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Customer claimed intentional deception
Steve Jobs allegedly sent a curt e-mail response to a Swiss customer who was frustrated with the recent announcement of iPad shipping delays. The critical e-mail, sent by Paul Shadwell, questioned the reasons behind Apple's international setbacks and asked for further clarification...
Units allegedly held by customs
Fusion Garage's JooJoo tablet appears to be facing shipping delays, leaving additional unanswered questions surrounding the device. The startup initially referenced March 29 as the day customers would begin receiving the tablets. As target day has come and gone, customers are...
US customers get first shot at buying iPad
As promised, iPad pre-orders have begun at the Apple Store. The campaign lets US customers pre-order the Wi-Fi and 3G versions of the tablet for online shipments. It also lets customers reserve a unit at a retail store in the country.
Customers must quality for discounted prices
Apple may soon allow for in-app paid upgrades, as indicated by an iTunes dialog posted on Twitter by developer Fraser Speirs. The alert notifies customers that a certain discounted price is only available for users who own a previous version of the item. The dialog allegedly...
iPhone hurts service, but customers stay
AT&T is once again trailing other major US carriers in its quality of service rankings, Consumer Reports has found in its latest survey (live soon; subscription required). Readers scored the network just 66 points for its performance in numerous cities, just below the declining...
Sprint loses $478m cash, 135K customers
Sprint today reportedsignificant losses for its summer quarter. The carrier's net losses widened from $326 million a year ago to $478 million but were softened by losing a relatively modest 135,000 cellphone customers; the number is Sprint's smallest loss in customers in the...
Nokia says no-customize story untrue
Nokia this morning reversed its seeming stance on excluding carrier customization from Maemo-based smartphones like the N900. Despite an executive claiming Nokia would at least partly follow the Android and iPhone models of giving less control to carriers over software in the...
App Store customer loyalty
Barclays' analyst Ben Reitzes has suggested that Apple can rely on the success of the App Store to add "stickiness" to the iPhone and iPod touch. He uses the term in reference to the lock-in effect that is likely to prevent the majority of current owners from switching to products...
Sena offers customizations
Sena Cases, a luxury handheld device accessory designer, is debuting its 2009 products, with full customization options, at Macworld 2009 next week. With the new line, Sena customers will be able to pick a design, leather type, a specific color or pattern and add or remove...
ASUS customer jailed
A Monday report in the Beijing Times daily has shed light on an ongoing case between a young woman who was accused of extortion by computer maker ASUS back in 2006 and, as a result, jailed for 10 months, according to a recent report. Huang Jing, whose legal troubles with ASUS...
IntelliScanner custom tags
IntelliScanner Corporation has introduced custom asset tags for use with its scanners and software. Customers can choose what text will be printed on each tag, such as personal or company names. Barcodes and serialized numbers allow scanning or visual reference. The IntelliScanner...
MacBook Custom Platform
Apple is dropping Intel's reference platform in favor of custom circuitry, according to a new rumor floated by AppleInsider. Although every Intel-based Mac has to date used Intel's stock chipsets but with a custom layout, Apple is now purportedly using little to none of Intel's...
New, custom MacBook skins
iToppers.com has launched a redesigned website featuring new original graphic skins for iBooks, MacBooks, and MacBook Pros. The revised site also allows visitors to order a custom skin with personally-chosen graphics. "Now you can add even more style to the best looking portable...
AT&T: 2m iPhone customers
AT&T today said it ended 2007 with "just at or slightly under two million iPhone customers," according to a report from Reuters. The wireless carrier, which has an exclusive agreement with Apple to distribute as well as provide service for the iPhone in the U.S., reported "strong"...
17" custom fit LEVertigo
Be.ez has announced the 17" LEVertigo - a custom fit notebook bag for the MacBook Pro. The LEVertigo is designed to house laptop as well as documents and accessories. The Vertical design allows the bag to be close to the body at all times, and with complete protection with velcro-secured...
NVous custom laptops
A former Alienware engineer has started NVous PC, a service that creates custom-painted laptops. After configuring the specifications of a system, buyers upload images to the website, which are then used as the basis for painting one or more panels with the advice of a designer....
ColorWare custom iPhones
ColorWare, famous for creating and selling custom-painted iPods and Zunes, has now turned its attentions to the iPhone. Shoppers can pick from a variety of solid and metallic colors for virtually any aspect of their phone, from the frame and back, to the earbuds and Apple logo....
Toshiba custom laptop skin
Typically known as a straight-forward, often business-oriented computer maker, Toshiba has taken the unusual turn of starting LapJacks, a service that creates custom skins for laptop lids. The skins are made of removable vinyl, and can be ordered to fit any size of laptop, regardless...
custom OS X services
Tinnef Software has released Text Wielder, a text processing application which can be used to create and provide custom services via the Mac OS X service menu. Services can be used to process text, generate and open URLs, generate and execute Applescripts, display processed text in a dialog box, or create...
iTunes customers appeased
Apple is doing the right thing for iTunes customers who cried foul after purchasing a South Park, Season 10 Season Pass in mid-November, only to discover that the pass was good for half the season. Apple explained to one MacNN reader that Comedy Central had decided to 'split' the season into two halves...
Custom bioinformatics SDK
CLC bio today announced the release of a new Software Developer Kit (SDK) for its bioinformatics software products. The CLC Developer Kit enables the more than 26,000 worldwide users of CLC bio's software to customize their bioinformatics workbenches to their specific needs. Users can download software...
Custom iPod 'Screenz'
iPod accessory maker ifrogz today officially launched the beta version of its Custom ifrogz Screen Creator, enabling users to create custom 'Screenz' to further enhance iPod individuality. Customers can upload any image or graphic to create a decal that covers an iPod's clickwheel...
Apple, customer treatment
Apple is treating its customers like an enemy, according to an InfoWorld blog. Dave Rosenberg outlines his troublesome encounters with Apple's retail store in Palo Alto, CA, as he sought out repairs for his faulty keyboard. After pointing out his squeaky spacebar to an Apple Store "Genius," Rosenberg...
Apple beats out Dell
The quarterly American Customer Satisfaction Index (ACSI) today released its 2006 second quarter report, saying that Apple continues to lead the PC industry in customer satisfaction with a score of 83, up 3 percent bringing it into the top 15 percent of all companies measured....
DRM "hurts" customers
The hotly-debated topic of digital rights management (DRM) restrictions imposed upon consumers of digital works to guard against piracy continues to rage, as one columnist claims that only two types of DRM exist, and that Apple's FairPlay DRM hurts both customers and partners....
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