updated 10:11 am EST, Mon January 13, 2014
Cloud storage service distances itself from hacking reports
A service outage endured by Dropbox over the weekend was caused by human error rather than malicious intent, the company has revealed. The service issues, which affected some users for close to 48 hours, stems from a mistake made during routine maintenance work, with the company distancing itself from suggestions that the outage was caused by hackers.
"On Friday evening our service went down during scheduled maintenance," starts a post on the company's Tech Blog about the issue, pinning the fault on a "subtle bug" in an upgrade script. Dropbox stresses that user files were not at risk during the outage, as the affected databases did not contain file data, but instead are used for a number of features, such as its API and camera uploads. While most of the recovery came from backups within 3 hours, the size of some databases prolonged the core service's return until late on Sunday.
Another post on the main company blog by Aditya Agarwal, VP of Engineering, reinstated that it was a bug not an intrusion. "Your files were always safe, and despite some reports, no hacking or DDOS attack was involved." A hacking group by the name of 1775Sec initially claimed responsibility for the downtime on Twitter, though it later said it was a hoax.