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Apple Stores officially begin iPhone 5s screen replacements [u]

updated 09:39 am EDT, Tue August 5, 2014

Phones must be examined before replacements are authorized

(Updated with European news) As predicted, Apple Stores have officially begun replacing iPhone 5s screens. Accounts indicate that the procedure can take as little as an hour, and is rolling out across the US, although it may not be available at every location. Previously, if an Apple Store didn't replace a phone outright it would ship the unit out for service, something that could take several days.

An on-site screen replacement typically costs $149, but that amount ultimately depends on how the screen was broken and whether or not someone has AppleCare+, which can lower the fee. In any case, accidental screen breakage isn't covered by an iPhone's default one-year warranty. An iPhone may still end up being replaced or sent off-site if examination shows more substantial problems.

It's not clear what's been responsible for the delay in offering 5s support, since 5c screens have been swapped out since January. It's most likely an issue of part supplies, since the 5s is significantly more popular and it may have been difficult to produce enough spare screens.

Update: Sources are saying that the program will expand to Europe next week, possibly as soon as Monday, August 11th.

by MacNN Staff



  1. carloblackmore

    Fresh-Faced Recruit

    Joined: 12-28-05

    I really don't understand why Apple is charging half the price of a contract phone just to replace glass. I think $99 is a better looking price. I understand it's not an insignificant component, but there is no up-side to the resulting perceptions.
    1) the glass worth as much as every other aspect of the phone;
    2) that Apple wants to make an unfair amount of money on a customer. $30+ for an adapter or bumper is one thing, but $150 is a new level of ripoff;
    3) that price makes it too easy for Samsung to advertise "Get a whole Samsung phone for the same price as a piece of glass from Apple."

  1. Spheric Harlot

    Clinically Insane

    Joined: 11-07-99

    Somebody doesn't understand contract phone pricing.

    The fact that you're only paying $200 (it's $200, not $300) upfront for a phone does NOT mean that you're not actually paying more than $650 for it by the time your contract is up.

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