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http://www.macnn.com/articles/01/11/28/tech:.excite@home/

Tech: Excite@home service, Toshiba, IBM cuts

updated 01:30 pm EST, Wed November 28, 2001

 
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Afternoon tech news: Bankrupt cable Internet access provider Excite@Home said Tuesday that it could cease providing service to its 4.1 million U.S. customers on Friday if it cannot renegotiate agreements with the cable companies that carry its service; IBM will cut about 4.6 percent (about 1000 of its 21,500) of the jobs in its microelectronics division; Toshiba will stop marketing desktop PCs in the US, noting that its "reach never went beyond more than 1 percent of the country's desktop PC market since launching its Equium line of machines in March 1997."


by MacNN Staff

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  1. \0

    Joined:

    0

    @Home might deserve it...

    As much as I hate to say it, @Home might deserve it. At least someone does :-)

    I signed up when cable hit Des Moines 3 or so years ago. TCI was my provider. Then they become AT&T. Now they are Mediacom. This year my rate started going up. $39.95 per month suddenly became $45.95 without them even bothering to tell me (AT&T) then it went up again (Mediacom or AT&T, they aren't sure)... And again... It will be $55.94 come February 2002.

    Don't even get me started on the @Home mail server problems that were happening last year (we switched to mac.com because of it). My page documenting my whining over this is at...

    http://members.home.net/mailsucks/

    I don't know who's fault it is, but raising prices 40% in 9 months doesn't seem like good business. The pricing may or may not be entirely up to TCI, AT&T, and Mediacom, but the crappy mail service for a year (as documented at places such as pobox.com) with them taking NO interest in fixing it just sounds like they are getting what they might deserve...

    Thoughts?

    (P.S. Yep, I'm a whiner about this. Now DSL in Des Moines is cheaper and faster -- $39.95/month including an ISP. Sad news for anyone who can't get DSL and has to either put up with the rate hikes or go back to dailup...)

  1. hyperSoft

    Fresh-Faced Recruit

    Joined: Nov 1999

    0

    Ouch!

    In Canada, at Home has been carried by Rogers, Shaw and Cogeco cable services.
    There have been horrible problems with mail servers (particularly if you didn't use fully qualified mail server names)

    We have not seen that kind of escalation in pricing for ISP services (cable or otherwise) Rogers atHome was under $40 per month including taxes (in Canadian funds no less!!! or just about $25.00 US.) Competition for customers from Sympatico (DSL services for $39.95, first 6 months at $20.00/month) is helping to keep rates down.

    Until a few months ago Rogers provided me with 2 static IPs (great to allow AFP over the net to my Mac in the Office). They forced a switch to DHCP so I went out and bought a router and cancelled the second IP.

    Rogers has moved to convert everyone to user@rogers.com from the user@home.com domain. They offered huge contest incentives to users to switch.. over $100,000 in prizes for early adopters.

    Rogers may improve the service under their own domain, but I have little confidence in that.

    I have decided to make a switch and move to DSL. I have found a great ISP that seems to provide superior tech support - and they are providing a static IP and no grief over running servers.

    I stood in line when I returned the cable modem to a retail location.. with three people ahead of me.. and by the time I left, there were 4 more there with tangled cables and modems.. all switching to DSL!!

    Still unresolved.. but I have to assume lost.. is my investment in 1000 shares of Excite atHome.. any takers? LOL I will sell them cheap!!!

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