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http://www.macnn.com/articles/02/01/29/follow.up:/

Follow up: Verizon won't support past 9.0.4

updated 09:45 pm EST, Tue January 29, 2002

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As a follow up to our report earlier today on Telstra's lack of support for Mac OS versions above 9.0.4, reader Melissa Jenks notes that Verizon also lacks support for newer Mac OS versions. "My ISP in Washington, DC, Verizon DSL, doesn't support past Mac OS 9.0.4. I've yet to send large emails (photo attachments) with this account and their support won't help."

by MacNN Staff

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MacNN.com Reader
Fresh-Faced Recruit

Joined: Jul 2001

0

01/29, 10:01pm | report spam | close Reply |
Works fine in Philly

With OSX's built in PPPoe support, who needs their help?

mbordas
Junior Member

Joined: Jun 2000

0

01/29, 10:03pm | report spam | close Reply |
thats not entrely true

i also have verizon, and their (stupid) PPPoE app is "supported" on 9.1, but you cannot register new accounts. meaning if you are an existing verizon member, and your already all setup, and you upgrade to 9.1 from 9.04, your good. otherwise you have reinstall 9(or earlier) to register.

and also the built-in PPPoE support in OS X kinda works the same way, if you already have an accound your all set, otherwise you need 9.04(or earlier)

i admit it sucks for new comers, but it could be worse

mab

andrewhedges
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01/29, 10:19pm | report spam | close Reply |
Works fine in DC!

Verizon saying their DSL service doesn't support Mac OS X is due only to their own ignorance. I use Mac's built-in PPPoE with Verizon's DSL service every day.

Go to System Preferences: Network. My settings there are:
* TCP/IP: "Configure using: PPP"
* PPPoE: check "Connect using PPP", "Service provider: Genuity", "PPPoE service name:" --blank--, account name and password as provided

It works great! I don't even have to think about it. When I need the Internet, it's just there.

Hope this helps!
-Andrew

MacNN.com Reader
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01/29, 10:20pm | report spam | close Reply |
So what?

you plug it in, you grab IP, DONE. whatever.

MacNN.com Reader
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01/29, 10:24pm | report spam | close Reply |
What's the problem?

There is no reason why any of you people should be having any of these problems. You would be amazed at the number of things that work fine without support (anyone hear of a little thing called Linux). I see no reason why they cannot set up an account for you over the phone. Once that is done any DSL should work fine with any PPPoE client (they all work exactly the same way). Dial-up is even an easier issue. Only those free ISPs need you to use Windows (since they have to put banner delivery software on your system).

Here in Ontario I use Bell Sympatico ADSL for connections in 3 locations. Once uses Mac OS 9.1 and works fine with Access Manager, one uses Linux (kernel 2.2.x) and it works great with Roaring Penguin, and my personal location works wonderfully with Mac OS X integrated PPPoE support.

The internet is not proprietary so stop getting people all worried until you ask one of us for a solution first.
Jeff.

MacNN.com Reader
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01/29, 10:26pm | report spam | close Reply |
Large email attachments?

Sounds like there might be a size limit for email attachments, something that's fairly common irregardless of platform.

Fwiw, sending large (multi-MB) attachments is considered bad form anyway.

As a workaround, try stashing the files on an iDisk or iDisk-like service and send folks the url to the file instead.

MacNN.com Reader
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01/29, 10:51pm | report spam | close Reply |
earthlink then...

s**** em -- just switch. they are in probably everyplace that verizon is and they are wholeheartedly supporting mac.

relgis

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01/29, 11:02pm | report spam | close Reply | delete
DSL & Mac support

Buy a router and set your system up using DHCP under TCP/IP under any system 9.x or above. You don't need support from the provider. Trash all the software they gave you, the Mac provides everything you need.

Plug your computer's ethernet into a combination switch/router and plug the switch/router into your DSL modem. Setup your network under Ethernet using TCP/IP and configue Using DHCP.

The Router will give you a firewall to keep others out of your system and you can also attach multiple computers into the switch so they can all connect to the internet at the same time.

Works very nice.

MacNN.com Reader
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01/29, 11:11pm | report spam | close Reply |
i couldn't

figure out how to get Verizon DSL to work in OSX so I went back to OS 9 and it works fine. However, even if I could get it to work I've decided to wait a year before going back to OS X cause it's just not there yet, especially for graphic designers who do a lot of print work.

Batou_of_S9�
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Joined: Nov 2001

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01/29, 11:44pm | report spam | close Reply |
Support?

Most ISPs nowadays don't support the MacOS the way they support Windows. You'll be lucky if you get someone who know what they are talking about. Any ISP I've had has been one big headache after another for tech support.

And for those who keep saying OS X isn't there yet... shut up. You have know idea what you are saying. I use OS X on all three of my systems (2 at home and 1 at work) and I can get my job done just fine. I do a lot of print work and use printers and deal with printers everyday. So do your homework and learn. Otherwise shut up.

MacNN.com Reader
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01/29, 11:51pm | report spam | close Reply |
ok

let me rephrase that. OS X isn't there yet for real graphic designers. I'm sure its ok for infantile wannabe's, like you who think print work is importing chunky corel clipart into the 2 page company newsletter at work and printing it out on and HP laserjet III.

