom iPhone/iPod cases

Custom iPod iPhone cases

Shinnorie.com has launched GEN Label, its made-to-order iPhone and iPod case design service. Customers build the designs online, choosing from a variety of colored leather or nylon materials for the basic construction. Other options include custom thread colors, structural modifications,...


Flip Video and CafePress offer custom designs

Flip Mino custom designs

Flip Video on Tuesday announced a partnership with CafePress to offer customers a no-cost option of creating their own exterior color designs for Flip's Flip Mino camcorder. CafePress, which specializes in selling custom designs on products ranging from to coffee mugs to t-shirts,...


iPhone helps O2 lure customers of competition

iPhone lures customers

Apple's iPhone is helping its UK wireless carrier partner to lure customers from competitors, according to FT.com. O2 CEO Matthew Key says about 60 percent of UK iPhone customers are new to his company, and expressed confidence in the prospect of landing an exclusive deal for...


Creating custom ringtones in GarageBand

Creating custom ringtones

Apple today released an informational note about creating custom ringtones in GarageBand 4.1.1. "With GarageBand 4.1.1 you can export your original song, your original audio recordings, or use Apple Loops and iLife jingles to create a custom ringtone for your iPhone," the company...


Apple introduces custom ringtones

Apple's custom ringtones

Apple chief Steve Jobs today introduced custom ringtones for iPhone owners during the company's special event in San Francisco. "We're going to ship a new version of iTunes tonight to support some new products," Jobs said. "The biggest new feature: ringtones." Apple's boss unveiled ringtones Apple-style,...


No iPhone for business account customers?

Biz customer iPhone ban?

Apple's iPhone is scheduled to ship on June 29th, but customers with Cingular/AT&T business accounts may be unable to purchase the handset unless they stand in line as individuals through retail channels. "I just spoke to a Cingular/AT&T business representative from the headquarters of the company (not...


AT&T says 1m customers waiting on iPhone

1m iPhone customers?

Confirming that Apple's iPhone is expected to available at the end of June, AT&T executives made some positive comments about Apple's first entry into the mobile phone market and said the company has over 1 million customers waiting to buy the device. Countering recent rumors of iPhone software snags,...


Angry iTunes customer cries foul

iTunes customer cries foul

One angry iTunes customer is voicing his frustration with Apple's iTunes Music Store after he purchased a South Park, Season 10 Season Pass, only to receive seven episodes instead of the entire season. Comedy Central decided to 'split' the season into two halves and offer each half for $11.99, confusing...


The Loop reveals custom iTMS

Custom iTMS for Loop

Chicago radio station The Loop has released a custom branded iTunes Music Store (iTMS) on its website. The store front is based on Adobe's Flash technology, making it not only the first customized iTMS for a radio station, but also the first iTMS offering to be fully Flash-enabled...


Rival ships custom 2.16GHz Mac minis

Rival ships custom Minis

Rival Computer today began shipping custom Mac mini systems with 1.83GHz, 2.0GHz, and 2.16GHz Intel Core Duo processors. Consumers can choose a 60GB (included), 80GB ($50), 100GB ($100), or 120GB ($175) 5,400 RPM hard drive, or alternatively a 100GB ($200) 7200 RPM hard drive. Custom Mac minis include...


Custom-colored iPods, PowerBooks, iMac G5s, iBooks

Custom-colored iPods, Macs

ColorWare today launched custom-colored versions of Apple's fourth-generation iPod. The company offers both the 20GB and 40GB versions of the "iPod G4" in 20 different colors for a premium over the standard retail pricing. The 20GB iPod, which usually sells for $300, is available...


Dairy Queen chain latest victim of Backoff POS malware

August infection subjects customers of 395 stores to data theft

Restaurant chain Dairy Queen has confirmed that 395 of its 4,500 US locations have been affected by the "Backoff" malware, which has in turn, compromised customer's credit card information. Restaurants in 46 states were affected, with customers in Hawaii, Louisiana, Rhode Island and Vermont escaping...


AT&T fined $105M by FTC over cramming, $80M offered as refunds

FTC settlement involves providing refunds to customers affected by premium SMS subscriptions

AT&T has been hit with a $105 million fine for allowing "premium" SMS subscriptions and other charges to be applied to customer accounts, a practice known as "cramming." The carrier has settled with the US Federal Trade Commission (FTC) over the charges, with the majority of the settlement devoted to...


