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New lawsuit targets Apple over iMessage delivery problems

updated 03:40 pm EDT, Fri May 16, 2014

Bug cutting off conversations for people switching from iPhone to Android

A new lawsuit -- filed through a federal court in San Jose, California -- is targeting Apple over problems with the delivery of SMS messages via iMessage, Bloomberg reports. The plaintiff notes that she, like a number of other people, suddenly stopped receiving texts from iPhone owners after personally switching from an iPhone to Android. Class action status is being sought in the case.

The underlying bug is connected to the Apple ID system. While texts from iPhones to people who have never owned an iPhone are being delivered properly, iMessage is apparently linking the numbers of former iPhone owners to their defunct Apple IDs. iOS' Messages app will report texts to ex-iPhone users as being delivered, even though the recipients in question never actually saw them.

An AppleCare representative recently claimed that Apple is trying to fix the problem, but that it has no idea how at the moment. There are some temporary workarounds, but none of them are believed to be reliable.

by MacNN Staff



  1. slapppy

    Fresh-Faced Recruit

    Joined: 03-23-08

    Are you people that stupid? iMessage by Apple for iOS is provided by Apple for iOS devices to provide FREE Messaging services. It is not SMS/MMS, its iMessage Application. You have the option to use it or not use it. It is created specifically to allow iOS users to send Text/Voice/Video with iMessage for "iOS Apple Products" not Android, not Symbian, not anyone else. Get it?

    "The plaintiff notes that she, like a number of other people, suddenly stopped receiving texts from iPhone owners after personally switching from an iPhone to Android."

  1. thinkman

    Fresh-Faced Recruit

    Joined: 01-04-05

    Another day, another gold digger. It's the American way—stupid, stupid, stupid!

  1. cgc

    Professional Poster

    Joined: 03-25-03

    I'm curious what damages the claimant is specifying...our court system needs to be

  1. FastiBook

    Fresh-Faced Recruit

    Joined: 02-17-05

    I am more concerned with the iCloud/cell number issue with 7.1.1. Turning iMessage off then on seems to fix this.

  1. bjojade

    Fresh-Faced Recruit

    Joined: 06-07-07

    The issue is NOT that iMessage isn't cross platform. The issue is that when someone switches off of iOS, iMessage doesn't release the phone number, and thus those sending messages from iOS devices to users that no longer use an iOS device are unable to send messages.

    Any user that switches off of iOS seems to have this issue, as suddenly any of their contacts can't send them messages. It is a major issue with no easy solution other than to get another iOS device.

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