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Netflix angers customers again
Netflix has angered its customers for the second time in recent months. On this occasion, the company has raised the ire of its customer base for suddenly removing titles that are no longer available for streaming from their Instant Queue lists. Although Netflix says that...
CEO responds to customer concerns
Representatives from new Apple CEO Tim Cook's office recently called a customer who sent an e-mail bemoaning the forthcoming loss of certain sync services and iDisk in the transition to this fall's iCloud service, and was told that the company would consider adding back some...
Customers forced to use arbitration for disputes
The Third US Circuit Court of Appeals in Philadelphia ruled late Wednesday that Verizon Wireless customers must use arbitration to resolve disputes over alleged fraudulently made telephone calls rather than resort to class action. In ruling this way, the court reversed itself...
Customer service reps contradict earlier statement
HTC may be dropping plans to offer a Gingerbread update for the original Droid Incredible smartphone. Although the company has repeatedly committed to the upgrade, a customer service representative has reportedly told a customer that the Incredible is not on the list of handsets...
Customers affected in all boroughs
AT&T claims to have resolved a software problem that had caused voice outages for many wireless customers in New York City. The bug, which reportedly turned up during "routine" maintenance, affected the carrier's voice service in Brooklyn, Queens, Manhattan and Long Island.
Offered free to Amazon Prime customers
Amazon has come to an agreement with NBCUniversal Domestic TV Distribution to stream movies to its customers. Under the terms of the digital video licensing agreement, Amazon will now have access to selected movies distributed by the entertainment giant. The online retailer...
Customers may have to wait until late in the day
Verizon is reportedly facing the possibility of slight delays for the 4G LTE version of the Galaxy Tab 10.1, which are scheduled to arrive tomorrow. The tablets are expected to arrive on time, however a leaked memo suggests the carrier may have failed to procure its microSIM...
Provides a new channel for custom B2B apps also
Apple is expanding the App Store in the near future to handle volume app purchasing, using redemption codes to allow for easy distribution of apps within a corporate environment, and is providing an all-new private channel for companies to purchase custom B2B apps not available...
Nokia's home customer base slow to upgrade
Research by Recon Analytics has given rise to a theory that may explain Nokia's flagging fortunes. It appears that Finland-based handset maker is getting little help with handset sales from its home customer base. Finnish consumers are among the slowest when it comes to upgrading...
Adds custom analytics, TrueType, more
Upgrade kept some customers from streaming media
A recent software update may have disrupted Slingbox service to some of its Pro-HD customers. Engadget reports that a software update pushed down to Slingbox subscribers actually may have caused the box to appear not to be ready to stream. Slingbox has acknowledged the problem...
Sega Pass hack, 1.29 million customers affected
Sega has issued a statement confirming that hackers stole the personal data of 1.29 million users. The statement follows a hack that forced it to takedown its Sega Pass online service. Among the data stolen were the e-mail addresses of customers as well as their birth dates....
Migrating customers to Windows Live SkyDrive
Microsoft said it was shutting down its My Phone service for Windows Mobile 6.x phone users starting in August. The company wants to migrate existing customers over to their Windows Live SkyDrive Service instead. Microsoft believes that cloud-based SkyDrive is is the best way...
Customers offered 1 year of ID theft protection
Sony has announced that the special identity theft protection program that it is offering to PlayStation Network and Qriocity customers is live as of today. Sony
Customers get up to $300 for old phones
T-Mobile today announced a trade-in program for its customers. Current subscribers can bring in their old phones to any T-Mobile retail store and receive up to $300 towards any new handset, including smartphones that run on their "4G" (HSPA+) network. T-Mobile will also accept...
Sprint, Motorola top customer satisfaction scores
The latest quarterly report on customer satisfaction from the American Customer Satisfaction Index found that AT&T and T-Mobile's scores have dropped while Sprint is now at the top. The overall customer satisfaction score with wireless telephone services has dropped by 1.4...
Kinect to support custom gestures for each user
Manan on his blog found a few lines of text in a Microsoft Kinect patent application that suggest the device and software might eventually have the ability to learn from and follow a user. For example, the Kinect would be able to recognize subtle differences from a default...
Premier customers can get Echo dual screen now
Sprint is making its Kyocera Echo dual screen smartphone available immediately to Premier users, three days ahead of its scheduled availability on April 17. Sprint Premier customers can get their phone today by going to the Sprint Premier website for $200. Regular customers...
Custom stamps, group annotations also improved
Qoppa Software's Java-based PDF annotation editor PDF Studio has been upgraded to version 6.6, offering a new tool chest pane, more custom stamps, support for group annotations, a simpler method of importing files into PDF pages in the current PDF document, and the ability to...
China Unicom tries hand at own custom phone OS
China Unicom on Monday broadcast its plans to develop its own phone OS. Wophone, named after the company's Wo service, would run a custom version of Linux and target both smartphones and tablets. The strategy would help phones get to market faster by being already tailor-made...
T-Mobile Q4 sees it lose 23,000 customers
T-Mobile's US branch swung back to losing subscribers owing to its struggles to lure customers away from the iPhone and rival Android supporters. It lost a total of 23,000 subscribers in its latest quarter, ended in January, where it had added 137,000 users the season before...
Androidify app now out, brings custom avatars
Google has just released the Androidify app for Android 2.1 or newer handsets that will let user create their own avatar of the popular Android mascot. The free app is now available for download and is very similar in concept to the Mii creation process Nintendo offers for...
Business customers still without paid-for iPhones
Business account holders who ordered the Verizon iPhone early may not get them in a timely fashion if reports prove true, according to iLounge. The site's editors say they have confirmed with Verizon reps that business orders have been de-prioritized in favor of consumer orders....
Customer support also apparently lacking
Several Notion Ink Adam tablet early adopters are venting their frustration about issues with their tablets and Notion Ink customer support on the Notionaddicts forum. @Rambler358 has complained about the build quality of his device, as well as the screen quality of the vaunted...
RED EPIC cam arrives in custom builds
RED this weekend confirmed that the first custom-made EPIC-M cameras were shipping to the earliest members of the program. Camera number 6, the first not headed to RED chief Jim Jannard, was shipped on Friday to OffHollywood studio co-founder Mark Pederson. The 5K resolution...
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