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Report: Apple CSRs flooded by tougher password restrictions

Better security comes at a cost for forgetful customers

With the release of the iPhone 5, a number of previous and new customers are encountering first-hand the new reality of Apple's increased emphasis on better security: it is now much more difficult to reset one's iCloud or Apple ID password than it used to be. While this is overall better for consumers...


Verizon: Share Everything plans off to a good start

Customers said switching from unlimited data

Verizon's Share Everything plans are apparently off to a better start than the carrier had expected. As CNet reports, Verizon CFO Fran Shammo said today in an investor conference presentation that the shared data plans have seen higher customer adoption than the company had anticipate when introducing...


AT&T, Walmart, Radio Shack encouraging iPhone 5 orders

All three making deals to lure customers in

While the major (and smaller) official carriers of the iPhone 5 in the US have already announced that pre-orders will begin at 3:01AM ET (12:01AM PT) on Friday, September 14, several resellers are angling to get customers into their stores on the iPhone's official debut of September 21. In AT&T's case,...


T-Mobile Unlimited and Unlocked iPhone plans detailed

T-Mobile goes after unlocked iPhone customers with unlimited plans

T-Mobile's support for unlocked iPhones has now been officially detailed, reports tmonews. Although the carrier does not sell new iPhones to customers, it has been keen to cash in on iPhone users with unlocked devices, or who off contract with their original carrier. From September 12, T-Mobile retail...


Galaxy S III 4G LTE with quad-core headed to Australia

Australian customers score Galaxy S III quad-core plus 4G LTE

Australia's Telstra and Optus networks have landed the 4G LTE version of the Samsung Galaxy S III that also carries Android 4.1 'Jelly Bean' and a LTE-compatible variant of the Exynos quad-core processor. Optus customers will be the first to get their hands on the eagerly awaited iteration and will get...


Amazon tests parcel delivery to local retailers in UK

Delivery to newsagents, corner shops to help customers

Amazon is stepping up its efforts to ship products to customers by preparing a local depot delivery service in the UK. Currently being trialled under the name CollectPlus, the pilot program has signed up nearly 5,000 corner shops and newsagents to receive customer orders in cases where it is impractical...


T-Mobile loses 205,000 customers in second quarter

Loss of 500k contract customers blamed on old devices, credit standards

T-Mobile USA has continued to lose customers, according to the carrier's second-quarter results. A loss of 557,000 contract customers in Q2 was blamed on its tightened credit standards along with older devices being phased out. A net increase of 227,000 prepaid customers, triple the numbers from the...


Leaked SDK video shows off Windows Phone 8 features

Customization, camera shown off in leak

A new video obtained by The Verge demonstrates a few features Microsoft didn't highlight when it showed off Windows Phone 8 earlier this year. The video shows a Software Development Kit version of Microsoft's forthcoming mobile OS, and it highlights a number of customization options that will be available...


SteelSeries ships Sensei RAW gaming mice

Cheaper mouse offering lacks onboard customization, LED menu

Peripheral maker SteelSeries has made its Sensei RAW gaming mice available for purchase. The pair of peripherals is a step down from its premium gaming mice, lacking some of the customization offered by the 32-bit ARM processor inside the Sensei range, but still contains the same core internals as its...


MOG and Telstra link for music streaming in Australia

Telstra customers get MOG at no data cost

In its first endeavor away from American shores, subscription music service MOG announced an exclusive partnership with Telstra, one of the largest telecom companies in Australia. The deal will give bring access to MOG's music catalog to Telstra's more than 13.3 million mobile...


Raspberry Pi pre-orders get word of imminent shipment

Raspberry Pi expected in customer hands in days

Raspberry Pi customers have started to receive e-mails alerting them to the imminent shipment of the repeatedly delayed home theatre hobbyists' micro-PC. However, while this is good news for customers eager to get their hands on the sold out Model B version of the device, some...


T-Mobile apologizes for, scraps Android notification bar ads

T-Mobile spam Android customers, says mistake

T-Mobile has issued an apology for spamming Android users on its network through their notifications bar. Some Android customers on its network received the ads promoting T-Mobile's free VIP Zone and noticed them pulling down the notification window. According to the company,...


