Monday, April 21,2008 @ 5:15pm
IssueTrak 8.0 adds classes, filters, more
IssueTrak has released a major revision of its self-titled call center/help desk software, bringing it to v8.0. A number of changes have been made, among these the ability to divide issues into categories, such as "incident and "change request." Issue types, subtypes and quick picks can similarly be filtered, directed to particular groups as necessary; tasks can be canceled after a defined response, and a new pop-up can identify a caller and their relevant issue information.
A revised Knowledge Base allows anonymous access, giving these users the ability to research topics. Users can be organized into separate organizations with their own administrators, and finally, passwords can be reset independently thanks to security question safeguards. Prices start at $1,020 for ownership, $408 for an annual lease, and $100 for monthly hosting.