07/07/2003, 5:30pm, EDT
Monday, July 7th[::FROM::] [::SiteName::]
Reader follows up on Scotia Bank issue
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Response from Scotia Bank:
Thank you for contacting us. In regard to your inquiry about the web
browser mentioned in your email, our Internet specialists have informed us
that the Safari browser was removed from web services due to security
reasons. Because Safari on the Macintosh system is an unsecure browser on
ScotiaMcleod Direct Investing's website, it is not recommended for usage
while viewing your brokerage account information online. It may be
possible for third parties to view your brokerage account information
online.
Please note that our technical department is available to answer any
questions you have regarding the above stated issue about internet
browsers, it is suggested that if you have any further questions about
browser capabilities to contact our Technical Support Department at
1-800-472-6842 and an Internet Specialist Representative will be glad to
answer any questions you may have.
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This will let you in since Safari will report the server you are Internet Explorer 6.0 on Windows.
posted by MacNN.com Reader
posted by MacNN.com Reader
posted by MacNN.com Reader
posted by MacNN.com Reader
posted by MacNN.com Reader
Scotia OnLine Security
At Scotiabank, we're committed to providing you with a secure and protected environment and have several safeguards in place for Scotia OnLine® Banking and Brokerage.
Account Access
To access your Scotiabank accounts you'll need your ScotiaCard™ number and Scotia OnLine password which are unique to you. Without them, no one can log into your account. Also, whenever you use Scotia OnLine Internet Banking you'll receive a reference number after every completed transaction. Keep this number on file in case you have future questions about a transaction.
Encryption Security
Secure Sockets Layer (SSL) is a security encryption method used by high-security Internet browsers from Microsoft* and Netscape**. SSL has become an industry standard due to its widespread use by banks and retailers who offer transactional services on the Internet.
SSL is available for Scotia OnLine Banking and Brokerage. As information passes between your computer and the bank's computers it is encrypted or "scrambled" which prevents others from being able to read or tamper with your account activity.
With SSL, you can securely access the Scotia OnLine service from any computer with an Internet connection and an approved browser. This is especially convenient if you wish to bank online from more than one computer - such as from home and from work.
Please Note:
Scotiabank has discontinued the Scotia OnLine Security Software with Entrust Service. We request that you switch to our Secure Sockets Layer (SSL) 128-bit encryption service to access Scotia OnLine® Financial Services.
To access Scotia OnLine using SSL, please follow the instructions provided on our SSL information page.
We're here to answer your questions, anytime.
Please call 1-800-4-SCOTIA (1-800-472-6842)
or in the Toronto area, 416-701-7200.
* Trademark of Microsoft Corporation in the United States and other countries.
** Trademark of Netscape Communications Corporation in the United States and other countries.
posted by MacNN.com Reader
posted by MacNN.com Reader
Phil Robbie
posted by MacNN.com Reader
Your email of July 3rd addressed to our Ombudsman has been forwarded to our office for investigation and I am responding on behalf of Scotiabank. Allow me
to begin by apologizing for any inconvenience you may have experienced in connection with accessing Scotia On-line Banking through your Safari browser.
Many Scotiabank customers enjoy the convenience of Internet banking and we are committed to providing the most user-friendly, secure and consistent online customer experience.
Having said that, in accordance with industry best practice, we support a number of browsers - on both the PC and Macintosh platforms - to provide the maximum
level of functionality and security. Full details, including links to download one of the supported browsers, are available by clicking the Required Browsers menu off the On-line Banking page of www.scotiabank.com.
By way of background, the Safari browser was launched on the market only last week in its final form. Previously, it was available in a beta test form that
was subject to specification changes. As with any new browser, once its specifications are finalized, we conduct extensive testing prior to recommending the software for use with our systems. This is important to ensure the required level of functionality, security and consistency is maintained. While the tests are ongoing, it is most prudent to direct our online customers to use established browsers offering proven functionality and security. In the case of our Macintosh-based online customers, that would be either Internet Explorer or Netscape Communicator. Again, full details and links for downloading the
supported browsers are available in the Online Banking section of www.scotiabank.com.
Once our full testing of the Safari browser is complete, we will review our list of recommended browsers as appropriate. Until that time, in order to provide the utmost functionality, security and consistency, we continue to direct our online customers to use one of the supported browsers.
While we regret that our response is not a more positive one at this time, we do thank you for bringing your concern to our attention, giving us an opportunity
to provide the Bank's position on this matter.
posted by MacNN.com Reader
By the way, for a good laugh, visit www.cox.com and click on "for your home" and try to get cable modem service with Safari. It's a trip.
Hint: You have to scroll down. A lot.
posted by MacNN.com Reader