http://www.macnn.com/ MacNN is the leading source for news about Apple and the Mac industry. It offers news, reviews, discussion, tips, troubleshooting, links, and reviews every day. The best place for Mac News. Period. en-us http://images.macnn.com/images/macnn-logo-bw.gif http://www.macnn.com/ http://www.macnn.com/articles/08/08/20/web.help.desk.90/ <img align='left' src='http://images.macnn.com/macnn/news/0808/webhelpdesk.jpg' border='0' width='176' height='120' />MacDesign Studio has released Web Help Desk 9.0, the latest update to its cross-platform support tool. The company says it added a number of user-requested features, including plug-in support for third party asset management tools, an Ajax-enhanced user interface and rules-based voting and approval for change requests. The product includes installers for Mac OS X Server as well as WIndows, Linux a... http://www.macnn.com/articles/08/08/20/web.help.desk.90/ Thu, 21 Aug 2008 00:55:00 GMT http://www.macnn.com/articles/08/02/08/web.help.desk.9.preview/ <img align='left' src='http://images.macnn.com/macnn/news/0802/8-help-sm.jpg' border='0' width='176' height='120' />Web Help Desk is offering a sneak peek of version 9.0 of its self-titled software, which offers users a feature complete, cross-platform virtual help desk for their websites. The software features an entirely web-driven interface, and offers one-step connectivity with most database systems. Web Help Desk 9.0 can automatically assign tickets, and allows for two-way correspondence, LDAP synchronizat... http://www.macnn.com/articles/08/02/08/web.help.desk.9.preview/ Sat, 09 Feb 2008 00:00:00 GMT