updated 11:45 am EDT, Wed August 21, 2002
A SBC employee provided some follow-up on yesterday's note on SBC's OS X support: "At issue is only the dialup aspect of SBC's service. Specifically, an installer that sets everything up. Mac users with X currently use the service and have no issues. They just have to do things by hand--not much work. On the DSL side, we support and will always support X. It's the favorite OS among techs and executives because it results in high first call resolutions. People with OS X almost never call back."