MacNN.com Reader
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01/29, 11:57pm | report spam | close Reply |
Re: Support

Shut up? Boy you are one stupid idiot (as opposed to just being an idiot). Why don't you go learn the difference between Postscript and TrueType fonts before you start slaming people. Better yet why dono't you just go.

MacNN.com Reader
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01/30, 12:07am | report spam | close Reply |
lame...

I'm a graphic designer, as well as a photographer. I'm not the guy that posted earlier, but rather another guy that thinks that OS X IS there.

I can do my photoshop work in classic. No problems. I can use Illustrator 10 in X. Yes it's buggy. But $hit, are you gonna try to tell me that 9 wasn't?

Honestly, there are so many nice apps for bill tracking and project management alone to justify the switch.

What problems could a 'professionial' (your words not mine) have with X, seeing as a professionial should be using professionial tools, on a good high end G4? Is it as fast as 9.2.2? Nope. But do I loose work due to apps crashing randomly simply because I forgot to restart in the last 2 hours, or becuase I dare to use more than one program at once? Nope.

Disk burning in the finder...hmmm nice way to easily back up data...again from a designers point of view, very elegant. Fewer steps. Nice.

Oh and regarding the comeback to the previous poster...Man how the h*** do you know what he does? Why assume that he's doing something that you consider trivial? Why not just try to explain what you think the weak points of the os are?

I must admit, I'm stumped. What part of the OS doesn't really meet your needs? If Illustrator, Photoshop (the occasionial use of freehand) a scanner or two...all of this is possible with X. Setting up files for print? You can still output all the same files to a printer? Fonts? Not a real big inconcvience there either? Web? Run it in classic for now. Not a crisis.

I'm not trying to give you s***. I'm just curious what you think the pitfalls of X for a designer might be.

Batou_of_S9�
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Joined: Nov 2001

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01/30, 12:25am | report spam | close Reply |
Excuse me?

I do REAL design work (Brochures, Media Kits, Promos, etc.. I use postscript fonts and I deal with REAL printers (HP DesignJet 5000ps) and REAL 4 color presses. OS X is there. I don't need some punk like you to tell me otherwise. I don't use Corel clip art. I use real art (stock photos/illustrations) and I create real design. So again do your homework or sit in the corner until you learn how to play nice with the rest of us.

MacNN.com Reader
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01/30, 04:18am | report spam | close Reply |
Fucke em'

Fucke em'!!! Who needs em'!!!

MacNN.com Reader
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01/30, 06:47am | report spam | close Reply |
Back to Verizon

I was having problems with Verizon and those nasty PPPoe Extensions crashing OS 9.1.

I bought an Asante FriendlyNet DSL Router. Once I got it setup... admittedly with several calls to Asante tech support... it just WORKS!

After setting up different network configrations with the Location Manager, under 9 & X, it couldn't be easier switching between OS 9.2.2 and OS X 10.1.2 (AND Airport on or off) with no trouble.

MacNN.com Reader
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01/30, 07:32am | report spam | close Reply |
No support...

...means just that. They won't support you. It doesn't mean it won't work. It just means that their techs don't know how to help you, not that they can't, just that the won't because they are stupid.

A router is an easy way to connect assuming you can get the router working. The router company will support you (unless they don't support macs!). It all boils down to IP adresses, PPPoE finageling, and a little sweet talking. The MacNN forums will support you (assuming you can get online).

Back-slash-zero
()

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01/30, 08:29am | report spam | close Reply |
Their Techs

are not stupid, just ignorant. There is a difference.

allpar

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01/30, 08:37am | report spam | close Reply | delete
Options

I agree with the person who said there's probably a file size limit. Most accounts won't let you send or receive messages over a certain limit - often 2 megabytes. You may need to use FTP, idisk, etc. And of course you can share via Ofoto or other services, or downsample the image.

I've often found that Windows users are equally "unsupported" - that is, the quality of tech support is so low, you might as well have a Mac...! (And as an early adopter of XP, I can say that LOTS of companies and programs don't support the only currently Microsoft-endorsed version of Windows!). -- BTW I needed to move to XP when my Win98 machine's registry was damaged beyond repair...it was either XP or hours and hours of reinstalling and recustomizing. My main machine is ye olde beige G3 and requires MUCH less maintenance than the 2-hours-a-week XP box!

Richard Meyeroff
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Joined: Dec 2000

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01/30, 08:53am | report spam | close Reply |
Verizion & 9.2.2

I have a Verizon DSL connection because I have no choice. I have been using 9.2.2 with little problem. I have a MacSence router the is attached to another computer and 2 Ethernet printers. It is not a supported setup, but they have helped me when I needed it. I have also used OS X at time and had no problem getting on the internet. Haven�t tried to get my mail that way so I don�t know how well they do with that.

denim
Mac Elite

Joined: Jun 2000

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01/30, 09:26am | report spam | close Reply |
Re: earthlink then...

Doesn't work. I had to drop Earthlink a few weeks ago when they continued to not offer DSL in my area. Others can help me, but not them.

