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Apple offers workaround for recurring Mail problems in OS X Mavericks

updated 05:10 pm EST, Mon February 3, 2014

Email client not fetching new messages as intended

Apple has posted a new support article explaining a temporary workaround for people having trouble with Mail in OS X Mavericks. When the OS was first released, some users had problems with Mail like the app failing to fetch messages or properly move and delete them. Many of those glitches were fixed by the release of OS X 10.9.1, but some people are still having trouble getting the app to fetch messages without quitting and restarting.

The article primarily asks people to go into the Mailbox menu, click Take All Accounts Offline, and then Get All New Mail whenever they want to refresh. As a shortcut, Apple suggests going into the View menu and selecting Customize Toolbar, where they can then drag the Take All Accounts Offline and Get All New Mail buttons in for easy access later.

Apple hasn't said when a permanent fix will arrive, but betas of OS X 10.9.2 have come with notes asking developers to test Mail.




by MacNN Staff

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  1. bobolicious

    Forum Regular

    Joined: 08-15-02

    snow still works fine...
    who needs this hassle...

  1. chas_m

    MacNN Staff

    Joined: 08-04-01

    There's no hassle here. Mavericks Mail working just fine. (repeat this testimony several million more times to get a sense of proportion about whether Mavericks is any good or not -- it's the top-selling OS X version, it's on more machines than Snow Leopard, etc etc etc ... hope that sand tastes delicious, as you seem determined to keep sticking your head in it)

  1. mycintosh

    Fresh-Faced Recruit

    Joined: 07-03-08

    the only issue I've got is, that Mail crashes most of the times, as soon as I search my inboxes for mails.

  1. bobolicious

    Forum Regular

    Joined: 08-15-02

    ' it's the top-selling OS X version, it's on more machines than Snow Leopard'

    Well that may be true, however if we consider the term 'selling'... I was under the impression apple was giving mavericks away for free (?) and new Apple hardware has no choice, which may tip the scale, so if numbers bear ultimate examination perhaps the 13 year old XP has more than either, with w7 trumping all... If W7 runs on a 4k imac perhaps I should buy it... Oh wait, I just did, and ironically it allows access to a lifetime of software and files created on macs... Go figure that one...

  1. DiabloConQueso

    Fresh-Faced Recruit

    Joined: 06-11-08

    New Apple hardware, post-OS 9, has rarely had a choice.

  1. Grendelmon

    Dedicated MacNNer

    Joined: 12-26-07

    Huh

    You have to offline mail just to retrieve messages? Isn't that the most fundamental functionality of a mail client?

    How exactly did this not get caught in QA?


    • OS X QA: Hey, Mail keeps failing this test case
    • OS X Engineers: That's okay, nobody checks email with it anyway
    • OS X QA: What, we're still going to ship it then?
    • OS X Engineers: Why not? We'll just post a workaround on the support site

  1. mojkarma

    Fresh-Faced Recruit

    Joined: 10-13-11

    Originally Posted by chas_mView Post

    There's no hassle here. Mavericks Mail working just fine. (repeat this testimony several million more times to get a sense of proportion about whether Mavericks is any good or not -- it's the top-selling OS X version, it's on more machines than Snow Leopard, etc etc etc ... hope that sand tastes delicious, as you seem determined to keep sticking your head in it)



    Sorry, but are such defenses really necessary? I hope we are not little children here debating which daddy is stronger.
    Please, don't insult those who have problem with Mavericks Mail. It doesn't work fine neither on my macbook pro nor on my imac. Let me be precise: smart folders don't work as intended. I set a this week and last week smart folder and Mail keeps putting every mail into last week smart folder instead of this week. It does it on both computers. So, have please a little respect to people who have problems with a system that rendered useless something that worked without this problem for years. Not to mention, when I upgraded to Mavericks, all my flagged posts went away. I had to manually search for them. I like Apple products very much, I have dozens of them but for Christ sake, there is a clear border between being real and being crazy lost in a black-white perception about a company and their products.

  1. bobolicious

    Forum Regular

    Joined: 08-15-02

    perhaps of interest:
    The ROI of free OS updates: Who wins, Apple or Microsoft? - net applications, Apple, Microsoft, Windows, software, Mac OS X, operating systems - Computerworld New Zealand

    "While consumers generally do not hesitate to upgrade as long as their machine supports the new OS, businesses steer clear because they're wary of the hidden costs, like employee training, OS deployment and application compatibility testing."

  1. Grendelmon

    Dedicated MacNNer

    Joined: 12-26-07

    Originally Posted by mojkarmaView Post

    Sorry, but are such defenses really necessary? I hope we are not little children here debating which daddy is stronger.
    Please, don't insult those who have problem with Mavericks Mail.



    Ironically, chas_m is the one with their head in the sand. "If it isn't happening to me, then clearly it's not a problem."

    Here's a real solution: an alternative email client

  1. Doc HM

    Mac Elite

    Joined: 10-18-08

    Originally Posted by GrendelmonView Post

    Ironically, chas_m is the one with their head in the sand. "If it isn't happening to me, then clearly it's not a problem."

    Here's a real solution: an alternative email client



    and heres another one...

    https://www.uniboxapp.com

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