http://www.macnn.com/articles/01/11/28/reader:.office/
Reader: Office v. X product key issues
updated 01:10 pm EST, Wed November 28, 2001
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Nathan Wolek writes about problems with product keys that ship with Office v. X, confirming our own experience which required a call to Microsoft Tech support and a "trial and error" entry of product keys until it worked:
"My copy of Office X arrived yesterday after placing my order on 11/19 via the Microsoft web site. The only problem I had was that the included key was invalid. Called up product support and the lady on the phone told me she had gotten plenty of calls like mine. Apparently 3000 or so copies went out with invalid keys. She promptly gave me a new one and things have been fine since. Maybe this issue is related to the shipping delays others have experienced. They might be trying to contain this key problem by holding back until new keys are generated and printed up. Just a thought."
Joined:
How long would that take?
Really -how long would it take to "print up" a few more keys? Was it really necessary for them to stop shipments and/or delay then by the 15-20 business days that the Apple Store is quoting? Or could they have allowed some to ship, set up a temporary phone line to get working licenses, and just fixed the problem for those that hadn't been manufactured/packaged yet?
15-20 business days is quite some time to come up with a 16 character CD code...