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Wi-Fi cost passed from customer to retail store
Skype is offering free Wi-Fi access across the UK and Ireland through its app. A deal signed with hotspot provider Wicoms will let customers connect at no charge at various "high street venues and businesses" across the country, in a move that sees the service offer free Internet connectivity for far...
Better security comes at a cost for forgetful customers
With the release of the iPhone 5, a number of previous and new customers are encountering first-hand the new reality of Apple's increased emphasis on better security: it is now much more difficult to reset one's iCloud or Apple ID password than it used to be. While this is overall better for consumers...
Customers said switching from unlimited data
Verizon's Share Everything plans are apparently off to a better start than the carrier had expected. As CNet reports, Verizon CFO Fran Shammo said today in an investor conference presentation that the shared data plans have seen higher customer adoption than the company had anticipate when introducing...
All three making deals to lure customers in
While the major (and smaller) official carriers of the iPhone 5 in the US have already announced that pre-orders will begin at 3:01AM ET (12:01AM PT) on Friday, September 14, several resellers are angling to get customers into their stores on the iPhone's official debut of September 21. In AT&T's case,...
T-Mobile goes after unlocked iPhone customers with unlimited plans
T-Mobile's support for unlocked iPhones has now been officially detailed, reports tmonews. Although the carrier does not sell new iPhones to customers, it has been keen to cash in on iPhone users with unlocked devices, or who off contract with their original carrier. From September 12, T-Mobile retail...
Australian customers score Galaxy S III quad-core plus 4G LTE
Australia's Telstra and Optus networks have landed the 4G LTE version of the Samsung Galaxy S III that also carries Android 4.1 'Jelly Bean' and a LTE-compatible variant of the Exynos quad-core processor. Optus customers will be the first to get their hands on the eagerly awaited iteration and will get...
Delivery to newsagents, corner shops to help customers
Amazon is stepping up its efforts to ship products to customers by preparing a local depot delivery service in the UK. Currently being trialled under the name CollectPlus, the pilot program has signed up nearly 5,000 corner shops and newsagents to receive customer orders in cases where it is impractical...
Loss of 500k contract customers blamed on old devices, credit standards
T-Mobile USA has continued to lose customers, according to the carrier's second-quarter results. A loss of 557,000 contract customers in Q2 was blamed on its tightened credit standards along with older devices being phased out. A net increase of 227,000 prepaid customers, triple the numbers from the...
Customization, camera shown off in leak
A new video obtained by The Verge demonstrates a few features Microsoft didn't highlight when it showed off Windows Phone 8 earlier this year. The video shows a Software Development Kit version of Microsoft's forthcoming mobile OS, and it highlights a number of customization options that will be available...
Cheaper mouse offering lacks onboard customization, LED menu
Peripheral maker SteelSeries has made its Sensei RAW gaming mice available for purchase. The pair of peripherals is a step down from its premium gaming mice, lacking some of the customization offered by the 32-bit ARM processor inside the Sensei range, but still contains the same core internals as its...
Telstra customers get MOG at no data cost
In its first endeavor away from American shores, subscription music service MOG announced an exclusive partnership with Telstra, one of the largest telecom companies in Australia. The deal will give bring access to MOG's music catalog to Telstra's more than 13.3 million mobile...
Raspberry Pi expected in customer hands in days
Raspberry Pi customers have started to receive e-mails alerting them to the imminent shipment of the repeatedly delayed home theatre hobbyists' micro-PC. However, while this is good news for customers eager to get their hands on the sold out Model B version of the device, some...
T-Mobile spam Android customers, says mistake
T-Mobile has issued an apology for spamming Android users on its network through their notifications bar. Some Android customers on its network received the ads promoting T-Mobile's free VIP Zone and noticed them pulling down the notification window. According to the company,...
Screenshots bring deep customization
Several screenshot renderings that are said to have been created by a former Nokia designer suggest the company may have been considering its own custom Windows Phone interface. The concept utilizes free-form bubbles rather than Microsoft's standard Metro-style tiles, with an...
Customers will be able to access digital content
Walmart is reportedly preparing to launch in-store UltraViolet service, in an attempt to assist customers who want to take advantage of the digital licensing system. The company is said to be involved in discussions with UltraViolet partners to work out the final details.
Custom station and iTunes podcast sync as well
Online radio aggregator service Stitcher has updated its iOS app to version 4.8, adding an option for sharing and adding friends from people also using Stitcher or from Facebook. The program has also updated its UI, and now offers iPad users the ability to create and sync custom...
Custom v3.1.3 replicates look, some features
One of the lesser-known iPhone "teams" dedicated to hacking and modifying iOS devices has released Whited00r 5.1, a heavily customized and modified version of iOS 3.1.3 that brings the look and feel of iOS 5 to all iOS devices, all the way back to the original first-generation...
Customers report low stocks
Verizon has reportedly sold out of Samsung's Galaxy Nexus at many of the carrier's retail outlets. The device is said to have been one of the few Android devices to attract lineups of eager customers waiting for stores to open this morning, after the carrier failed to fulfill...
Company emails customers that their info is safe
AT&T has repelled a recent attempt by hackers to grab online account information. The company sent an e-mail out to its customers on Monday notifying them of an attack using an automatic script to check links between phone numbers and accounts. In it, AT&T advised them that...
Synapse 2.0 brings custom settings to the cloud
Gaming peripherals maker Razer has just detailed Synapse 2.0, its app for storing device settings in the cloud. This will allow gamers to access their customized button layouts, macros, and more personalized settings from any web-connected gaming rig. Onboard device memory,...
Slacker ESPN radio customizes sports, teams
Slacker on Tuesday pushed out an update to its Android app (Market), an upcoming boost to its iOS app (App Store), and the web to add in promised ESPN Radio support. Both free and paid users get a pre-programmed ESPN station option, but Plus and Premium users can fully customize...
Netflix angers customers again
Netflix has angered its customers for the second time in recent months. On this occasion, the company has raised the ire of its customer base for suddenly removing titles that are no longer available for streaming from their Instant Queue lists. Although Netflix says that...
CEO responds to customer concerns
Representatives from new Apple CEO Tim Cook's office recently called a customer who sent an e-mail bemoaning the forthcoming loss of certain sync services and iDisk in the transition to this fall's iCloud service, and was told that the company would consider adding back some...
Customers forced to use arbitration for disputes
The Third US Circuit Court of Appeals in Philadelphia ruled late Wednesday that Verizon Wireless customers must use arbitration to resolve disputes over alleged fraudulently made telephone calls rather than resort to class action. In ruling this way, the court reversed itself...
Customer service reps contradict earlier statement
HTC may be dropping plans to offer a Gingerbread update for the original Droid Incredible smartphone. Although the company has repeatedly committed to the upgrade, a customer service representative has reportedly told a customer that the Incredible is not on the list of handsets...
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