AAPL Stock: 118.22 ( -0.66 )

Printed from

Apple begins charging for some online chat support cases

updated 03:24 pm EDT, Mon March 17, 2014

Potentially cheaper than calling phone support

Although the timing has proven slightly different, Apple has otherwise confirmed rumors and begun charging some customers for online chat support. For people out of warranty coverage, chat now costs $19 per incident. AppleCare staff can choose to waive that fee though, particularly in cases where a problem was quickly resolved. Another given exception is if a product was just recently bought.

Paid incidents are reportedly being covered for 30 days, including switching between online and phone support. It may in fact be preferable to start a support ticket via chat, since the $19 fee may be as much as $30 lower than the cost of beginning with a phone call, while offering the same benefits.

by MacNN Staff



Login Here

Not a member of the MacNN forums? Register now for free.


Network Headlines

Follow us on Facebook


Most Popular


Recent Reviews

Ultimate Ears Megaboom Bluetooth Speaker

Ultimate Ears (now owned by Logitech) has found great success in the marketplace with its "Boom" series of Bluetooth speakers, a mod ...

Kinivo URBN Premium Bluetooth Headphones

We love music, and we're willing to bet that you do, too. If you're like us, you probably spend a good portion of your time wearing ...

Jamstik+ MIDI Controller

For a long time the MIDI world has been dominated by keyboard-inspired controllers. Times are changing however, and we are slowly star ...


Most Commented