http://www.macnn.com/articles/02/03/15/web.help/
Web Help Desk 5.4: tech support app for OS X
updated 03:10 pm EST, Fri March 15, 2002
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MacsDesign Studio today released Web Help Desk 5.4, a WebObjects-based application for technical support designed for education and small to medium sized business customers. It includes improvements to the user interface, a detailed Job History feature for tracking changes on a job ticket, more search options for tickets and assets, and preferences for managing custom fields and technician editing permissions. Pricing starts at $3000.
