AAPL Stock: 112.12 ( + 2.62 )

Printed from

FitBit Force wristband contact dermatitis issue prompts recall

updated 03:37 pm EST, Fri February 21, 2014

Company offering full retail refund for those requesting return

As part of a continuing effort to deal with a small percentage of customers developing rashes from the product, FitBit has pulled the Fitbit Force wristband from sale to try and remedy the issue. Earlier this week, Fitbit CEO James Park claimed in a blog post that 1.7 percent of Force customers have complained of skin irritation or any rashes. "Independent test results" haven't found any problems with the battery or electrical systems, with the analysis showing that the most likely problem being allergic contact dermatitis.

The condition is a localized rash or irritation of the skin caused by contact with a foreign substance. Only the superficial regions of the skin are affected in contact dermatitis. Inflammation of the affected tissue is present in the epidermis and the outer dermis.

Contact dermatitis results in large, burning, and itchy rashes, and these can take anywhere from several days to weeks to heal. The most likely offender in the product is the nickel mineral in the FitBit itself, or adhesive residue left over from the manufacturing process.

Fitbit is offering a full refund requiring return of the product, if customers request it. The company has set up a portal on its webpage, as well as a call center. Park noted in the post that the next-generation tracker is underway, and that the company will reveal information on it soon.

by MacNN Staff



Login Here

Not a member of the MacNN forums? Register now for free.


Network Headlines

Follow us on Facebook


Most Popular


Recent Reviews

Polk Hinge Wireless headphones

Polk, a company well-established in the audio market, recently released a new set of headphones aimed at the lifestyle market. The Hin ...

Blue Yeti Studio

Despite being very familiar with Blue Microphones' lower-end products -- we've long recommended the company's Snowball line of mics ...

ZTE Spro 2 Smart Projector

Home theaters are becoming more and more accessible these days, but maybe you've been a bit wary about buying a home projector. And h ...


Most Commented