New York regulators seek concessions for Time Warner/Comcast merger

Improvement in customer service, expansion of low-cost broadband demanded

Several states are having regulatory discussions in governmental circles about the Comcast and Time Warner Cable merger. Two New York state agencies, the Division of Consumer Protection Utility Intervention Unit (UIU) and the Department of Public Service, are taking serious issue with the merger and...


Maingear, Origin PC, Syber now offering computers with Maxwell GPUs

Custom machine builders jump into new technology with GTX 970, 980 configurations

With the release of the new Nvidia Maxwell-based GTX 970 and GTX980, a number of custom computer builders have started offering the cards in their configurations. Leveraging the new Maxwell architecture benefits like dynamic super resolution and voxel global illumination, builders including Maingear,...


Digital Storm releases new machine aimed at enthusiasts, the Velox

Custom options include water cooling, hardware airflow control starting at $2018

Digital Storm has announced a new custom gaming computer that is aimed at the upper end of the enthusiast market, called the Velox. The unit brings a new level of customization to mid-sized computers, bringing numerous options including a hardline water cooling system and a hardware fan controller only...


T-Mobile now largest prepaid carrier in US, Legere challenges Sprint

John Legere predicts T-Mobile will overtake Sprint in total customer numbers this year

T-Mobile is the largest pre-paid wireless provider in the United States, the carrier has revealed. In an announcement proclaiming the high figures, president and CEO John Legere claims the customer increases will continue to a point where it will overtake Sprint and become the third-biggest carrier in...


T-Mobile Q2 financials claim $391M profit, 50M total subscribers

T-Mobile surpasses 1M customer additions for fifth successive quarter

T-Mobile is continuing to enjoy high customer growth in the United States, with the carrier receiving more than 1 million total branded net customer additions in the last quarter, according to its latest quarterly financial report. Taking into account unbranded net customer additions as well, T-Mobile...


Virgin Mobile introduces prepaid plan with customizable data usage

Virgin Custom can limit data to specific services, can be changed mid-month

Sprint's prepaid cellular service Virgin Mobile is offering a new tariff which offers a high level of personalization to users. From a base plan, Virgin Custom users are able to pick and choose what parts of their plan can be adjusted throughout the month, including limiting the smartphone's data usage...


Morgan Stanley, Barclays raise AAPL target to all-time high $110

Expected 'iWatch' acceptance, customer loyalty, new iPhone, strong management all factors

On the same day as Apple's stock hit a 52-week high, closing at $96.43 per share on Monday, two major brokerage houses have upped their predictions for year-end AAPL prices to $110, which would put the stock past its best-ever performance, even adjusted for the number of additional shares created. Morgan...


Sprint offers satisfaction-guaranteed, 30-day risk-free network trial

Guarantee begins June 27 for new customers activating a new line of service

At Sprint's Happy Connecting event in Chicago, the company made a number of announcements, including a 30-day risk-free trial of the network. Building upon the expansion of LTE and Sprint Spark, the carrier is looking to give customers a satisfaction guarantee on its services. With a mobile data network...


New York exerts regulatory power to examine Comcast-Time Warner deal

Public Service Commission to conduct investigation over customer benefit

The New York State Public Service Commission (PSC) will take a deep look into the proposed merger of Comcast and Time Warner Cable, according to a statement released from Governor Andrew Cuomo's office. The commission will examine the proposed deal to see if the two companies coming together would be...


Google Play Music service now available to Canadian customers

Canadian all access customers registering before June 30 receive discount

Google announced today that Google Play Music has finally jumped the Canadian border. The music streaming service, which features over 25 millions songs across multiple music labels and genres, is finally available in Canada for the first time. The service launched in the US in 2011.


T-Mobile gains 2.4M subscribers in Q1 2014, reports $151M loss

Aggressive T-Mobile customer growth costs carrier dearly

T-Mobile's achieved its best quarter for customer growth, with the net 2.4 million new subscribers marking the first time it has gained more than 2 million customers in a three-month period, the company revealed in its first quarter results. The growth comes at a cost, with the carrier posting a loss...


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