Leak shows Nokia concept UI for Windows Phone

Screenshots bring deep customization

Several screenshot renderings that are said to have been created by a former Nokia designer suggest the company may have been considering its own custom Windows Phone interface. The concept utilizes free-form bubbles rather than Microsoft's standard Metro-style tiles, with an...


Walmart to offer in-store UltraViolet service

Customers will be able to access digital content

Walmart is reportedly preparing to launch in-store UltraViolet service, in an attempt to assist customers who want to take advantage of the digital licensing system. The company is said to be involved in discussions with UltraViolet partners to work out the final details.


Stitcher Radio updates iOS app to 4.8, adds social networks

Custom station and iTunes podcast sync as well

Online radio aggregator service Stitcher has updated its iOS app to version 4.8, adding an option for sharing and adding friends from people also using Stitcher or from Facebook. The program has also updated its UI, and now offers iPad users the ability to create and sync custom...


Whited00r offers 'iOS 5' to early iPhones, iPod Touch

Custom v3.1.3 replicates look, some features

One of the lesser-known iPhone "teams" dedicated to hacking and modifying iOS devices has released Whited00r 5.1, a heavily customized and modified version of iOS 3.1.3 that brings the look and feel of iOS 5 to all iOS devices, all the way back to the original first-generation...


Galaxy Nexus sells out due to low supply

Customers report low stocks

Verizon has reportedly sold out of Samsung's Galaxy Nexus at many of the carrier's retail outlets. The device is said to have been one of the few Android devices to attract lineups of eager customers waiting for stores to open this morning, after the carrier failed to fulfill...


AT&T claims hackers tried to get account details

Company emails customers that their info is safe

AT&T has repelled a recent attempt by hackers to grab online account information. The company sent an e-mail out to its customers on Monday notifying them of an attack using an automatic script to check links between phone numbers and accounts. In it, AT&T advised them that...


Razer Synapse 2 lets gamers sync custom controller settings

Synapse 2.0 brings custom settings to the cloud

Gaming peripherals maker Razer has just detailed Synapse 2.0, its app for storing device settings in the cloud. This will allow gamers to access their customized button layouts, macros, and more personalized settings from any web-connected gaming rig. Onboard device memory,...


Slacker takes customizable ESPN Radio streaming live

Slacker ESPN radio customizes sports, teams

Slacker on Tuesday pushed out an update to its Android app (Market), an upcoming boost to its iOS app (App Store), and the web to add in promised ESPN Radio support. Both free and paid users get a pre-programmed ESPN station option, but Plus and Premium users can fully customize...


Netflix pulls Instant Queue shows that no longer stream

Netflix angers customers again

Netflix has angered its customers for the second time in recent months. On this occasion, the company has raised the ire of its customer base for suddenly removing titles that are no longer available for streaming from their Instant Queue lists. Although Netflix says that...


Cook: Apple could return some MobileMe features to iCloud

CEO responds to customer concerns

Representatives from new Apple CEO Tim Cook's office recently called a customer who sent an e-mail bemoaning the forthcoming loss of certain sync services and iDisk in the transition to this fall's iCloud service, and was told that the company would consider adding back some...


Appeals court overturns Verizon users' right to file lawsuit

Customers forced to use arbitration for disputes

The Third US Circuit Court of Appeals in Philadelphia ruled late Wednesday that Verizon Wireless customers must use arbitration to resolve disputes over alleged fraudulently made telephone calls rather than resort to class action. In ruling this way, the court reversed itself...


HTC drops plans for Droid Incredible Gingerbread update

Customer service reps contradict earlier statement

HTC may be dropping plans to offer a Gingerbread update for the original Droid Incredible smartphone. Although the company has repeatedly committed to the upgrade, a customer service representative has reportedly told a customer that the Incredible is not on the list of handsets...


AT&T resolves New York City voice outage

Customers affected in all boroughs

AT&T claims to have resolved a software problem that had caused voice outages for many wireless customers in New York City. The bug, which reportedly turned up during "routine" maintenance, affected the carrier's voice service in Brooklyn, Queens, Manhattan and Long Island.


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