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http://www.macnn.com/articles/02/08/21/sbc:.os/

SBC: OS X support follow-up

updated 11:45 am EDT, Wed August 21, 2002

 
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A SBC employee provided some follow-up on yesterday's note on SBC's OS X support: "At issue is only the dialup aspect of SBC's service. Specifically, an installer that sets everything up. Mac users with X currently use the service and have no issues. They just have to do things by hand--not much work. On the DSL side, we support and will always support X. It's the favorite OS among techs and executives because it results in high first call resolutions. People with OS X almost never call back."


by MacNN Staff

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  1. MacNN.com Reader

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    Joined: Jul 2001

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    08/21, 11:54am | report spam | Reply |

    Dialup...

    How about this, no support for dialup on any platform. Burn your modems, people!

  1. MacNN.com Reader

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    08/21, 12:20pm | report spam | Reply |

    They are still anti-mac

    PR BS! CYA statements. This company has always had an anti-mac attitude. I give my dollars to companies that don't treat me like a 3rd class citizen!

  1. MacNN.com Reader

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    08/21, 01:09pm | report spam | Reply |

    SBC sucks

    I had pacbell DSL. Ihave to say it's the worst customer service I have ever dealt with. SBC should be shut down. First off, they severely limit access speeds in newsgroups, even though their own materials state that they will not limit DSL speeds. One time my DSL went out. It took several calls and a total of 8 hours on the phone, running through the same stupid procedures before they finally sent someone out. Turns out I needed a new modem. I have heard many horror stories of it taking months to get DSL installed, and having the technicians fail to show up repeatedly after people take days off of work for them to show up. I moved last year and now have road runner. It is double the speed, I always get 250 KB/sec downloads at all times of day, and the one time I had a problem, i was on hold 2 minutes, and they sent a tech the next day on time to give me a new modem because the one I had was incompatible with the ABS 2. By all means avoid DSL if you have to get it from SBC. This company is slime and regularly has a good amount of class action lawsuits against them for false advertising and other things relating to their horrible service.

  1. MacNN.com Reader

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    08/21, 01:15pm | report spam | Reply |

    Why don't they call back

    Quote:
    "People with OS X almost never call back."

    Starts you thinking on WHY they don't call back, doesn't it?

    :)

  1. MacNN.com Reader

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    08/21, 01:37pm | report spam | Reply |

    DSL

    I couldn't be happier with SBC DSL. I've had it for 3 years and I honestly cannot remember having any downtime. I don't work for SBC, I'm juts happy with their service. I constantly get 1.2-1.4 speeds in OS X and I'm not that close to their building.

  1. MacNN.com Reader

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    08/21, 02:19pm | report spam | Reply |

    Setup Installer

    If the problem is that they don't want to spend the resources to develop a setup installer for Mac OS X... they should look into AppleScript Studio. For somebody who knows their way around Apple's free developer tools and AppleScript, such an installer would probably take about one day to set up.

  1. rayntosca

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    08/21, 06:00pm | report spam | Reply |

    RE: Set-Up Installer?

    Why would you even need a Set-Up installer? Just follow the standards, and you wouldn't need any installer. That's just too much of a PeeCee hold over. Take your business elsewhere, and be sure to let them know why you're leaving.

  1. MacNN.com Reader

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    08/21, 06:43pm | report spam | Reply |

    SWB and Enternet

    Here's the problem with SWB as I see it:

    The advertise for "always on" high speed internet, and they don't actually offer this service. For about 3 months, right when DSL was getting popular, SWB offered a service that actually used DHCP. This meant, you turned on your computer, and (assuming the modem was properly connected) your mac recognized the connection and retrieved an IP address.

    It wasn't long, however, before they ditched the DHCP setup. When I finally got in with SWB (after a horendous wait) they came and installed a program called "enternet." (Installed is very loosely used, the guy actually had no idea what to do when he was face to face with a Mac, and I ended up doing everything, by reading an FAQ he had called something like "what to do when faced with a Mac.") At any rate, the DHCP was not involved. I had to set my computer to PPP and then open up the Enternet program. I actually had to type in a login and password and then hit connect. The modem then beeped a lot as it attempted to sync up. "Attempted" to sync up. More often than not, I'd spend 10 minutes -at least- trying to get this to happen successfully. Then, and ONLY then, was I able to use my high speed internet connection.

    And I had to do this everytime I started up my computer, and everytime the modem decided to drop my connection. (Which was quite often.)

    I'm curious as to how they can get away with offering such a S***** service, and calling it "instant on" when it's anything but. Especially considering I can now (with roadrunner) plug in a modem, turn on my computer, and get online instantly. I can't remember being dropped, and there's no wait after startup. I don't have a single complaint against roadrunner. (Well, at one point, I was able to run 3 computers at once with an ethernet hub -with no additional charge- and for some reason I can only get 2 to run online at once, hardly a big complaint.)

    Has anyone else dealt with Enternet? I'm curious to see if everyone has the same problems I do, and even without the connection diffficulties, whether anyone else thinks having to "connect" period, is screwy?

  1. kcmagnus

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    08/21, 06:54pm | report spam | Reply |

    Enternet

    Yep, I had a similar problem with Enternet. Tech. guy at SBC told me that it isn't compatible with OS 9.2.x. I found a copy of MacPoET to replace Enternet. Even though I have to manually open MacPoEt to connect (and that causes problems with Software Update, since MacPoEt has to stay open to be connected), I haven't had any connection/drop problems with it.

  1. MacNN.com Reader

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    Joined: Jul 2001

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    08/21, 10:29pm | report spam | Reply |

    SBC works fine

    I use SBC as my DSL provider and have had to call them to troubleshoot my connection before. The people knew OS X just fine.

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