MacNN.com Reader
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01/30, 09:37am | report spam | close Reply |
moron

"Irregardless" isn't a word, you stupid idiot!!

Even if it was, what is it supposed it mean? "Regardless" is a word, and if you negate it with "Ir," what does that give you?

Next thing you know, you're going to be saying "virii" and I'm going to have to come over there and hit you.

penginkun
Dedicated MacNNer

Joined: Jul 1999

0

01/30, 10:47am | report spam | close Reply |
who cares?

Email wasn't designed for sending attachments. It's not Verizon's fault. In any event, whether an ISP "supports" a particular OS or not, you can still use your account with their service. All ISPs use the same protocol for connecting dialups-PPP. X uses PPP. If you're using DSL, use X's built-in PPPoE. But don't blame Verizon for not "supporting" your OS. They will in time, but it's very difficult for their training personnel to make and deploy tutorials for every new revision of the OS. 9.1 and later are not substantially different from 9.0.4, so when you call in, tell them you're using 9.0.4 (if you're not using X, that is). If you're using X, just go to a Mac BBS (like MacNN's user forums) for help. Chances are you won't have to wait as long for support, and the people won't be PC techs given shoddy training by people who don't care about the Mac.

johnpaul191
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Joined: Aug 2001

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01/30, 10:52am | report spam | close Reply |
ditching them as we type!

i've had it with Verizon. as i type this we are in the process of jumping from Verizon to DirecTV. the lack of X support is no suprise, we've had it for about 1.5 years now (i think?) and when we got it they were only supporting up to OS 8.X (9 had been out for a good while) .... i can assume some degree of X support will/might come, but i think we'll see a version or two of Photoshop long before that happens. fortunately (err) in the house i live in there is a windows user. he did the initial Verizon account setup, then we loaded all the info into our Linksys router. the real reason we are ditching is that they 1) pulled our access to the smtp server for non bellatlantic/verizon email addresses and 2) block ftp upload access to some places. they acknowledge they did both. the email is to "prevent spam" (haha) and the ftp blocking, well i never got a straight answer, but they do acknowledge some places were blocked (like budget hosting sites). neither of these were like this when we signed up, they started after almost a year of service. i know we can set up our own smtp server, but why do i HAVE to? not being able to upload files to some places has made updating web pages a pain in the a**. loading a web page on a zip and going somewhere with unrestricted access is crazy. as i type this we are in the process of jumping to DirecTV DSL. in the part of Philly i live in, it seems to be Verizon, Earthlink or DirecTV. i hate our cable company (urban cableworks) and do not trust them for internet access (they cant provide cable). i know Earthlink generally has a good rep with the Mac world, but we chose DirecTV over Earthlink just because they give you a static IP with your account and let you use it to host on (extra $15/month with Earthlink)..... we are not really intending to do anything important on it, but it was enough of a bonus over Earthlink that we'll try it for a year (same price as Earthlink anyway).

cycy
Fresh-Faced Recruit

Joined: Nov 2001

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01/30, 04:55pm | report spam | close Reply |
Verizon sucks anyway

Their tech support was always horrible, and they rarely know what they are doing in the first place. When Verizon decided to disallow email from non-verizon controlled domains, I jumped ship to Stargate. They're awesome. I don't own shareas in the company or even know anybody who works there. But the times I needed help, they were tremendous. I highly recommend them instead of Verizon.

Tigerabbit
Mac Elite

Joined: Jan 2002

0

01/30, 06:45pm | report spam | close Reply |
Just lie to them�

Technically, RoadRunner service doesn't support past 9.04 either. But I'm connected.

When they're having a problem and I have to call to complain, when asked OS and version, I just tell them MacOS 9.04. How are they going to know anyway? The last time (back in October), the support-being said "I thought Apple went out of business".

They lie to us ("50 times faster than a modem"), why can't we lie back to them?:

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Follow up: Verizon won't support past 9.0.4

updated 09:45 pm EST, Tue January 29, 2002

Works fine in Philly

thats not entrely true

Works fine in DC!

So what?

What's the problem?

Large email attachments?

earthlink then...

DSL & Mac support

i couldn't

Support?

ok

Re: Support

lame...

Excuse me?

Fucke em'

Back to Verizon

No support...

Their Techs

Options

Verizion & 9.2.2

Re: earthlink then...

moron

who cares?

ditching them as we type!

Verizon sucks anyway

Just lie to them�

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Follow up: Verizon won't support past 9.0.4

updated 09:45 pm EST, Tue January 29, 2002

Related Articles

Recent Articles

Works fine in Philly

thats not entrely true

Works fine in DC!

So what?

What's the problem?

Large email attachments?

earthlink then...

DSL & Mac support

i couldn't

Support?

ok

Re: Support

lame...

Excuse me?

Fucke em'

Back to Verizon

No support...

Their Techs

Options

Verizion & 9.2.2

Re: earthlink then...

moron

who cares?

ditching them as we type!

Verizon sucks anyway

Just lie to them�

Login Here

Register for our weekly email newsletter:

Connect tools:

Subscribe

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on Twitter

Most Read

10 Most Discussed

MacNN Marketplace