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Apple investigates Intel iMac issues
updated 12:20 pm EST, Thu February 9, 2006
Intel iMac video problems
Apple is investigating reports of video problems in the new Intel iMacs, which the company unveiled in early January at the Macworld Expo in San Francisco. Recent reports claim that some users have experienced random horizontal lines and other video playback problems when playing video in Front Row, according to Macworld UK. "Apple is aware of this issue and is looking into it," the company said in an email. "If a customer has any technical issues, they should contact AppleCare." The problem is apparently software-based.
THe fix seems to be known
02/09, 01:05pm reply
It seems like that the fix to this problem is known. According to a website (link below) there are two different OS versions shipping with the new iMacs. One of them can cause this problem, while the other one does not. Installing the other OS version on the affected machines seems to be fixing the issue.
More on this here: http://www.consumermachine.com/?p=4
t_hah
Mac Elite
Joined: Dec 2000
Software based!!!
02/09, 01:08pm reply
Software based!!! == Good to hear!!!
I was hoping that was the case. I kind of figured it was from what has been going around about this.
boombashi
Fresh-Faced Recruit
Joined: Jan 2006
happened with G5s too
02/09, 01:57pm reply
i had similar issues with this on my dual G5 with an ATI 9800 card. it was most prevalent when scrolling large lists of files in the finder. they must have fixed it because i haven't seen it in a long time. its probably just a growing-pains issue with the new video hardware.
and yet, for some reason in this case its reported as news. "new intel-macs will never work, run for your lives!"
scottnichol
Fresh-Faced Recruit
Joined: Oct 1999
Well...c***
02/09, 04:51pm reply
I wish they had established it was software-related before taking my machine back because of the problem.
I won't get a replacement until the 2nd week of March. :(
DoctorGonzo
Mac Enthusiast
Joined: Oct 1999
I stand corrected
02/10, 02:40am reply
After making such a public fuss over the delay in shipping my replacement iMac, I must say that I'm surprised and impressed with Apple this evening. They shipped it 3 weeks early.
Once again, their customer service proves to be the best I've ever experienced in the industry. (and I've had everything from Amigas to IBMs and so on)
DoctorGonzo
Mac Enthusiast
Joined: Oct 1999
Good one apple!
02/10, 08:05am reply
Not bad, shipping a new computer with different versions of an OS. Gotta love it. You'd think if they solved an issue they would've posted the update for people to get automatically?
LouZer
Fresh-Faced Recruit
Joined: Nov 2000
They haven't yet
02/10, 11:19am reply
But if they have an update will be posted in the software updates shortly I'm sure.
jhorvatic
Fresh-Faced Recruit
Joined: Apr 2005