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http://www.macnn.com/articles/01/09/04/bellsouth.beefs/

BellSouth beefs up Mac support

updated 10:35 am EDT, Tue September 4, 2001

 
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MacNN reader Keving Watkins reports that BellSouth's FastAccess DSL, which previously required a $150 installation for Mac users, is now shipping Mac software with their Alcatel USB modems for user self installation. "(Tech Support) said it was just recently released to the public as a download and that although the USB modems didn't actually ship with the software, it was 'available for download and would be included with the modems at a future date.'"


by MacNN Staff

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  1. Joined:

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    09/04, 10:17am | report spam | Reply | delete

    Call me crazy....

    ... but how are you supposed to download it if you don't have internet service yet?!?!

  1. \0

    Joined:

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    09/04, 10:39am | report spam | Reply | delete

    That $150 installation...

    ...is the biggest load of c***. My mother (God bless her) got so pissed off @ Bellsouth when they tried to charge her for hooking up DSL to her iMac, that she called Apple. Apple had never heard of the policy, and called BellSouth. Well, the charge went away.

    I wonder if Apple helped BellSouth out somehow in all this...

    That charge was the biggest load of c*** to begin with. God it made me angry.

  1. ogun

    Junior Member

    Joined: Sep 2001

    0
    09/04, 10:59am | report spam | Reply |

    you're crazy

    you can download it if you use an obscure device known as a 'modem' and a little-known service called 'dial-up'. And it doesn't even have to be from Bell South. Why, even I, here at the ends of the Earth, could do it.

  1. ogun

    Junior Member

    Joined: Sep 2001

    0
    09/04, 11:05am | report spam | Reply |

    MacNN's time macine

    I posted my first comment at 15:18 GMT (11:18 EDT). Somehow it went back in time 19 minutes. I wasn't even logged on then. Hmm. And no, my clock ain't 19 minutes fast. Time now: 15:21 GMT. I wonder what time _this_ one will show?

  1. ogun

    Junior Member

    Joined: Sep 2001

    0
    09/04, 11:06am | report spam | Reply |

    you're crazy

    you can download it if you use an obscure device known as a 'modem' and a little-known service called 'dial-up'. And it doesn't even have to be from Bell South. Why, even I, here at the ends of the Earth, could do it.

  1. Joined:

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    09/04, 11:58am | report spam | Reply | delete

    Heh..

    I thought (and still do think) that this is a goofed up policy. Hmmm...download a modem script before you can use your modem. I guess you'd have to go grab on of those free Earthlink or AOL CDs from the store and use that to get the script and cancel it soon thereafter. BellSouth is definitely not the sharpest knife in the drawer.

  1. Joined:

    0
    09/04, 12:00pm | report spam | Reply | delete

    Heh..

    I thought (and still do think) that this is a goofed up policy. Hmmm...download a modem script before you can use your modem. I guess you'd have to go grab on of those free Earthlink or AOL CDs from the store and use that to get the script and cancel it soon thereafter. BellSouth is definitely not the sharpest knife in the drawer.

  1. \0

    Joined:

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    09/04, 01:06pm | report spam | Reply | delete

    Alcatel Ethernet

    Bellsouth also offers a ethernet version of their Alcatel DSL modem which works fine with macs. I use the ethernet version with my macs and there is no problem. The included CD contains the FastAccess software for macs too. Anyone considering FastAccess with a mac should request the ethernet version when ordering. You can also easily add a router to this modem for multiple computers.

  1. jim_stone

    Fresh-Faced Recruit

    Joined: May 1999

    0
    09/04, 03:17pm | report spam | Reply |

    Bell South: Bad idea!

    I ordered Bellsouth DSL last September during a free modem promotion. I asked for an ethernet modem. They sent me a USB Alcatel model in October 2000 which I couldn't use. I called them and they said they'd send a call tag to pick it up.

    Twice since, BellSouth Fast Access has called to see how I was enjoying my DSL. Both times I told them that I was still waiting for a call tag for the modem.

    Today (August 10, 2001) I finally got a call tag in the mail, with a note that said my DSL access has been disconnected, howerever "we have not received your DSL modem." If you don't return it in 30 days you'll be charged $150.

    No phone mumber or contact info.

    I call BellSouth Fast Access (had to look up the number) to politely complain about their incredibly dense follow-thru. The CSR took my info, and suggested that I stay on the line for an Return Merchandise Authorization. I said, you sent the tag for an unused modem, what if I had just returned it without getting an RMA from you? She said, "They'd have probably lost it." I asked if they would have tried to charge me, and she said "Yes."

    I told her I'd seen several of these modems for sale on Ebay and in the paper, possibly from people like me who were stuck with an unused BellSouth modem. She didn't care.

    Moral to the story: If you own stock in BellSouth, ditch it. They seem hopelessly mismanaged, and cheerfully unconcerned with follow-through or the impact of their sloppy service. Sloppy, inept, incompetent, but very polite: that's BellSouth. Still acting like a monopoly.

  1. testudo

    Forum Regular

    Joined: Aug 2001

    0
    09/04, 06:04pm | report spam | Reply |

    Bells DSL

    I don't know what the deal is with the Bells. They had such a wonderful chance to capture the broadband market before the cable guys came in, and they incredibly fumble it over and over again. You have to wonder who's running this outfits. They seem more concerned about keeping DSL competitors dead than actually worrying about customers.

    My brother tried to sign up for earthlink service, told he'd be hooked up by friday, tried his modem, didn't work, called, told it would be another week, waited, tried again, told they were waiting for Verizon. He talks to a friend of his (who works at AOL DSL) and he tells my brother that Earthlink can't set him up, because Verizon isn't in his neighborhood yet. So he cancels earthlink. A month later, he orders AOL DSL, gets his modem and notice in the mail saying his line's hooked up. He tries to connect, can't. Calls AOL, finds out the notice he got was to tell him Verizon says he's hooked up to someone else. So he calls earthlink, can't get through. Calls Verizon, they won't do anything. Calls AOL, they tell him that they can reset his line, but he has to return his modem, cancel the service, then re-sign up. They can't just do this on the phone. So he sent back the modem, cancelled the service, and just got cable.

    And what's most amazing is that the bells want access to other markets without opening up their own. I wouldn't want them coming into my market the way they s**** up their current ones.

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