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ifrogz launches Custom Screen Creator

Custom iPod 'Screenz'

iPod accessory maker ifrogz today officially launched the beta version of its Custom ifrogz Screen Creator, enabling users to create custom 'Screenz' to further enhance iPod individuality. Customers can upload any image or graphic to create a decal that covers an iPod's clickwheel...


Apple treats customers like "an enemy"

Apple, customer treatment

Apple is treating its customers like an enemy, according to an InfoWorld blog. Dave Rosenberg outlines his troublesome encounters with Apple's retail store in Palo Alto, CA, as he sought out repairs for his faulty keyboard. After pointing out his squeaky spacebar to an Apple Store "Genius," Rosenberg...


Apple tops in customer satisfaction

Apple beats out Dell

The quarterly American Customer Satisfaction Index (ACSI) today released its 2006 second quarter report, saying that Apple continues to lead the PC industry in customer satisfaction with a score of 83, up 3 percent bringing it into the top 15 percent of all companies measured....


DRM "hurts" customers, partners

DRM "hurts" customers

The hotly-debated topic of digital rights management (DRM) restrictions imposed upon consumers of digital works to guard against piracy continues to rage, as one columnist claims that only two types of DRM exist, and that Apple's FairPlay DRM hurts both customers and partners....


Custom iPod, iBook, PowerBook skins

Custom iPod, laptop skins

Skinit has released Skinit Skins, a series of vinyl covers designed for more than 1,000 different mobile devices which include Apple's iPod, iBook, and PowerBook. Skinit categories include art, collegiate, comics, entertainment, fashion, flags of the world, military, models, music,...


Custom-colored MacBooks ship

Custom-colored MacBooks

ColorWare today began shipping MacBooks with a custom color coating that features a glossy finish. The "X2" scratch resistant coating is available in nearly two dozen colors, and adds protection from everyday wear and tear. The coating is guaranteed to be completely stain-proof,...


Wrappers offers custom MacBook sleeves

Custom MacBook sleeves

Wrappers today introduced customizable white sleeve covers for the new Apple MacBook. Users can personalize their notebooks with the slim-fitting protective sleeve that features a customizable logo. Wrappers sleeves are machine washable, and customers can choose personalized lettering...


Custom painted Mac mini cases debut

Custom painted Mini cases

FastMac today announced a full line of custom painted Mac mini cases available for pre-order. Consumers will experience zero downtime, and the company includes all the necessary tools for installation. Colors currently offered include Onyx (black), Chili (red), Bubblegum (pink),...


Wrappers offers customized iPod Nano covers

Custom Nano covers

Wrappers today launched a customized, protective Nano cover for organizations offering iPod nanos as incentives or promotional gifts. Covers are personalized with corporate colors, featuring the company name on one side and "nano" on the other. Covers are made from ultra soft...


J&R offers custom painted iPod minis

Custom iPod minis

J&R Electronics is offering custom-painted iPod minis in Ferrari Red, Smoke White, and Lamborghini Yellow. The company is offering the 4GB version of the iPod mini for $250. Paint jobs are done by professional painter ColorWare. The coating renders it stronger & more scratch-resistant than the original...


Apple adds customer reviews, ratings to iPod Store

iPod Store customer review

Apple has added a feature to its new iPod Store that lets customers submit their own reviews--as well as a 1 to 5 star rating--for third party products listed on the store. "Within five days, Apple will take a closer look at your review. If it follows the terms and conditions...


Wildform ships new Custom FX Collection for Wild FX

Custom FX Collection

Wildform today released a new utility that allows users to create unique video titles and sophisticated text animations: The Custom FX Collection for Wild FX ($40) and Wild FX Pro ($100) contains 400 effects, including fully customizable versions of the effects that come standard with each program. In...


Apple Store SoHo celebrates two millionth customer

SoHo hits 2M customers

The Apple Store SoHo in New York City celebrated its two millionth customer, according to Apple: "Around 4:00 p.m. on Friday, August 6th, our two millionth customer, Christine Quiqless, came through the front door of the Apple Store in SoHo. She was awarded a 12-inch iBook G4, Silver iPod mini, Airport...


