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Experiences obtaining OS X 10.1 update

updated 08:10 am EDT, Mon October 1, 2001

More readers provided their experiences with obtaining OS X 10.1 this past weekend:

[anonymous] "I got in line at Apple's Tyson's corner store about 15 minutes before the opening. There were a good 300 people in line (I took a few pictures, but alas I can't find the USB cable...). It only took 18 minutes to get into the store. They were limiting folks to one OSX upgrade each. They said they had 1,000 sets. When I went back later with a friend they had "sold out" in less then an hour."
[Brian Niles] "CompUSA still surprises me as to how pathetic they are. No 10.1 still on Sunday and no idea when they'll get it. The Philadelphia area desparately needs an Apple store either in Cherry Hill on the New Jersey side of the city or King of Prussia on the PA side. I couldn't even find info on Winblows XP in the store. Incredible!"
[anonymous] "Decided to pick up the 10.1 update this morning at The Apple Store in Tyson's Corner, Virginia only a few miles away. Got there about 0920 hours and figured there wouldn't be many people; however, the line had already stretched to over one hundred eager Apple owners. I waited patiently in line..They shuffled us into the back of the store and handed out copies of 10.1 without any proof of purchase required. One Apple sales agent noted that they had received almost 20,000 copies from Apple to last through the end of next month..."
[Frank Malloy] "I went to Fry's Electronics in Sunnyvale, CA. Fry's is a very large, major electronics superstore chain in California. There were about 6 of us in the store at the 9AM opening time, and after waiting for the software dept. manager, we found that Fry's was still waiting for the delivery truck, and would only provide the 10.1 free update to people who purchased OS X from Fry's within the last 30 days! They would not give it to anyone else, even if you had proof-of-purchase from another store."

by MacNN Staff

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10/01, 08:27am | report spam | close Reply | delete
CompUSA

I went at around 6PM to the apple store in Glendale on saturday and they did not have any 10.1 left. They told me that they gave 1,500 and they should receive a new shipment on monday. Then I went to CompUSA in Burbank and the Apple guy over there gave me a burn copy of 10.1 because he did not have any original upgrade left. That was cool.

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10/01, 08:27am | report spam | close Reply | delete
Couple days late

"More readers..." ?? We never read anything from the "first" readers over the weekend... when this info. would have actually been helpful.

Day late and a dollar short, as the saying goes.

skaratso

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10/01, 08:55am | report spam | close Reply | delete
Report Fry's

I'd report Fry's to Apple, because they aren't distributing the update according to Apple's rules. In fact, ANY place not distributing the update according to the rules needs to be reported.

htrosxlmn
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Joined: Aug 2001

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10/01, 09:02am | report spam | close Reply |
Birmingham didn't get an

Birmingham, AL has one CompUSA and a few Circuit Cities. None of the above got the free upgrade CD, but CompUSA did get the $129 full retail 10.1 (why didn't Apple ship those with the upgrade CD?).

Apple has not done a good job of communicating to retailers how this was all supposed to go. Both Circuit Cities had no clue what I was talking about, and the CompUSA manager told me that I could only get it through mail order via Apple. When I told him that Apple was sending it to retailers all over the country, he checked with someone else and then said, "No, we didn't get it yet."

The CompUSA in Memphis didn't get the upgrade CD either. Apple has botched this one.

ewestby

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10/01, 09:17am | report spam | close Reply | delete
Only at an Apple Store

None of the CompUSA or MicroCenter locations in Massachusetts got any, according to the several sales reps I spoke with. Fortunately the Apple Store in the Northshore Mall still had stacks of them at midday Saturday, so I took a field trip from Boston, and they were indeed handing them out to anyone who asked. The store was packed -- a very impressive sight.

phillymjs
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Joined: Jun 2000

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10/01, 09:19am | report spam | close Reply |
Batting .000 in Philly

No surprise that CrapUSA's salesmorons didn't even know what the h*** I was talking about when I asked for the 10.1 upgrade on Saturday, but what was startling was that the Philadelphia-area Micro Center was only marginally better-- they at least had 10.1 retail copies, but were also unaware of any free upgrade CD program. Furthermore, none of their display machines had 10.1 on them.

