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All customers now assisted by standard staff
Apple has stopped offering its Personal Shopping service to customers who visit the company's retail outlets. The service had provided product demonstrations and special assistance on an appointment basis, allowing them to "test-drive" Apple's range of devices.
Customers receive free shipping on everything
Apple has announced that it has expanded its online stores with a new portal for customers based in China. The company is offering free shipping on everything in the store, as the products are already manufactured by local suppliers. Products include Mac computers, iPods, iPads...
JooJoo 2 to run on customized Android
Fusion Garage tonight revealed that a sequel to the JooJoo tablet was in development but would make a major switch in platforms. The new model would use Android and would be customized for the larger format much like Samsung's Social Hub or Windows Phone 7's People Hub, merging...
No custom ringtones in Windows Phone 7 devices
Microsoft has not built a custom ringtone feature into Windows Phone 7 OS, but some handset makers and carriers are adding a few choices of their own. It's possible ringtones could eventually be purchased in the Marketplace, but this is not yet the case. The HTC Surround from...
Custom glasses ship in one week
Samsung has announced that it will soon offer 3D glasses customized for users who typically wear corrective lenses. The company is working with optometrists to build 3G glasses with prescription lenses, eliminating the need to wear two pairs or frames or contacts.
Boost Mobile to reduce bills of loyal customers
Pre-paid monthly provider Boost Mobile on Thursday announced it will offer a unique Monthly Unlimited with Shrinkage plan. Customers who make their payments on time on a regular basis will get their monthly bills reduced from $50 (basic phones) or $60 (smartphones) down to...
TomTom adds custom art option, roadside help plan
TomTom on Tuesday opened the customization of new navigators purchased online. Through a partnership with CafePress, TomTom lets users pick from hundreds of available designs, custom artwork and even uploaded personal photos. There is no indication how much, if anything, this...
Upload your own images to create customized case
Case-mate has developed a method that allows users to create do-it-yourself custom cases for their smartphones. The cases are currently available for phones including the iPhone 4, 3GS and 3G, as well as the Blackberry 8250 and 9700. Uploaded images must be high-resolution...
Ultimate Ears intros custom in-ear monitors
Logitech's audio group Ultimate Ears has teamed up with EMI Music'Capitol Studios to release the first custom In-Ear Reference Monitors. The headphones are said to have a flat response curve that's natural and dimensional when reproducing sound. Made for professional studio...
Nokia's customized MeeGo shows in video
Nokia's implementation of MeeGo could be heavily customized if a video demo (below) reflects the company's goals. Instead of clinging to the stock interface, it would use an interface much more streamlined for phones with collapsible contact items and a very straightforward...
Vodafone no longer making custom 360 phones
UK wireless provider Vodafone has stopped development on custom, Vodafone 360 handsets, and will no longer work on or release the Samsung H2 altogether. Instead, it will focus on enhancing the 360 social media platform and adding handsets that support it. Currently, Vodafone...
Dell, Threadless team up on custom designs
PC maker Dell has teamed up with Threadless to offer custom designs from the clothing label on notebook lids. The original graphics can be chosen from Dell's Design Studio, and there are 11 designs currently available. New designs will be added in the future as well.
Sprint CFO thins Android stems customer losses
The Evo 4G could be the first phone on Sprint to stop waves of subscriber losses as customers jump ship to the iPhone, the company's CFO Robert Brust said at an investor's conference late Wednesday. He hoped the Android phone would make sure Sprint "won't lose as many" customers...
Customer unhappy with iPhone eligibility, data
(Updated with AT&T apology)Two complaint e-mails sent to the CEO of AT&T, Randall Stephenson, were met with the threat of a cease-and-desist letter, says an upset customer. Giorgio Galante explains that he initially sent an e-mail asking for a change in his iPhone upgrade...
ATT follows Verizon in using ETF to keep customers
AT&T is quietly hiking early termination fees for smartphones to keep customers onboard. As of June 1st, new or renewing customers using a BlackBerry, iPhone or other high-end device will pay as much $325 to leave early, or almost twice the $175 it charges today. The fee...
Apple said to be eyeing a wider group of customers
Apple is allegedly refocusing its Final Cut Studio applications to appeal to a wider range of potential customers, including prosumers and advanced home users, a source has told AppleInsider. The shift is said to parallel Apple's changing customer base, which has continued to...
JooJoo gaffe may have shown small customer base
An error this morning may have exposed a small customer base for the JooJoo tablet. Rather than use the BCC field to keep a customer feedback request secret, Fusion Garage used the regular To: field and made the list public. Only 64 buyers were on the list.
Customer claimed intentional deception
Steve Jobs allegedly sent a curt e-mail response to a Swiss customer who was frustrated with the recent announcement of iPad shipping delays. The critical e-mail, sent by Paul Shadwell, questioned the reasons behind Apple's international setbacks and asked for further clarification...
Units allegedly held by customs
Fusion Garage's JooJoo tablet appears to be facing shipping delays, leaving additional unanswered questions surrounding the device. The startup initially referenced March 29 as the day customers would begin receiving the tablets. As target day has come and gone, customers are...
US customers get first shot at buying iPad
As promised, iPad pre-orders have begun at the Apple Store. The campaign lets US customers pre-order the Wi-Fi and 3G versions of the tablet for online shipments. It also lets customers reserve a unit at a retail store in the country.
Customers must quality for discounted prices
Apple may soon allow for in-app paid upgrades, as indicated by an iTunes dialog posted on Twitter by developer Fraser Speirs. The alert notifies customers that a certain discounted price is only available for users who own a previous version of the item. The dialog allegedly...
iPhone hurts service, but customers stay
AT&T is once again trailing other major US carriers in its quality of service rankings, Consumer Reports has found in its latest survey (live soon; subscription required). Readers scored the network just 66 points for its performance in numerous cities, just below the declining...
Sprint loses $478m cash, 135K customers
Sprint today reportedsignificant losses for its summer quarter. The carrier's net losses widened from $326 million a year ago to $478 million but were softened by losing a relatively modest 135,000 cellphone customers; the number is Sprint's smallest loss in customers in the...
Nokia says no-customize story untrue
Nokia this morning reversed its seeming stance on excluding carrier customization from Maemo-based smartphones like the N900. Despite an executive claiming Nokia would at least partly follow the Android and iPhone models of giving less control to carriers over software in the...
App Store customer loyalty
Barclays' analyst Ben Reitzes has suggested that Apple can rely on the success of the App Store to add "stickiness" to the iPhone and iPod touch. He uses the term in reference to the lock-in effect that is likely to prevent the majority of current owners from switching to products...
When Logitech's Ultrathin Keyboard Cover first came out, it caused something of a minor stir in the iPad world. It was the very firs ...Akitio Thunder dock
Akitio has expanded its line of Thunderbolt accessories with its new Thunder dock. With eSATA, FireWire 800, USB 3.0 and Thunderbolt p ...Pioneer AppRadio 3 with CD/DVD
Lots of cars come with robust stereo systems full of evolving technologies to give people the convenience of a smartphone on their das ...
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