updated 01:10 pm EST, Wed November 28, 2001
Nathan Wolek writes about problems with product keys that ship with Office v. X, confirming our own experience which required a call to Microsoft Tech support and a "trial and error" entry of product keys until it worked:
"My copy of Office X arrived yesterday after placing my order on 11/19 via the Microsoft web site. The only problem I had was that the included key was invalid. Called up product support and the lady on the phone told me she had gotten plenty of calls like mine. Apparently 3000 or so copies went out with invalid keys. She promptly gave me a new one and things have been fine since. Maybe this issue is related to the shipping delays others have experienced. They might be trying to contain this key problem by holding back until new keys are generated and printed up. Just a thought."