But better this sort of upgrade frustration, than the kind you get on Windows machines. I spent 4 hours at a client site trying to revive a PC that crapped out after installing IE 5.5. You know, the only time the Mac's lack of a floppy drive is a liability, is when you're using it to fix a PC and need to make a boot floppy.

Philly

sblunden
Junior Member

Joined: Aug 1999

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10/01, 09:24am | report spam | close Reply |
its not the retailers

fault.

Apple had terrible distribution for 10.1. They had a limited supply sent to retailers and shipped them too late to even get them by saturday, Apple gave priority their own stores while leave everyone else behind. The retailer can do anything they want with their copies. If the have a limited supply the have every right to only give them out to their customers. You should go to where you bought the machine.
I was 100% Apple's fault for the delays too, my local retailer ordered as soon as Apple allowed them to, and they didn't receive their copies til 1:00pm on saturday and they didn't know how many they were getting until the boxes arrived. They ended up getting 2/3 of what they ordered but that did help customers who were waiting when they opened Saturday morning.

Chris Hutcheson
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Joined: Oct 2000

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10/01, 09:42am | report spam | close Reply |
Poor planning in Toronto

I envy those of you south of the border. First store I went to (at 10:30 AM - 1/2 hour after opening, had none left but would sell me a "burned CD copy) for $5. Next one had only received 10 copies from Apple. Third had given all their "unreserved" copies out - seemed they had set up a reserve list for their customers. The University of Toronto computer store had not received any at all from Apple, and finally, Computer Systems Centre at College and Spadina had an inventory of 300 copies. At least I got some good cycling in, but it says something about a)dealer integrity, and b) Apple Canada's assumption that some areas of Toronto - the downtown core - with a 2 million person total population - have only 10 Mac users.

cfenger
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10/01, 09:48am | report spam | close Reply |
CompUSA

Just for the record...CompUSA in Orange, CT had 50 of 100 expected copies (FedX late delivering, I was told) of the free update available by noon on Saturday. Got mine without a hitch. No documentation required.

solanum

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10/01, 10:00am | report spam | close Reply | delete
CompUSA Lansing MI

I went into CompUSA at 8.30 on Saturday evening. I asked where it was when I walked in and was promptly escorted to the Mac Section where it was prominently featured on prime shelf space. There were about 10 copies left on the shelf.

Overall it was great with no problems.

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10/01, 10:17am | report spam | close Reply | delete
What a debacle!!!

My Saturday:

Doors opened at CompUSA in Cambridge, MA at 9:00 AM. Two dozen of us troop us the excalator to the Apple area. The sales guy doesn't even know that Saturday was the release date. He and the manager call their HQ to confirm. They then begin to search the stock room. Sales guy is excited because they just received a shipment of beige boxes with XP. Several customers now have blood in their eyes. They find the box, open it, and realize that they only have the full version. Manager says an Apple rep is supposed to be in the store at 11:00 AM and he probably has teh upgrade CDs. Depart for...

Micro Center (the better Mac retailer in Cambrige, anyway) opens its doors at 10:00 AM. There are about 30 people in line. We all troop back to the Apple area and queue up. Manager announces that their FedEx shipment has not arrived, invites everyone to put their name, phone number, and address on a list to be contacted when they arrive.

I am supposed to meet a friend who's moving to London for lunch at 11:30. I briefly contemplate ditching her to go wait at CompUSA, then think better of it. After lunch, I call CompUSA. The Apple rep brought 100 copies, which were all gone within 1/2 hour.

Called Micro Center later in the afternoon. Their shipment never arrived on Saturday. They're hoping for Monday, but have no way to be sure.

