Apple recalling Verizon iPad 2s due to duplicate IDs [U]

Units also allegedly being pulled from retail

[Updated: Apple has confirmed the problem is due to duplicate mobile equipment identifiers] Apple is interrupting at least some shipments of Verizon iPad 2s and recalling them, say people who have ordered online. FedEx packages are reportedly being marked "return to sender" at Apple's request, although in some cases the positions of Apple support staff may be inconsistent with FedEx's, either acknowledging a recall, claiming no information on the matter or stating that the problem is with FedEx. Supporting the idea of a recall is a witness at the Lakeside Shopping Center Apple Store in Louisiana, who claims that two people recently left the store with a cart full of boxes, which had "Verizon 64GB" and "Verizon 32GB" marked on the outside.

While affected online orders should be getting replacements and possibly credit for the inconvenience, customers are unhappy as in some instances they may have already been waiting for weeks. Apple is continuing to list shipping times of one to two weeks for new iPads, which means that some people will have waited a month or more to get a tablet. Accessories are shipping on normal schedules.

AT&T and Wi-Fi iPads meanwhile appear to be unaffected. Apple has experienced technical problems with Verizon models in the past; in April, the company had to deal with mounting complaints about units failing to connect to the Verizon network. Regarding the new issue, an Apple Store worker will explain only that the retail chain has received a list of serial numbers to scan, and any matched Verizon units are being sent back to Apple. The process is said to have begun on Monday, and should last through Saturday.

Update: The company has confirmed to AllThingsD that it recalled a "very small number" of Verizon iPad 2s because they were accidentally shipped with identical electronic serial numbers known as MEIDs (Mobile Equipment Identifiers). The MEID is crucial to the activation process and are intended to be unique to each unit. An Apple spokesperson said that most of the recalled units had not yet been sold to consumers, but were in various stages of the distribution pipeline, including some store stock. [via CNet]

  1. charlituna 06/10, 09:39pm

    Apple would only have pulled the ipads if they were defective or there was strong proof they could be defective.

    So folks wait a few more days and get an ipad that should be okay (at least of whatever this issue is) or get it now and then find out that there's something wrong and you have to send it back or trek to an Apple store etc.

    According to my sources this particular issue affects the ability to sign up for Verizon 3g which is pretty major. Although apparently the actual problem isn't. A batch of ipads were accidentally programmed with MEIDs that had already been used. And since only one device can be active with a particular MEID that creates an issue. So they need to be reprogrammed.

    All the orders will get replacements and probably overnight shipping at Apple's cost.

    Comment buried. Show
  1. facebook_Clarence 06/11, 07:10am

    I thought Apple was known for its attention to detail!

  1. travisres 06/12, 10:31am

    As others have mentioned, this has been confirmed by apple. I can tell you first hand that my iPad was on the truck for delivery when it got the return notice from apple. I know my FedEx driver and when I saw him on the deliver day of the iPad, he told me that he didn't have it as it was being sent back. The online FedEx website shows a "Delivery Exception: Refused by recipient"
    I talked to FedEx customer support. They said that Apple did initiate the return to sender.
    Spoke with Apple. A replacement iPad is already scheduled, but for a ship of June 24 and delivery of July 6. So unfortunately, no overnight shipping on this one.
    The original iPad was ordered on May 25th. Ship Date June 9. Delivery June 15.
    Then we got an early ship notification that it would arrive June 8.

    Oh well. At least they caught the problem before it was too widespread.

Login Here

Not a member of the MacNN forums? Register now for free.