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Custom iPod, laptop skins
Skinit has released Skinit Skins, a series of vinyl covers designed for more than 1,000 different mobile devices which include Apple's iPod, iBook, and PowerBook. Skinit categories include art, collegiate, comics, entertainment, fashion, flags of the world, military, models, music,...
ColorWare today began shipping MacBooks with a custom color coating that features a glossy finish. The "X2" scratch resistant coating is available in nearly two dozen colors, and adds protection from everyday wear and tear. The coating is guaranteed to be completely stain-proof,...
Custom MacBook sleeves
Wrappers today introduced customizable white sleeve covers for the new Apple MacBook. Users can personalize their notebooks with the slim-fitting protective sleeve that features a customizable logo. Wrappers sleeves are machine washable, and customers can choose personalized lettering...
Custom painted Mini cases
FastMac today announced a full line of custom painted Mac mini cases available for pre-order. Consumers will experience zero downtime, and the company includes all the necessary tools for installation. Colors currently offered include Onyx (black), Chili (red), Bubblegum (pink),...
Custom Nano covers
Wrappers today launched a customized, protective Nano cover for organizations offering iPod nanos as incentives or promotional gifts. Covers are personalized with corporate colors, featuring the company name on one side and "nano" on the other. Covers are made from ultra soft...
Custom iPod minis
J&R Electronics is offering custom-painted iPod minis in Ferrari Red, Smoke White, and Lamborghini Yellow. The company is offering the 4GB version of the iPod mini for $250. Paint jobs are done by professional painter ColorWare. The coating renders it stronger & more scratch-resistant than the original...
iPod Store customer review
Apple has added a feature to its new iPod Store that lets customers submit their own reviews--as well as a 1 to 5 star rating--for third party products listed on the store. "Within five days, Apple will take a closer look at your review. If it follows the terms and conditions...
Custom FX Collection
Wildform today released a new utility that allows users to create unique video titles and sophisticated text animations: The Custom FX Collection for Wild FX ($40) and Wild FX Pro ($100) contains 400 effects, including fully customizable versions of the effects that come standard with each program. In...
SoHo hits 2M customers
The Apple Store SoHo in New York City celebrated its two millionth customer, according to Apple: "Around 4:00 p.m. on Friday, August 6th, our two millionth customer, Christine Quiqless, came through the front door of the Apple Store in SoHo. She was awarded a 12-inch iBook G4, Silver iPod mini, Airport...
Apple customer base
Tom Yager's most recent Ahead of the Curve column for InfoWorld tackles Apple's segmented customer base, which the company is able to capitalize off of. "Members of a core group feel recognized and protected, as though their preferred vendor exists to serve them alone. To those who only need PowerBooks,...
Company redefining 'unlimited' to try to escape fine
AT&T is protesting the $100 million fine it was levied by the US Federal Communications Commission (FCC) for improperly informing unlimited wireless customers of throttling after 5GB of data is consumed in a month. Claiming that the penalty is "an unseemly effort to coerce settlement," AT&T is demanding...
Company again accused of failing to take steps to protect customer data
The US Federal Trade Commission (FTC) today asserted that LifeLock violated a 2010 settlement with the agency and 35 state attorneys general by continuing to make deceptive claims about its identity theft protection services, and by failing to take steps required to protect its users' data. In documents...
RIP iTunes Radio, long live the new iTunes Radio
This week's abominably late Pointers column (sorry about that) is an update of one we did in March of this year about how to create your own custom iTunes Radio station based on songs or artists that you liked. If you haven't updated to iTunes 12.2 yet, then read the older column for instructions for...
Bank had faced customer defections, publicity backlash over resistance
After becoming best known for being the only major UK bank not to support the forthcoming rollout of Apple Pay support in the UK in favor of its own, much more awkward "bPay" solution, Barclays has apparently done an about-face and announced that it will provide "imminent" support of Apple Pay in the...
'Handful' of customers take to Twitter to report rashes from bands
As the Apple Watch finally becomes more available, so too do reports of users who may suffer from skin reactions to the materials used in the bands. A small number of buyers have posted to Twitter and other services to show skin rashes they say are caused by the bands, a not-uncommon complaint among...
EE fined by UK telecoms regulator over customer complaint issues
British carrier EE has been fined £1 million ($1.5 million) by regulator Ofcom for failing to resolve customer complaints in a three-year period from July 2011 until April 2014, against Ofcom's Code of Practice. The Next Web reports that EE failed to provide information to consumers about the alternative...
First transparency report suggests Amazon may have received National Security Letters
Amazon is joining the likes of Google, Facebook, and Apple, by issuing its first transparency report. Later than other online giants in providing the information, and only doing so after criticism from civil liberties and digital rights groups, the retailer's first report advises of the number of times...
Galaxy Note 4 tops iPhone 6, 6 Plus among 14,000 buyers
The American Customer Satisfaction Index ranking for the Telecommunications and Information industry sector this year is now available, and shows Apple and Samsung tied with equal customer satisfaction scores of 80 out of 100. Samsung's Galaxy Note 4, however, beat out the iPhone 6 and 6 Plus on individual...
Apple is pouring on the pain for prospective Apple Watch customers
Not long after logging on to order my Apple Watch as pre-orders went live on April 10, it became apparent to me that there was little likelihood that I would get my hands on an Apple Watch on April 24. After some deliberation, I ended up opting for the Apple Watch Sport in space gray with black rubber...
Pre-order buyers near major distribution centers may get their goodies a bit earlier than estimated
[Updated with Apple confirmation] In addition to reader reports of the first wave of Apple Watch pre-orders moving from "processing" to "preparing for shipment" -- a sign that the delivery will be taking place soon -- some customers who ordered non-Sport or other Apple Watch models who initially were...
New program has Sprint representatives offering in-home guidance for new smartphone purchases
Sprint is starting a new program which aims to bring the retail experience to the customer's doorstep. Direct 2 You is best described as a mix between home delivery and visiting a Sprint store, with carrier representatives not only delivering orders to customers directly, but also taking the time to...
Customers can buy services packages from local professionals via Amazon
Amazon has launched a new service providing listings for professional services, something the retailer initially tested in November. Amazon Home Services offers the ability to search a list of pre-selected service providers in a number of different industries, such as appliance installation, plumbing,...
Kansas City Google Fiber customers get highly localized TV advertising
Google's technology for targeted online advertising is being tested out for use with television advertising. The installation of Google Fiber in Kansas City will be trialling targeted TV advertising, providing local companies with a way to advertise their business to nearby customers in existing commercial...
Safe alternative to jailbreaking allows for customized icons on iPad, iPhone
The dream of every design enthusiast out there is the idea of having your own, personalized icons. Up until recently, it was a pipe dream if you weren't willing to jailbreak your iPad, iPod touch, or iPhone -- but fortunately, things have changed. Thanks to a handy little app called App Icons by Apalon...
Move intended to capture more of the burgeoning digital audio ad market
Apple has brought its iAd platform to iTunes Radio, and is now offering programmatic ad buying. Alongside the new offering, the Cupertino company is giving ad buyers additional customer targeting ability, with Apple's "Customer Match" tool which indexes customers based on iTunes purchases and behavior...
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