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Report: Apple to begin screen repairs of iPhone 5c next week

updated 01:00 am EST, Fri January 17, 2014

Company will fix or replace broken displays starting Monday, report says

At least some Apple stores will begin repairing or replacing displays on iPhone 5c units if nothing else is wrong with the device, according to reports. The service is expected to start on Monday, January 20. Up to this point, iPhone 5c units with broken screens were simply replaced with refurbished replacement phones -- repairing or replacing the displays separately is seen as more convenient to the customer and less expensive for the company.

Costs for display service on iPhone 5c that are not covered by the warranty will likely be priced at $149, 9to5Mac reports. The repair program is said to have been in pilot testing for as much as two months in select stores in the US, but the January 20 start date should cover most regions worldwide. Canada and Hong Kong are not thought to be part of the initial rollout of the screen-repair program, as Apple still needs to supply some stores with the calibration equipment and replacement screens necessary for the repairs.

The company is also said to be experimenting with a similar program for its iPhone 5s devices, but there is not yet any firm date for rolling out that program on a widespread basis at present, presumably due to the additional complexity of dealing with the Touch ID unit that is part of the faceplate of the iPhone 5s. Those who need the screen repair or replacement on the iPhone 5c could be in and out of the store with a fix in as little as an hour, the report claims.

by MacNN Staff



  1. And.reg

    Mac Elite

    Joined: 02-22-04

    So if the display is defective, do AppleCare customers still have to pay $79 instead of getting a free replacement?

  1. Spheric Harlot

    Clinically Insane

    Joined: 11-07-99

    As with all warranties, that depends upon whether it's just "defective", or whether you broke it.

    AppleCare makes no difference in that regard, except that the warranty is extended by a year.

    It is not an insurance.

  1. Charles Martin

    MacNN Editor

    Joined: 08-04-01

    AppleCare+ for iPhones (the extended warranty) includes up to two incidences of user breakage/dunkage with a $79 service fee (instead of the hundreds of dollars the repair might normally cost). Let's say you managed to only break the screen twice, that would be 2x$79 instead of 2x$149 (plus the $99 for the AppleCare+ in the first place). My personal recommendation is to buy a case for the iPhone that has a "lip" over the front -- this dramatically reduces the chances of a casual drop breaking the glass/digitizer, and thus your chances of having to pay for a repair.

  1. Spheric Harlot

    Clinically Insane

    Joined: 11-07-99

    Ah, forgot about AppleCare+, which does include insurance. Plain AppleCare does not.

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