I have to vent. I am so sick of Steve Jobs and his paranoid, egocentric, cloak-and-dagger bullshit. We're talking about a software update here, people! Not SuperBowl tickets, not backstage passes for a concert, not golden coupons for Willy Wonka's Chocolate Factory, a software update! An update that Apple has promised its loyal, paying customers for a long, long time. There is absolutely no excuse for Apple to put its customers through this s*** just to get the kind of basic usability that this upgrade is going to provide.

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10/01, 10:25am | report spam | close Reply | delete
Lucky gets in the States

All the folks in the States who complain about having to run round multiple outlets before finding their copy should try living in Europe (UK). At leat you have a choice.
Unless you are in London you there is NO chance of getting the free update this side of wednesday.

Rosyna
Forum Regular

Joined: Aug 2001

0

10/01, 10:54am | report spam | close Reply |
No probs here

I went to CompUSA in Scottsdale, AZ on Sunday late afternoon. Asked a guy for a copy, he went over to a G4 box and ripped it off the size and handed it to me.

\0

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10/01, 10:57am | report spam | close Reply | delete
its not

cloak and dagger. its "we just finsihed the damn thing and had trouble printing and fedex-ing a couple of hundred thousand cds in a short period of time"

geez who is paranoid now? if apple had delayed it until oct 6 you would be crying like a baby.

clue: become a OS software developer and see how hard it is.

\0

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10/01, 10:58am | report spam | close Reply | delete
geeeze

no excuse for Apple to put its customers through this s*** just to get the kind of basic usability that this upgrade is going to provide.

look at the above post.

ps. i got mine. wanna drive to CA? i'll burn a copy for you

UmarOMC
Fresh-Faced Recruit

Joined: Aug 2001

0

10/01, 11:03am | report spam | close Reply |
DON'T CALL- GO THERE!

I walked over to my local CompUSA (I live a few blocks away from one on Queens Boulevard in Rego Park, NY) and went to the Mac section and asked for the Apple guy specifically- he gave me a 10.1 update package and all I had to do was fill out a little form- I spoke with a friend that works there and even HE didn't know the upgrades were there- CompUSA workers don't know sh*t so don't even bother talking to them!!! Go to the Mac section and ask for the Apple guy because he *works for Apple*!!!

Peace!

\0

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10/01, 11:10am | report spam | close Reply | delete
CompUSA Manchester CT

Blew it. Depending on who you talk to and -apparently - the phase of the moon and the price of pork futures in Duluth and the way the wind is blowing, you can/can't reserve them , you can/can't get one as a reg' user, you have to have bought a computer there, you can be any old slob who just asks for one, you're welcome to buy the $129 full version, they tell you to call national (unreachable), your phone calls get sent to the national order desk, blah, blah, blah.. the only viable solution for compusa here is (1) quit your job and camp out (2) get it mail order from apple (they actually told me to do it that way... they don't there is a 2 week ship date at 800-my-apple... the manager also claims to takes offense to my observation that mac users are treated as second class citizens at CompUSA - HELLO? They also refused to surf to Apple's web page to see what are considered the legit ways to get the upgrade, and says they would never just hand them out - from what I hear typically CompUSAs are handing them to anyone with a pulse. Great. Bet you see them on eBay within a day.

\0

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10/01, 11:14am | report spam | close Reply | delete
10.1 upgrades on ebay

Sure enough - plenty of 10.1 upgrades, new in box, sealed, are up for sale on ebay. This is what happened to the ones we couldn't get because stores were handing them out to anyone who walked in. Apple should call eBay immediately and shut those auctions down. Again, someone in the middle is just clueless enough to s**** the early adopters.

themacman
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Joined: Aug 2006

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10/01, 11:32am | report spam | close Reply |
Apple idiots!

Well I personally never have blasted Apple until 10.1. I'm in an area where the closest store is a few hundred miles away in Denver. So I tried for 3 days to fax my f***ing form. What a complete stupid going backwards procedure! Why fax? Why snail mail? I ordered 10. beta and 10.x from the store why in the f**k are they making me mail in a receipt because their faxes can't handle the load.

Apple are total idiots on this one. Gee I might get my copy in a week. a** holes!!!!!!!!! Apple are idiot's on this one!!!!!

