MacNN reader Eric Cherry writes about continued problems with the initial shipments of Office v.X, noting that Microsoft is still struggling to help customers activate their software package, after including incorrect product keys with the package (and other shipping the delays).

I was all worried that I wouldn't get my copy of Office v. X for 149$ as

advertised, with all the problems Microsoft's site had with their order page,

demand and talk of enough not getting ou their doors to customers doors. 



A lot of worry and wonder, then yesterday I finally get Office v. X in the mail

after 15 days of anxious waiting. Pop it in, do the install, go to put in my

Product Key, didn't work. Checked it a few hundred times just to make sure I

wasn't making a typo or reading it wrong. Finally convinced myself I wasn't

blind/stupid, so I call up MS's tech line and this is what they've told me in a

nutshell: 



They've had a lot of the special upgrades of Office v. X ship with bad product

keys. So I figure "Oh, no big deal. I could see that happening, they'll give me

another key right?". Well they would, but not only do they have a supply/demand

problem with the software, but get this: "we're out of product keys, call back

in two hours and hopefully we will have more generated by then". 2 HOURS?!?!

Business politics I figured, 50 dipshits in administration, so I kept my cool

and called back in 2 hours. Still no product keys! Now they've told me to call

back in 24 hours! Absurd! Does it take WinXP that long to generate a key? 



I appreciate them selling Office v. X at a reduced price, and I appreciate the

post office carrying my junk 1/2 way across the country so I don't mind waiting

for them. But the wait should be over. Far as I can tell I've spent 150$ on a

coaster with some  ballbreaker copyrights attached. Figures, all this to stop

piracy and MS can't even handle being legit. I paid my end of the deal, scratch

my back Gates! 



Exalted feeler, 

Eric Cherry

by MacNN Staff