http://www.macnn.com/ MacNN is the leading source for news about Apple and the Mac industry. It offers news, reviews, discussion, tips, troubleshooting, links, and reviews every day. The best place for Mac News. Period. en-us http://images.macnn.com/images/macnn-logo-bw.gif http://www.macnn.com/ http://www.macnn.com/articles/09/02/17/citrix.gotoassist.express/ <img align='left' src='http://images.macnn.com/macnn/news/0902/gotoassist.jpg' border='0' width='176' height='120' />Citrix has formally unveiled a two-tiered service for providing online technical support with screen-sharing capabilities. GoToAssist Express is a stripped-down and less-costly version of GotoAssist Corporate, but geared for small businesses or individual owners instead of larger corporations. The services support both Windows and Mac OS X, although the Mac version has fewer features.... http://www.macnn.com/articles/09/02/17/citrix.gotoassist.express/ Tue, 17 Feb 2009 19:35:00 GMT http://www.macnn.com/articles/08/05/05/apple.tops.tech.support/ <img align='left' src='http://images.macnn.com/esta/content/0803/macbookair-2.jpg' border='0' width='176' height='120' />Apple recently topped Consumer Reports' list of hardware manufacturers technical support services in a recent study. Consumer Reports says that while the industry standard solve-rate for technical issues sits at around 60-percent, while Apple's phone support yielded an 80-percent solve-rate, and the company's Genius bars accounted for a 90-percent solve-rate. The statistics were discovered through... http://www.macnn.com/articles/08/05/05/apple.tops.tech.support/ Mon, 05 May 2008 23:05:00 GMT