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InfoWorld: Apple keeps its customer base segmented

Apple customer base

Tom Yager's most recent Ahead of the Curve column for InfoWorld tackles Apple's segmented customer base, which the company is able to capitalize off of. "Members of a core group feel recognized and protected, as though their preferred vendor exists to serve them alone. To those who only need PowerBooks,...


Opinion: Where is my Apple Watch?

Apple is pouring on the pain for prospective Apple Watch customers

Not long after logging on to order my Apple Watch as pre-orders went live on April 10, it became apparent to me that there was little likelihood that I would get my hands on an Apple Watch on April 24. After some deliberation, I ended up opting for the Apple Watch Sport in space gray with black rubber...


Report: some delayed Apple Watch, custom MacBook orders shipping [U]

Pre-order buyers near major distribution centers may get their goodies a bit earlier than estimated

[Updated with Apple confirmation] In addition to reader reports of the first wave of Apple Watch pre-orders moving from "processing" to "preparing for shipment" -- a sign that the delivery will be taking place soon -- some customers who ordered non-Sport or other Apple Watch models who initially were...


Sprint Direct 2 You program has carrier staff delivering to customers

New program has Sprint representatives offering in-home guidance for new smartphone purchases

Sprint is starting a new program which aims to bring the retail experience to the customer's doorstep. Direct 2 You is best described as a mix between home delivery and visiting a Sprint store, with carrier representatives not only delivering orders to customers directly, but also taking the time to...


Amazon launches Home Services marketplace for professional tasks

Customers can buy services packages from local professionals via Amazon

Amazon has launched a new service providing listings for professional services, something the retailer initially tested in November. Amazon Home Services offers the ability to search a list of pre-selected service providers in a number of different industries, such as appliance installation, plumbing,...


Google starts testing targeted advertising on Fiber TV service

Kansas City Google Fiber customers get highly localized TV advertising

Google's technology for targeted online advertising is being tested out for use with television advertising. The installation of Google Fiber in Kansas City will be trialling targeted TV advertising, providing local companies with a way to advertise their business to nearby customers in existing commercial...


Hands On: App Icons 3.1 (iOS)

Safe alternative to jailbreaking allows for customized icons on iPad, iPhone

The dream of every design enthusiast out there is the idea of having your own, personalized icons. Up until recently, it was a pipe dream if you weren't willing to jailbreak your iPad, iPod touch, or iPhone -- but fortunately, things have changed. Thanks to a handy little app called App Icons by Apalon...


Apple alters iAd purchases for iTunes Radio, adds Customer Match

Move intended to capture more of the burgeoning digital audio ad market

Apple has brought its iAd platform to iTunes Radio, and is now offering programmatic ad buying. Alongside the new offering, the Cupertino company is giving ad buyers additional customer targeting ability, with Apple's "Customer Match" tool which indexes customers based on iTunes purchases and behavior...


Premera data theft: up to 11 million customers' data compromised

Company discovered breach seven months after intrusion

Washington state-based healthcare provider Premera has suffered a massive cyberattack, which has potentially led to the theft of 11 million customers' data. More than six million people affected by the breach live in Washington state, with many employees of Microsoft and Amazon at risk. The initial attack...


PayPal acquires Paydiant, adds NFC to Here card reader

Paydiant purchase gives PayPal custom mobile wallet services to offer retailers

PayPal has made two announcements relating to mobile payments at Mobile World Congress, including an acquisition. The company has purchased Paydiant, a startup that provides mobile wallet services to retailers and banks for payments, loyalty cards, and coupons. At the same time, PayPal advises it will...


Apple tops customer loyalty charts in Brand Keys survey

Beats headphones, iOS devices, MacBook all leaders in their respective categories

A new survey measuring customer loyalty and engagement has picked several categories of Apple products as the best in their field, at least in the minds of consumers. Beats headphones were the top most-liked headphone brand, the combined MacBook lines took best laptop, and the iPhone and iPad unsurprisingly...


Anthem Insurance hacked, tens of millions of customer data sets stolen

Company believes medical, financial information safe

Health insurance provider Anthem, and its 37.5 million insured members, are the most recent victims of data theft. The insurer announced late yesterday that a data breach had occurred in one of its databases. Stolen are records containing personal information, including Social Security numbers and date...


Sky confirms future launch of own carrier on O2's mobile network

UK broadcaster gets closer to offering quad-play services to customers

British pay-TV provider Sky will be moving into the mobile phone business, it has announced. The satellite broadcaster confirmed earlier reports that it would be working with the Telefonica-owned carrier O2 to have wholesale access to its 2G, 3G, and LTE mobile phone network and provide carrier functions...


