updated 08:10 am EST, Fri December 7, 2001
MacNN reader Eric Cherry writes about continued problems with the initial shipments of Office v.X, noting that Microsoft is still struggling to help customers activate their software package, after including incorrect product keys with the package (and other shipping the delays).
I was all worried that I wouldn't get my copy of Office v. X for 149$ as
advertised, with all the problems Microsoft's site had with their order page,
demand and talk of enough not getting ou their doors to customers doors.
A lot of worry and wonder, then yesterday I finally get Office v. X in the mail
after 15 days of anxious waiting. Pop it in, do the install, go to put in my
Product Key, didn't work. Checked it a few hundred times just to make sure I
wasn't making a typo or reading it wrong. Finally convinced myself I wasn't
blind/stupid, so I call up MS's tech line and this is what they've told me in a
They've had a lot of the special upgrades of Office v. X ship with bad product
keys. So I figure "Oh, no big deal. I could see that happening, they'll give me
another key right?". Well they would, but not only do they have a supply/demand
problem with the software, but get this: "we're out of product keys, call back
in two hours and hopefully we will have more generated by then". 2 HOURS?!?!
Business politics I figured, 50 dipshits in administration, so I kept my cool
and called back in 2 hours. Still no product keys! Now they've told me to call
back in 24 hours! Absurd! Does it take WinXP that long to generate a key?
I appreciate them selling Office v. X at a reduced price, and I appreciate the
post office carrying my junk 1/2 way across the country so I don't mind waiting
for them. But the wait should be over. Far as I can tell I've spent 150$ on a
coaster with some ballbreaker copyrights attached. Figures, all this to stop
piracy and MS can't even handle being legit. I paid my end of the deal, scratch
my back Gates!