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10/01, 11:47am | report spam | close Reply | delete
Got mine at Fry's

I didn't have a problem with Fry's. I walked in at around 3pm on Saturday to my local Fry's (on Hamilton and 17 in San Jose? maybe Campbell?) You had to ask a guy in the Apple section, but there was no hassle and they seemed to have plenty.

They didn't impose any conditions on me getting the upgrade (like buying the original 10.0 from Fry's.)

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10/01, 12:00pm | report spam | close Reply | delete
CompUSA Manchester, CT

To the earlier poster. I don't know why you had such problems. I walked into the store at 9:45am Sat morning and asked for a copy, and was given one, no questions asked. They were at the service desk.

gjk
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Joined: Aug 2001

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10/01, 12:02pm | report spam | close Reply |
Fry's No, MicroCenter Ye

I went to Fry's Electronics in Palo Alto and was told nonsense similar to that the guy got at Fry's in Sunnyvale. The woman in Palo Alto, however, said they'd only give me the update if I'd bought a FULL COMPUTER SYSTEM from Fry's in the last 30 days, and she had the gall to suggest this was Apple's policy, not theirs.

I was so incredulous I just left, and will never shop there again.

I went to MicroCenter in Santa Clara later in the day and was nicely and politely handed a copy of the upgrade with no proof-of-purchase or receipt required, even though I had, in fact, purchased my copy of 10.0 there months ago.

MicroCenter is a good Mac store. Fry's Electronics is a horrible place, a zoo with zero customer service.

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10/01, 12:05pm | report spam | close Reply | delete
CompUSA - Hurst, TX

Stopped by at about 9 or 10am Saturday morning, walked back to the Apple area and talked to the Apple rep. He said I just needed to show proof of purchase (I purchased it at store.apple.com)

I didn't have that due to the fact that my wife and I have been in the hospital for 4 days after a c-section birth ( -- baby pictures at http://www.ericsmalling.com :-) )

He smiled as I showed him my hospital arm band and he graciously relplied, "Then, of course you don't need it - just promise me you purchased it."

He then sent me to the customer service desk where they wrote my name and phone number down on a list that had about 20 or 30 names already on it and then handed me the update.

I know others have had big problems, but in case that Apple rep at the Hurst, TX CompUSA store is reading these, thank you and keep up the great work!

-Eric S.

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10/01, 12:09pm | report spam | close Reply | delete
to macman

Call the AppleStore for the update: 1-800-my-apple.

hdi2

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10/01, 01:03pm | report spam | close Reply | delete
CompUSA

CompUSA has no respect at all for Apple products. What's interesting is that ALL of their print ads are done on Mac G4 towers. When was the last time any of you saw a CompUSA TV commercial? I know i haven't in a very long time. This means that the bulk of their ads are print ads. If it weren't for the power of all those G4's (and very talented designers), their ads would suck. I find it interesting that since CompUSA thought enough of Macs to buy over 30 of them to do their print ads yet they are so unprepared on Apple products in their stores. A month ago, I was in a CompUSA store here in Dallas and overheard one of their idiot salesmen telling some customers that if the want to buy a Mac, they should wait until the Apple rep is there. So now, if anyone has questions, they have to wait until there's an Apple rep present. No wonder Apple opened their own stores. Since the store opened in Plano, I have gone there several times. I may never set foot in a CompUSA again unless it's for something simple like paper or cables. So unless you're nowhere near an Apple store, and you want to buy a Mac, CompUSA probably isn't the best place to go. They make great print ads though.... thanks to Apple!

neocyberdude
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Joined: May 2000

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10/01, 01:44pm | report spam | close Reply |
macstore in St. Louis

Stopped in over lunch today and walked out with 10.1 update in hand. They had a simple sign up sheet, I was only asked if I already had 10.0--the salesperson said some people actually thought this freebie would get them from 9 to 10...

