apple news/media reports

02/20/2004, 10:05am, EST

Friday, February 20th

Apple tops Consumer Reports satisfaction list

Apple tops Consumer Reports customer satisfaction list among PC makers, according to the March issue. As noted by c|net, Apple scored 74 out of 100, placing it in the "fairly well satisfied" category. Dell scored 62, Gateway 61, HP 54, and Compaq 51. Differences of more than four points are considered significant. The issue hit newstands last week.


Filed under: Apple

, , 16comments, del.icio.us, slashdot, digg, buzz


16 comments
Reader Reactions (Please use <i></i> for italic text)

subscribe to comments
for this article




Expand All   Global Settings
Does this make apple
0
02/20, 10:12am, EST
RIPE?
Fresh-Faced Recruit
Joined Jul 2001
User is offline
02/20, 10:16am, EST
Most satisfied? Well maybe, if you're not an iBook-with-borked-video owner.
Fresh-Faced Recruit
Joined Jul 2001
User is offline
PC makers?
0
02/20, 10:16am, EST
Uhm it ain't a PC per se, but I do think it's rather FUNNY!
I hate PCs that run anything but Mac OS. It's the shizznit.
Fresh-Faced Recruit
Joined Jul 2001
User is offline
02/20, 10:35am, EST
Apple is RIPE to satisfy an additional 10-15 percent of customers who are currently not satisfied.
Fresh-Faced Recruit
Joined Jul 2001
User is offline
PC makers?...semantics
0
02/20, 10:36am, EST
all computers are PC's

PC = personal computer

i guess we all should really be saying "Windows computers" or something like that, to differentiate between different computers and the Mac.

but hey, 12 points ahead of Dell ain't so bad!
Fresh-Faced Recruit
Joined Jul 2001
User is offline
02/20, 10:47am, EST
didnt even make 75%!

I build my own, and always 100% satisfied!

Fresh-Faced Recruit
Joined Jul 2001
User is offline
Now if
0
02/20, 10:49am, EST
They could bring jobs back to America and populate them with Americans, all the while keeping prices down, they would score a 100 in my book. I would be 100% satisfied.
Fresh-Faced Recruit
Joined Jul 2001
User is offline
Cnet, part of Dell??
0
02/20, 10:53am, EST
Does Cnet work for Dell? The Cnet article sounds like a Dell press release. It has a Dell ad on it. And it says something like, yes, we have slipped, but we are still better than other pc companies because [insert whatever Dell would say in a press release], and, look, here are the wonderful experiences that some of our customers had. Cnet also provides some excuses for Dell: when the survey was conducted, Dell was attacked by computer worms; computer users in general are picky bunch anyway....

Also, the LONG article only mentions Apple in one short sentence.
Fresh-Faced Recruit
Joined Jul 2001
User is offline
Slightly offtopic
0
02/20, 10:54am, EST
Few weeks ago, an Apple rep contacted me at work and pointed out that the one year warranty on my iMac was about up, and asked if I would like to purchase AppleCare support to extend that warranty. I said, "No thanks." I was then asked to give a reason for not wanting AppleCare. I said, "Well, because I've never had a Mac that needed repairing. Or at least to the extent that I couldn't fix it myself." The response was, "Oh. Yeah, I guess you're right. Well, have a nice day."

Heh.
Fresh-Faced Recruit
Joined Jul 2001
User is offline
C/net = commedy channel
0
02/20, 11:02am, EST
Actually the article on C/net is a Dell press release. If you think the title should be "Apple has the best tech support" you're wrong. Where do u think u live? in Appleland.
C/net is the tech commedy channel.

BTW Their article on the most secure servers (see macnn) is really good. If u can find it of course.
Fresh-Faced Recruit
Joined Jul 2001
User is offline
additional comments:..1..2..Next
Your Comments

In order to post comments: If you are a registered member, please login with your MacNN Forums username and password otherwise please uncheck the checkbox below.


Registered Member?
macnn forums login:

macnn forums password:

Not a member of the MacNN forums? Register now for free.

RSS Feeds

Have the latest content delivered to your desktop via RSS. Use the links below to get access to a specific blog, news, or reviews feed.



  MacNN -all

  MacNN Reviews

  MacNN Podcasts

  iPodNN

  Electronista

  Left Lane News
Want To Sell Your Laptop? Any Condition - receive Top Cash. Get an instant quote. Free shipping www.CashForLaptops.com

Click Now for Great Deals on FUJITSU Products!: Limited Time Offer on Lifebook Notebooks, Tablet PCs, and Ultra-Mobile PCs!

Get Special Offers on LENOVO Mobility Solutions!: TopSeller Desktops, affordable Notebooks, and much more while supplies last!

Get Special Rebates on SONY Mobility Solutions!: Synnex Resellers - Take advantage of Special Offers on a variety of Notebook series from Sony today!

Check out Rebates on MOTION COMPUTING Tablets!: Perfect for any Healthcare provider! Buy now and get rebates on Motion C5 and LE1700 Tablet PCs!

VMware Fusion for $59.99 - limited time offer: Run Windows on a Mac without rebooting with VMware Fusion

Buy from The Apple Store, iTunes.com, Amazon.com, TechDepot, OfficeDepot, Computers4Sure, or donate.