Friday, July 11,2008 @ 1:30pm
Rogers faces severe iPhone 3G activation problems
Canada's Rogers Wireless is also suffering from problems relating to iPhone activation, sources say. Stores nationwide are said to be experiencing massive delays, triggered after the first wave of activations began in the Maritimes, Ontario and Quebec; the sheer volume of traffic crashed the activation servers, a Rogers representative claims. The issue is said to be so severe that Rogers only expects it to be resolved by the end of Friday, and at least some stores may be imposing a five-customer limit with a maximum of two phones per person.
At least two stores are allowing customers to leave paperwork with Rogers, so they can come claim their iPhones later in the day or possibly during the weekend.
The problems mirror those with UK carrier O2, whose servers crashed within minutes of launch and forced many people to either register for an unusable iPhone or leave in the hope stock would be left later on. Unlike O2, though, Rogers is said to be assuming full blame for the situation.