I didn't even try the various CompUSA's here for obvious reasons.

alfredo
Forum Regular

Joined: Jul 1999

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10/01, 02:47pm | report spam | close Reply |
CompUSA Lexington Ky

They did not have any copies on Saturday so they took our names and numbers. Bright and early this Monday they called and said they have arrived and my copy would be waiting at the counter.

There was 7 or 8 people waiting at the door, but by the time they started taking names a crowd had grown.

graphixmaker
Forum Regular

Joined: Oct 1999

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10/01, 06:18pm | report spam | close Reply |
Called CompUSA first...

I called the local CompUSA in San Diego before I went down there. He told me they were burning copies of the one they had kept. So I called the next CompUSA on my list here and was told they had run out and an APPLE REP was there burning copies.

So I took my time and decided to go to the first one I had called since it was closer. When I got there the guy at the service desk said when they had burned five they were going to announce it over the intercom and then it was first come first serve so I could either wait or come back.

So I decided to wait 15-20 minutes when lo and behold he came walking out with a shrinkwrapped original and said "we just got our other shipment, here you go." As soon as he did that he was rushed by about 20 other people who were milling around the store just like me. I'm just glad I got an original.

Bannerman
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Joined: Apr 1999

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10/01, 07:45pm | report spam | close Reply |
Circuit City

I picked up my copy at Circuit City today. There were only 2 copies of the upgrade. When I called to check the Apple Rep. was there and said he wasn't sure when new copies would arrive. I'm a little annoyed at the difficulty of acquiring this update. Apple should have just mailed the update to all the registered user. Simple. Oh well, I got mine and it is AWESOME!!!! Very fast and smooth.

themacman
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Joined: Aug 2006

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10/01, 07:51pm | report spam | close Reply |
To

I called twice and was informed twice that I MUST send in the F***ING form. There is no other way period. Either fax or snail mail. The last lady I spoke with, you could hear the frustration in her voice as I was not the only one really pissed about this. Getting OS X 10.1 about a week after everyone else. No more purchases from the Apple store. It does no good to be in their database. None what so ever! Apple Idiots!

\0

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10/01, 08:52pm | report spam | close Reply | delete
North Olmsted, OH

I tried getting an update CD in North Olmsted, Ohio. There are three Mac stores in the city: CompUSA, Sears, and Circuit City. I first tried CompUSA. The guy said they got 50 copies from Apple and gave them all out. He said that it was a limited time offer and they were not expecting any more copies. Sears didn't even have a Mac for sale. Circuit City said they had received no word from Apple Headquarters or gotten any shipment of CDs. The guy did tell me to keep checking back, though. I plan to do that for a while before I shell out $20 for Apple to mail it to me.

\0

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10/01, 10:31pm | report spam | close Reply | delete
Where is 10.1 in Toronto?

I am one of the many underserviced Mac users in the Toronto, Ontario area. Is there anyone in T.O. that knows where 10.1 upgrade is available so that I can take a quick break from my regimen of praying for an Apple Store and run out and grab it?

Thanks for the help...

SATOSHI
Fresh-Faced Recruit

Joined: Feb 2000

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10/02, 09:51am | report spam | close Reply |
Coupon in 10.1 Update CD

In Japan, we found a coupon in 10.1 free giveaway CD package, just like any other full releases. I really don't understand why they did this because the CD was available to ANYONE who asked for a copy. Is this the case in North America, too?

abrody
Junior Member

Joined: Mar 1999

0

10/02, 03:18pm | report spam | close Reply |
Call 1-800-MYAPPLE

I got a copy of the update from the Tysons Corner Apple Store, and thanks to my having ordered 10.0 from 1-800-MYAPPLE back in February and giving them my phone number back then, they realized at 1-800-MYAPPLE I could get the $20 version as well. I don't know why some people calling 1-800-MYAPPLE had trouble with them in terms of getting the $20 update. They told me 2 to 3 weeks. Why I even moved in July, and they still had both my new and old address on file. Did you get Mac OS X beta and trying to jump right to 10.1? You can't do that. You must have 10.0 or later to spend less than $100 on the update. onlinemicro.com has 10.0 for $100, so you can probably save $10 if not more.

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