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CLC offers custom bioinformatics SDK

Custom bioinformatics SDK

CLC bio today announced the release of a new Software Developer Kit (SDK) for its bioinformatics software products. The CLC Developer Kit enables the more than 26,000 worldwide users of CLC bio's software to customize their bioinformatics workbenches to their specific needs. Users can download software...

ifrogz launches Custom Screen Creator

Custom iPod 'Screenz'

iPod accessory maker ifrogz today officially launched the beta version of its Custom ifrogz Screen Creator, enabling users to create custom 'Screenz' to further enhance iPod individuality. Customers can upload any image or graphic to create a decal that covers an iPod's clickwheel...

Apple treats customers like "an enemy"

Apple, customer treatment

Apple is treating its customers like an enemy, according to an InfoWorld blog. Dave Rosenberg outlines his troublesome encounters with Apple's retail store in Palo Alto, CA, as he sought out repairs for his faulty keyboard. After pointing out his squeaky spacebar to an Apple Store "Genius," Rosenberg...

Apple tops in customer satisfaction

Apple beats out Dell

The quarterly American Customer Satisfaction Index (ACSI) today released its 2006 second quarter report, saying that Apple continues to lead the PC industry in customer satisfaction with a score of 83, up 3 percent bringing it into the top 15 percent of all companies measured....

DRM "hurts" customers, partners

DRM "hurts" customers

The hotly-debated topic of digital rights management (DRM) restrictions imposed upon consumers of digital works to guard against piracy continues to rage, as one columnist claims that only two types of DRM exist, and that Apple's FairPlay DRM hurts both customers and partners....

Custom iPod, iBook, PowerBook skins

Custom iPod, laptop skins

Skinit has released Skinit Skins, a series of vinyl covers designed for more than 1,000 different mobile devices which include Apple's iPod, iBook, and PowerBook. Skinit categories include art, collegiate, comics, entertainment, fashion, flags of the world, military, models, music,...

Custom-colored MacBooks ship

Custom-colored MacBooks

ColorWare today began shipping MacBooks with a custom color coating that features a glossy finish. The "X2" scratch resistant coating is available in nearly two dozen colors, and adds protection from everyday wear and tear. The coating is guaranteed to be completely stain-proof,...

Wrappers offers custom MacBook sleeves

Custom MacBook sleeves

Wrappers today introduced customizable white sleeve covers for the new Apple MacBook. Users can personalize their notebooks with the slim-fitting protective sleeve that features a customizable logo. Wrappers sleeves are machine washable, and customers can choose personalized lettering...

Custom painted Mac mini cases debut

Custom painted Mini cases

FastMac today announced a full line of custom painted Mac mini cases available for pre-order. Consumers will experience zero downtime, and the company includes all the necessary tools for installation. Colors currently offered include Onyx (black), Chili (red), Bubblegum (pink),...

Wrappers offers customized iPod Nano covers

Custom Nano covers

Wrappers today launched a customized, protective Nano cover for organizations offering iPod nanos as incentives or promotional gifts. Covers are personalized with corporate colors, featuring the company name on one side and "nano" on the other. Covers are made from ultra soft...

J&R offers custom painted iPod minis

Custom iPod minis

J&R Electronics is offering custom-painted iPod minis in Ferrari Red, Smoke White, and Lamborghini Yellow. The company is offering the 4GB version of the iPod mini for $250. Paint jobs are done by professional painter ColorWare. The coating renders it stronger & more scratch-resistant than the original...

Apple adds customer reviews, ratings to iPod Store

iPod Store customer review

Apple has added a feature to its new iPod Store that lets customers submit their own reviews--as well as a 1 to 5 star rating--for third party products listed on the store. "Within five days, Apple will take a closer look at your review. If it follows the terms and conditions...

Wildform ships new Custom FX Collection for Wild FX

Custom FX Collection

Wildform today released a new utility that allows users to create unique video titles and sophisticated text animations: The Custom FX Collection for Wild FX ($40) and Wild FX Pro ($100) contains 400 effects, including fully customizable versions of the effects that come standard with each program. In...

