Monday, August 18,2008 @ 10:35pm
Apple credits 60 days to MobileMe users, apologizes
After a brief silence, Apple on Monday acknowledged the many issues plaguing its MobileMe suite of online services, offering users a free 60-day extension for past problems, as well as a concerted effort to continually improve. Echoing words from CEO Steve Jobs to Apple staff, the message notes that the newly helmed MobileMe team is dedicated to providing a service that "we can all be proud of." Apple has already credited users one month for prior issues which were claimed to have been resolved.
"We know that MobileMe's launch has not been our finest hour, and we truly appreciate your patience as we turn this around," reads the note.
A linked page further explains Apple's motivations and methodology for the extension, noting that since the service has not been, and is still not up to, its standards, the company hopes that the offering will appease users currently experiencing problems.
It goes on to mention conditions under which the extension is applied. Apple says that the offer will apply to any account that was active August 19, at midnight PST. The page also lists concerns for different account types, and addresses each issue.