Cook still bullish on iPad despite softening demand

Cites high customer satisfaction, enterprise opportunities among reasons

Apple's iPad tablet is continuing to see growing declines in sales, as noted in the most recent quarterly results. As expected, the iPad dropped 18 percent year-over-year in sales, though new models and the holiday season provided a substantial boost from the previous quarter. Although Apple only sold...


Lizard Squad DDoS customer database lifted, published in plain text

Data on 14,241 users with passwords leaked to the Internet following hack

A counter-hack against the Lizard Squad hacking group's distributed denial of service (DDoS) tool LizardStresser has resulted in a customer data theft. Details of 14,241 users of the disruptive hacking tool have been stolen from the group's site, including user names, passwords, and other data stored...


Sprint's fiscal Q3 results show growth of 1M new customers

Credits CEO, promotions as drivers for growth, lags behind rival T-Mobile

Sprint announced today some preliminary results in their efforts to attract new customers during the company's third fiscal quarter. During this time, Sprint gained 967,000 new customers -- but rival T-Mobile added more than twice as many in the same period, threatening Sprint's "third-largest US carrier"...


T-Mobile releases Q4, 2014 numbers with jump of 8.3 million customers

Carrier now covers potential 256 million people in the US; CEO calls year 'record-breaking'

Last month, T-Mobile CEO John Legere made a number of predictions about the coming year in a humorous (and almost entirely swearing-free) Christmas video. Now that 2015 is here, T-Mobile's Q4 2014 and full-year 2014 numbers have been released, showing a net total of 8.3 million new customers for 2014...


New iBeek beacons demoed by Texas Instruments at CES 2015

Low energy iBeacons for enterprise customers utilize TI chipsets

At CES on Monday, the iBeek beacon by Bluvision was deployed today at the Texas Instruments (TI) booth. When a device with Bluvision's CMS platform, BluZone, comes into proximity, the beacons will provide information and an interactive experience for visitors. The system was designed to provide accurate...


Chick-Fil-A reports nine-month-long payment security breach

Restaurant chain will eat losses if banks do not compensate customers for any breach

A rash of credit and debit card fraud cases have been tracked back to accounts that were all used at various Chick-Fil-A locations around the US. The fast food restaurant joins the ranks of retailers with point of sale security issues. This particular breach appears to have run from December of 2013...


Apple offers Boxing Day iTunes sales for UK, Canadian customers

US customers get holiday channels on iTunes Radio instead

As was the case last year, Canadians are once again getting a sale on selected albums in iTunes as part of a "Boxing Day" event, part of a traditional observance throughout Canada and a number of other Commonwealth countries. The UK iTunes Store is also having a sale on hit albums, but doesn't label...


Sprint facing fines for charging customers for unwanted services

Potential fine of up to $105 million by FCC the latest in a crackdown on 'cramming'

Mobile phone service provider Sprint could be facing a fine of as high as $105 million or other disciplinary actions from the FCC after a study by the agency concluded that the carrier was willfully participating in a practice called "cramming," in which users are often tricked into signing up for "premium"...


Zalman to carry on after Moneual's $3B fraud, restructuring underway

Cooler company denies bankruptcy claims, customers not affected by changes

After years of corporate fraud carried out by high-level executives in its parent company Moneual, there was concern that computer cooler manufacturer Zalman Tech could go under. However, it appears that the company will undergo several changes in order to live on, as indicated by statement released...


Forums: private browsing, custom colors and more

private browsing, custom colors and more

Yesterday, when trying to figure out how to set up Safari's private browsing feature in Yosemite, Mac Elite "jeff k" turned to the MacNN Forums looking for some help. Earlier today, forum-goers assisted "Ralph Tomaccio" with trying to change the color of the text under a folder icon on their desktop...


Apple says it knows of no actual cases of Masque Attack malware

Encourages customers to download from trusted sources, notes software warnings

Rebutting advice from the Department of Homeland Security and other sources that have sought to sow fear in users with regards to the "Masque" malware attack, Apple late on Thursday issued a statement saying it is unaware of any actual cases of the malware attacking iOS users. The statement comes on...


USPS servers hacked, data for 800,000 employees compromised

Customer payment data not in danger, USPS claims following intrusion

Servers belonging to the United States Postal Service (USPS) have been hacked, it has been revealed. The latest major organization to suffer an intrusion, following a string of retailers, data belonging to more than 800,000 USPS employees have been compromised, including the postmaster general's, in...


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