View this article at: http://dev.macnn.com/articles/07/07/03/att.refunding
Tuesday, Jul 03, 2007 2:10pm

Customers forced to buy iPh...

It appears that some customers who were forced to purchase iPhone accessories if they wanted to buy the device on launch day, June 29th, are now receiving refunds from AT&T. Gizmodo reports AT&T is explicitly stating that forced accessory purchase is not a company-wide policy and that that 'no one is required to buy accessories in order to get an iPhone.' The company is also reportedly taking disciplinary action against AT&T retail outlets that enforced the purchase requirement. Customers who were embroiled in the fiasco are encouraged to return to their local AT&T store and return any unwanted accessories.

Horror stories of the forced-purchase policy include a customer who was told the practice was "corporate policy" backed by a falsified printout, claims from AT&T representatives that Apple stores were sold out of the iPhone when they were not, and a 10 percent restocking fee for accessories as well as the iPhone.