toggle

AAPL Stock: 108 ( + 1.02 )

Printed from http://www.macnn.com

Sources explain details of iPhone 5s battery recall

updated 03:54 pm EDT, Thu October 31, 2013

People with problems allowed to contact AppleCare on their own

Sources have revealed more details of Apple's iPhone 5s battery recall. The people explain that while Apple will be individually contacting customers with affected serial numbers, a 5s owner can also contact AppleCare on their own if they feel they're having battery trouble. At that point an AppleCare worker will check the phone's serial number against the list of eligible replacements, and issue one if it fits; otherwise, regular support procedures will take over.

People will have several options for conducting a replacement. These include setting up a Genius Bar appointment, going to an authorized reseller, or having the unit shipped by mail. Choosing the third option will require people to send the defective phone back via a supplied shipping container.




by MacNN Staff

POST TOOLS:

TAGS :

toggle

Comments

Login Here

Not a member of the MacNN forums? Register now for free.

toggle

Network Headlines

toggle

Most Popular

MacNN Sponsor

Recent Reviews

Tablo DVR

With over-the-top content options growing past Hulu and Netflix, consumers may be finding it harder to justify paying a monthly fee fo ...

Sound Blaster Roar Bluetooth speaker

There could very well be a new king of the hill for Bluetooth speakers, with Sound Blaster's recent entry into the marketplace. Bring ...

Kenu Airframe Plus

Simple, stylish and effective, the Kenu Airframe + portable car mount is the latest addition to Kenu's lineup. Released earlier this ...

toggle

Most Commented