Apple Store SoHo celebrates two millionth customer

SoHo hits 2M customers

The Apple Store SoHo in New York City celebrated its two millionth customer, according to Apple: "Around 4:00 p.m. on Friday, August 6th, our two millionth customer, Christine Quiqless, came through the front door of the Apple Store in SoHo. She was awarded a 12-inch iBook G4, Silver iPod mini, Airport...

InfoWorld: Apple keeps its customer base segmented

Apple customer base

Tom Yager's most recent Ahead of the Curve column for InfoWorld tackles Apple's segmented customer base, which the company is able to capitalize off of. "Members of a core group feel recognized and protected, as though their preferred vendor exists to serve them alone. To those who only need PowerBooks,...

Sprint tempts DirecTV customers from AT&T with free year of service

Free wireless service, contract buyout offered by Sprint to DirecTV subscribers

Sprint is attacking AT&T and "celebrating" its competitor's merger with DirecTV, by offering existing DirecTV customers free service for a year if they switch carriers to Sprint. Starting from today and running until September 30, existing customers of the satellite TV service can activate new lines...

MacKeeper customers can file claims for refund from class action suit

Requests for refunds from proposed $2M MacKeeper fund being collected

Purchasers of MacKeeper are now able to file a claim to be reimbursed for the software, it has been revealed. Lawyers representing parties in a class action lawsuit against ZeoBit over the software have launched a site allowing customers to claim their share of a proposed $2 million settlement, with...

Carphone Warehouse breach risks data of 2.4M customers

Sophisticated attack over last two weeks targets UK mobile phone retailer

A major mobile phone retailer in the United Kingdom has become the latest major target of hackers. Carphone Warehouse has admitted some of its servers were breached on Wednesday as part of a "sophisticated cyber-attack" over the last two weeks, with it believing the personal details of up to 2.4 million...

Opinion: Windows 10 good, MS customer service still awful

Windows 10 holds new promise, but getting there is the same old story

We are working up our full review on Windows 10 as I write this piece, and like other reviews you will read around the web, we are finding a lot to like about the latest and greatest from Redmond. However, we have found the both the upgrade process for existing users something of a chore, and the outright...

Briefly: Pebble Time Steel preorders, PlayStation Vue in Dallas, Miami

Pebble accepts reservations of Pebble Time Steel for non-Kickstarter customers

Pebble has started to accept reservations for the Pebble Time Steel from non-Kickstarter backers. Priced at $250 each, with a choice of three finishes and an Italian leather band, TechnoBuffalo reports that new customers will have to wait until Pebble Time Steel production catches up with existing backers,...

AT&T rails against $100 million FCC fine for misleading customers

Company redefining 'unlimited' to try to escape fine

AT&T is protesting the $100 million fine it was levied by the US Federal Communications Commission (FCC) for improperly informing unlimited wireless customers of throttling after 5GB of data is consumed in a month. Claiming that the penalty is "an unseemly effort to coerce settlement," AT&T is demanding...

Identity protection firm LifeLock accused of violating 2010 FTC order

Company again accused of failing to take steps to protect customer data

The US Federal Trade Commission (FTC) today alleged that security firm LifeLock has violated a 2010 settlement with the agency and 35 state attorneys general, by continuing to make deceptive claims about its identity-theft protection services, and by failing to take steps required to protect its users'...

Pointers: Making a custom radio station in iTunes 12.2

RIP iTunes Radio, long live the new iTunes Radio

This week's abominably late Pointers column (sorry about that) is an update of one we did in March of this year about how to create your own custom iTunes Radio station based on songs or artists that you liked. If you haven't updated to iTunes 12.2 yet, then read the older column for instructions for...

Barclays UK reverses course, will 'imminently' support Apple Pay

Bank had faced customer defections, publicity backlash over resistance

After becoming best known for being the only major UK bank not to support the forthcoming rollout of Apple Pay support in the UK in favor of its own, much more awkward "bPay" solution, Barclays has apparently done an about-face and announced that it will provide "imminent" support of Apple Pay in the...

Reports of contact dermatitis spreading with Watch sales

'Handful' of customers take to Twitter to report rashes from bands

As the Apple Watch finally becomes more available, so too do reports of users who may suffer from skin reactions to the materials used in the bands. A small number of buyers have posted to Twitter and other services to show skin rashes they say are caused by the bands, a not-uncommon complaint among...


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