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Apple's .Mac mail problems continue

updated 03:10 pm EDT, Wed May 28, 2003


MacNN readers continue to report problems with Apple's last week):

[Rich Dean] "Over the last 2 weeks in particular, Apple's .mac mail service has been just horrific. Actually, I wonder if this email will actually get to you. Today, many, many people are getting outbound mail bounced and get the following error: 'Relaying denied. IP name lookup failed' You can see the thread here if you have a .Mac account (support oddly requires that you log in, then paste the url into your browser...) Yesterday, mail refused to send at all unless you repeatedly clicked 'send.' And the mail server refused connections on port 25. Apple says everything is just fine (all systems are online and operational), but clearly that is not the case. I've never had such an unreliable email provider before.


[Bill Gunty] "Every email I have sent in the past 24 hrs has not been received by the recepient. I have just started to get emails in my inbox that all say the same thing. '... Deferred: email server: No route to host
Warning: message still undelivered after 4 hours. Will keep trying until message is 5 days old.' I have gotten 2 of these so far, and it has been much longer than 4 hours since I sent these emails. The emails are also going to different servers in different parts of the country, so it should not be a routing problem. These problems with sending mail are really starting to get on my nerves, although at least now .Mac is telling their members that the mail isn't getting delivered. There is nothing mentioned on the .Mac Support forum, though, aside from the thread that I just posted."


by MacNN Staff

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Comments

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    Suckers!!!!!

    What a bunch of Mac zealot, Kool-Aid drinking idiots!!! Pay Apple too much money for slow computers, crappy Web services, and .2 upgrades!!!!

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    mine works great!

    I have .Mac and haven't had one problem with it. My email works great and the only time it's been slow has been a result of high traffic on my local network while I'm at work. Home service has been exceptional!

    This has been posted before, but this isn't news. If someone can't figure out how to use their email, posting it on the front of MacNN isn't the answer. Work through Apple product support - or better yet, contact your ISP and make sure you're using the right protocals.

    I like to turn to MacNN for "real" news, not this garbage. Yet another reason I'll be surfing over to Maccentral in a little bit.

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    Gee, that's funny....

    because I've been using .Mac ever since it's release and I've never had one single problem. Please read a book or something to figure out how to solve your own problems instead of blaming them on Apple.

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    Details please

    Those errors are not necessarily Apple's fault.

    MacNN really should not publish these vague complaints as news. If there really is a problem then give us the details and prove that it is a .Mac problem. For example, which server is giving the relaying denied message? Which IP address is not doing a proper reverse lookup? No route to WHICH host?

    Apple could have everything running perfect and people could still get messages like those described in this "news" item.

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    .Mac problem free for me!

    Mail.app checks my e-mail every 15 minutes and I haven't experienced these reported e-mail outages. My .Mac experience has definitely been a good one and I hope that potential .Mac/Apple customers don't get jaded by the negative comments posted by some users.

  1. Elektrix

    Dedicated MacNNer

    Joined: Sep 2001

    0

    Some problems

    I've actually experienced this Relaying denied: IP Lookup Failed error today, although only to one person's address. Other mail seems to have gone through just fine.

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    Outgoing mail

    First off, stop using .Mac as your outgoing mail server. Second, you're lucky you can use it anyway. Most ISPs and companies tend to block port 25 from their users (h***, this might be the first person's problem, his ISP started blocking port 25 vs. .Mac). Its just easier to use your ISP's mail server. Or, if you're one whacked out user who never knows how they're connecting to the internet from one day to the next, install a freakin' mail server on your mac (hey, it comes with one, what do you know!). Of course, Apple could also be using a security measure to make sure no one's trying to use their servers for malicious purposes, and the machines having trouble aren't set up correctly (reading the bounce message implies its trying to validate the email is coming from the IP address it says its coming from).

    The second problem could actually be a routing problem. He says the emails are going to different servers, but its not saying its a server problem, but a routing problem. All the mails are originating from one place, Apple's servers. If apple is having trouble getting through to a main server (say UUNet's set of addresses), there's not much they can do about it.

    People need to remember the internet isn't one big spider web of networks with the ability to talk to every other connected computer directly. Its more like a gigantic B-tree, with the big 7 servers at the top, and the smaller big companies under them, with sub-companies and sub-contractors all under them, and finally reaching the little guy. So traffic has to go all the way up the tree, over to one of the other providers, and then down that tree to get to Apple, then up that tree to the providers again, over to another provider, then down that tree (of course if you and Apple are hosted by the same major provider, like Worldcom, UUNet, the kind-of defunct PSINet, etc, you wouldn't need to go all the way up).

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    I need to chime in here..

    and post my statements too, to offset these kinds of "reports". I've had not had a single problem with my .Mac account in many moons. I've been sending and receiving emails with no issues or bouncebacks, etc. whatsoever! In fact, with some of the junk mail I've been getting lately, I'd almost PREFER not getting some of my mail, but I know that's really up to me at this point.

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    Re: .Mac works for me...

    Mail.app checks my e-mail every 15 minutes and I haven't experienced these reported e-mail outages.

    Just to let you know, the problems aren't checking mail, its sending mail.

  1. MacNN.com Reader

    Fresh-Faced Recruit

    Joined: Jul 2001

    0

    No problems here

    I use my .Mac address for almost everything - and I've experienced no failures since that one big outage back in October or November. Everything is peachy here...

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