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Adobe apologizes in wake of massive online services failure

updated 02:35 pm EDT, Fri May 16, 2014

Downtime disrupted major publications

Adobe has issued an apology for Wednesday and Thursday's online services outage, which ultimately lasted about 28 hours. "We know we let you down. We apologize and are working to ensure it doesn't happen again," the company says. The cause of the downtime is said to have been server maintenance.

During the outage, any services that required an Adobe ID were inaccessible, including Creative Cloud. This had serious repercussions for businesses and individuals dependent on apps like Photoshop and Illustrator, including London's Daily Mail Plus, which was completely unable to publish content on Thursday.




by MacNN Staff

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Comments

  1. jfelbab

    Fresh-Faced Recruit

    Joined: 01-25-04

    Adobe let us down? Who could have foretold that?

  1. Bicycle

    Fresh-Faced Recruit

    Joined: 04-11-11

    Ok, very disturbing for some online services, installing for the first tine etc. But Daily Mail not publishing because they could not use Photoshop or Illustrator is total nonsense. An installed programme works without internet connection.

  1. shawnde

    Fresh-Faced Recruit

    Joined: 04-01-08

    @Bicycle,

    Nowadays, you cannot use a computer WITHOUT an internet connection !!! It's become so integral in the computing experience, that many workflows in large organizations depend on it. Therefore, the "no connection" thing is such a bogus excuse that no one buys it ..... Adobe has screwed up, plain and simple. They should own up to it.

  1. Lynn_Fredricks

    Fresh-Faced Recruit

    Joined: 07-25-06

    This is why the form of subscription service that Adobe is using is only good for Adobe and harmful to the customer. Don't upgrade to Creative Crap, and do not give Adobe any more money until they pledge to equally support the "old way" of software distribution.

  1. zehspoon1

    Fresh-Faced Recruit

    Joined: 03-10-07

    Adobe saw that many were still on CS3-CS6 and not paying $700 USD to upgrade to a new CS version for a couple of new filters that most won't use. There have been very little improvement from CS3-CS6 overall. Yes they did make it 64 bit but the overall use of the programs remains the same. Adobe wasn't making money so they went to a cloud based system where they are guaranteed a money revenue. It takes the incentive to innovate away as they know the money will keep coming in. They push out some bug fixes at times and give a few "internet only" plug ins to entice people to pay for their software. It isn't worth the chance of losing work over a database corruption, internet outage, etc. to use this form of software. The "Cloud" only benefits Adobe no matter what bells and whistles they talk about. It was/is a bad idea and I told Adobe what would happen when they asked users years ago.

    I hate lawsuits but in this case it might take one to get Adobe to reconsider allowing customers to own their software.

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