InfoWorld: Apple keeps its customer base segmented

Apple customer base

Tom Yager's most recent Ahead of the Curve column for InfoWorld tackles Apple's segmented customer base, which the company is able to capitalize off of. "Members of a core group feel recognized and protected, as though their preferred vendor exists to serve them alone. To those who only need PowerBooks,...


Mt. Gox CEO speaks on liquidation, thoughts on company purchase

Mark Karpel├Ęs ends silence on downfall, worried about remaining customer funds

Since the announcement of the Mt. Gox bankruptcy filing in February, CEO Mark Karpel├Ęs has remained silent on his feelings and events surrounding the Bitcoin exchange. That changed this week when he gave an exclusive interview to the Wall Street Journal, indicating that he was "scared, frustrated and...


Verizon Wireless account system failure affects majority of customers

Online account payments, activation, upgrades failing on Verizon

Verizon Wireless is currently undergoing a serious outage affecting its payment systems, according to customer reports on Twitter. The widespread issues, affecting customers of the carrier over the last 24 hours, is leaving subscribers unable to make online bill payments and is preventing some from being...


UK government explores 'national roaming' for improved phone signal

Proposal could allow customers to switch cellular networks if subscribed carrier is not available

The British government is exploring a way for customers to use their mobile phones on other national cellular networks in areas lacking in phone signal. The plan, called "National Roaming," would let subscribers use other phone networks, similar to how international roaming occurs, but within the United...


Code Spaces shuts down after Amazon-hosted customer data obliterated

Hosting company returning what data it has, left financially crippled by attack

What started as a denial-of-service-attack (DDOS) has resulted in critical loss of data for code-hosting company Code Spaces yesterday. Code Spaces has decided to throw in the towel when someone deleted the majority of customer data after gaining access to the company's Amazon Web Services (AWS) account....


Expedia allowing customers to book hotel reservations with Bitcoins

Coinbase partnership allows travel booking company to accept online currency

Travel reservation company Expedia has jumped aboard the Bitcoin train to allow travelers to book their hotel stays with the virtual currency. Teaming up with Coinbase, Expedia will now show Bitcoins as a payment option up against other payment forms, such as credit cards and PayPal. Expedia joins the...


Vodafone confirms some governments wiretap customers without warrants

Law enforcement disclosure report claims phone tapping widely used on various Vodafone networks

The world's second-largest carrier has revealed its service is being monitored by government agencies. Following the lead of other technology companies in publishing a transparency report, Vodafone claims phone tapping is being widely used by agencies in a number of the 29 countries it operates in, and...


Chevy, Ferrari sneak-preview CarPlay implementations at WWDC

After-market CarPlay solution also shown in customized 1965 Ford Mustang

While most of Apple's Worldwide Developers Conference focuses on forthcoming software, there is also some hardware to be found at WWDC -- three vehicles parked inside the conference hall feature sneak previews of Apple's CarPlay iOS technology incorporated into forthcoming vehicle models from Chevy and...


Sprint pays $7.5M to settle FCC 'Do Not Call' investigation

Fine, two-year agreement for calling customers on Do Not Call list

Sprint has agreed to pay the Federal Communications Commission (FCC) $7.5 million in fines, as part of a settlement over Do Not Call registry violations. The fine stems from an investigation into whether the carrier failed to "honor consumer requests to opt out of phone and text marketing communications,"...


Microsoft changes Xbox Live Gold policy for refunds after June update

Customers can submit for pro-rata refund after update through August 31

Customers that have paid an Xbox Live Gold subscription for media streaming services on either the Xbox 360 or Xbox One have some recourse in June when entertainment apps no longer require an active subscription. Microsoft has issued an update to their frequently asked questions that addresses possible...


Apple Store iPhone trade-in promotion now underway

US customers encouraged to migrate from iPhone 4 and 4S

Halfway through the expected sell-cycle of the latest iPhones, Apple is reaching out to customers who have held on to older models with a special promotion at all of its US retail stores, as reported previously. Those who own iPhone 4 and 4S phones are being offered $99 and $199 (respectively) for good-condition...


Mediabridge Amazon seller's account suspended after threat to customer

Legal threat to customer alleging libel goes viral, causes loss of account

In the wake of an Amazon reviewer receiving a legal threat to take down a negative and accusatory review being made public -- and the resultant public umbrage -- networking company Mediabridge has had its Amazon selling privileges revoked. A Facebook statement by the router maker noted the withdrawal...


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