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Creative Cloud, other Adobe services down for full day

updated 02:58 pm EDT, Thu May 15, 2014

Problem traced back to Adobe ID system

People have been unable to sign into Adobe online services -- including Creative Cloud -- for about 24 hours at this point, according to the company's status tracker. Trouble is said to have started around 3PM Eastern on Wednesday, preventing people from downloading apps, modifying team accounts, buying subscriptions, or creating new Adobe IDs. The cause appears to be a glitch with the Adobe ID system itself.

Adobe has so far made little comment except to apologize on Twitter and promise to "restore [normal serivce] as soon as possible." In the interim, people running Creative Cloud apps such as Photoshop or Illustrator may have to disable their Internet connections before loading the software.




by MacNN Staff

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Comments

  1. msuper69

    Professional Poster

    Joined: 01-16-00

    There's no such thing as a 'glitch'. It's either a programming error or hardware failure.

  1. daqman

    Junior Member

    Joined: 09-15-00

    Well that explains a thing or tow. I bought Adobe software yesterday and got a nice email with a download link to a page that has, for the last 24 hours, been unavailable. Of course they charged my credit card a.s.a.p. so I'm down a couple of hundred bucks with nothing to show for it yet.

  1. msuper69

    Professional Poster

    Joined: 01-16-00

    I wonder (tongue-in-cheek) whether Adobe will refund customers for the time the service was unavailable but paid for.

  1. Charles Martin

    MacNN Editor

    Joined: 08-04-01

    msuper69: you can continue to use the software without an Internet connection, so no compensation is required.

  1. zehspoon1

    Fresh-Faced Recruit

    Joined: 03-10-07

    This is EXACTLY the reason I am at CS6. I knew it was coming and told Adobe about it when they sent out customer surveys before going to "the cloud". Remember this is the same company that lost account data for millions of users to hackers.

  1. zehspoon1

    Fresh-Faced Recruit

    Joined: 03-10-07

    chas_m: Many designers have subscriptions to clip art websites and use email. How do they do that without an internet connection? Many designers are single person companies without other users/computers to download the files needed and/or get their emails for them. There needs to be some compensation involved for the hassle.

  1. shawnde

    Fresh-Faced Recruit

    Joined: 04-01-08

    I agree with zehspoon1 .... if they're so adamant about moving everyone off of perpetual licenses, they better have their ducks in a row, BEFORE they start doing that. Anything less than 100% uptime is not acceptable. Everyone should be entitled to refunds for the downtime, and a percentage for lost productivity (delays and damage to their work, deadlines, etc.).

    Some people might say, "oh well, you can't have 100% uptime ...." that maybe true, but the responsibility is on Adobe's shoulders ... they have to deal with the consequences. You can't have it both ways.

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